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Patient Engagement IT Solutions

ScienceSoft uses 18 years of expertise in healthcare IT to establish long-term patient-provider relations with patient engagement solutions.

Patient engagement IT solutions - ScienceSoft
Patient engagement IT solutions - ScienceSoft

Patient engagement solutions help interest patients in their health management and let health organizations qualify for Meaningful Use reimbursement incentives.

ScienceSoft Is a Leader in Healthcare IT Services Market in 2022 SPARK Matrix

ScienceSoft is featured as a leading healthcare IT services provider, along with Athena Health and Oracle Cerner. This achievement is a result of 18 years of tireless pursuit of technological innovation, made possible by ScienceSoft’s passionate team of healthcare IT experts who always strive to make a difference for patients and caregivers alike.

SPARK Matrix - Healthcare IT Services, 2022

Patient Engagement Solutions We Offer

In custom healthcare software development since 2005, ScienceSoft tackles multiple patient engagement challenges for hospitals, clinics and other health systems using:

  • Health tracking mobile applications
  • Mobile apps for nutrition tracking
  • Health education software
  • Other hospital-branded mobile applications
  • Custom patient portals
  • Clinical maps

Why Choose ScienceSoft

  • 18 years of expertise in healthcare and mobile domains
  • Quality management system for medical devices and SaMD backed by ISO 13485:2016 certification
  • Knowledge of healthcare standards (e.g., HL7, ICD-10, CPT, XDS/XDS-I)
  • Research-based user experience and user interface design
  • Experience with the standards of National Council for Prescription Drug Programs (NCPDP) concerning electronic information exchange (e.g., NCPDP D.0)
  • ScienceSoft is a 3-Year Champion in The Americas’ Fastest-Growing Companies Rating by the Financial Times.

Equation for Effective Patient Engagement

At ScienceSoft, we have discovered a formula that multiplies three major elements of effective engagement:


Healthcare organizations deepen the bonds with patients through information and software tools, encouraging them to communicate and take charge of their own well-being.


Choosing the suitable tech solution, caregivers might consider implementing either one or both the following solutions:

  • Custom Mobile Applications;
  • Custom Patient Portals.


Customized software has the advantage of bringing additional value to patients. The access to personal health data via integrated EHR/EMR systems gives care consumers a reason to engage with providers on a higher level.


Packing fresh ideas into a sleek UI, we should also remember about user-friendly features. Adding a few gamification elements, such as achievements, badges, challenges and sharing options, into a custom solution helps to increase the population’s health awareness easily.

Closer to Patients: Mobile Applications

Changing the way health professionals and patients interact is not something rebellious. It is a matter of course, and ScienceSoft’s caregiving customers have already been expanding their services, products and platforms into the mobile environment.

When planning breakthrough patient engagement apps, our clients find it difficult to stick to out-of-the-box products. Mobile standards evolve rapidly, and though ready-made apps could provide a carefully designed UI, and a UX with an optimal set of features, you might end up launching an already outdated product. Moreover, an engaging mobile app has to provide motivational elements, which are not usually included in off-the-shelf sets.

Mobile apps ease up your patients’ daily healthcare routine:

  • Physical wellness and fitness;
  • Special diet and nutrition needs;
  • Appointment manager with schedules and reminders;
  • Online payments;
  • Overview of test results, medications and immunization history;
  • Access to personal and family health record information;
  • Remote consultations;
  • Health education (through gamification elements).

Patient engagement apps ensure synchronization with various health tracking tools including wearable technologies, which makes people more excited about managing their well-being:

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Distant Care: Patient Portals

Healthcare organizations are often tempted to choose ready-made software solutions, which might enable a quicker website launch. However, it often leads to such pitfalls as insufficient functionality, poor UI and hidden costs.

At ScienceSoft we realize that care providers and health organizations arrange their internal processes differently. We have mastered the custom healthcare web development expertise to deliver useful features supported by transparent pricing and full compliance with HIPAA, ICD-10 and other regulatory standards.

Our customized patient portals offer not only a 24/7 electronic access to health records but also the resources that care consumers need for daily management of their disease:

Patient-facing features

  • Lab results
  • Prescription refill request form
  • Online self-registration
  • Appointment scheduling form
  • Online payment options
  • Social media integration
  • Interactive education
  • “Ask Your Doctor” – patient Q&A system
  • Other custom features

Backend functionality

  • EHR / EMR data integration
  • CRM / Loyalty systems
  • Secure communication with physicians, exchange of lab and X-ray results

Our Success Stories

Our Customers Say

bioAffinity Technologies hired ScienceSoft to help in the development of its automated data analysis software for detection of lung cancer using flow cytometry.

Our project required a large amount of industry specific methodology and algorithms to be implemented into our new software connected to EHR/LIS systems, which the team handled well. They are reliable, thorough, smart, available, extremely good communicators and very friendly.

During our cooperation, ScienceSoft proved to have vast expertise in the Healthcare and Life Science industries related to the development of desktop software connected to laboratory equipment, a mobile application, and a data analytics platform.

They bring top-quality talents and deep knowledge of IT technologies and approaches in accordance with ISO 13485 and IEC 62304 standards.

Chiron Health

We engaged ScienceSoft to build an Android app that complements our web-based platform for our patients.

They advised and successfully lead the way from end to end through the technical challenges and considerations with development of the app. We have also engaged them to introduce a few enhancements to the app and would certainly consider ScienceSoft as a technology partner in further software development initiatives.

Frequently Asked Questions

Why do we need this patient engagement anyway?

Patient engagement is a key feature of the Meaningful Use program, payment reform, HCAHPS, and patient loyalty initiatives. Therefore, by developing the patient-caregiver relation health systems head towards reducing readmissions and improving the healthcare outcomes.

What’s ScienceSoft’s experience in the healthcare industry?

We have several long-term clients in the healthcare market. One of them is Baxter – $15.3 bn pharmaceutical with 85 years of experience, operations in over 110 countries and a focus on various medical solutions in the sphere of Medication Delivery, Bioscience, Transfusion Therapies, Renal and Oncology. We have created customized solutions to cover most of the customer’s business activities including cancer medicine production, inventory control, client information and direct sales. Our team is now involved in the continuous maintenance of Baxter’s software.

We have also developed a complex solution to help 200 healthcare centers and retirement homes process patient and medication information. We have created a Java application for management and reporting as well as an analytical data warehouse to consolidate information from 200 databases. ScienceSoft is now building reports and OLAP-cubes for advanced analytics.

Will our patients’ data be safe?

Yes, since the healthcare industry operates with highly sensitive data, we give top priority to security in our mobile applications and web portals. In addition to that, we have built our own safe infrastructure in order to stay within strict legal requirements and ISMS policy framework.

Ready for Your Custom Patient Engagement Project?

We can kick off with signing an NDA and doing a pilot project or providing you with an estimation based on the requirements. It takes us only 2-4 weeks to start with a small team that can be scaled up at any time. Tell us more about your business so that we can discuss a solution.