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Healthcare IT Outsourcing

Since 2005, ScienceSoft provides full-scale healthcare IT outsourcing services covering software development, infrastructure and app support, and cybersecurity.

Healthcare IT Outsourcing Services - ScienceSoft
Healthcare IT Outsourcing Services - ScienceSoft

Healthcare IT outsourcing is a way for medical and life sciences organizations to support and evolve software, implement new solutions, and benefit from reliable and flexible IT infrastructure. By engaging a specialized IT services provider like ScienceSoft, you get specific tech expertise and domain knowledge and can easily scale the team up and down, avoiding costly recruitment.

Service Portfolio

Whether it’s a small-scale consulting project or a long-term IT support engagement, ScienceSoft establishes a tailored collaboration flow to smoothly cooperate with in-house IT teams and third-party vendors.

IT infrastructure management and cloud services

  • Healthcare IT infrastructure monitoring, troubleshooting, and evolution.
  • User administration (e.g., for patient apps, care management software).
  • Software configuration and updates.
  • Data backup and disaster recovery.
  • Cloud infrastructure management, monitoring, and resource optimization (covering AWS, Azure, GCP, and more).
  • Migration of apps and data to a HIPAA-compliant cloud.
  • Resolving incidents on three levels of support:
    • L1 (simple user issues such as password resets and software setup).
    • L2 (medium-complexity infrastructure issues).
    • L3 (complex infrastructure issues and code changes).
  • Detecting and resolving the root causes of repeat IT infrastructure and software issues.
  • Designing and maintaining user guides and FAQs.
  • Developing custom software for healthcare providers, laboratories, pharmaceutical and life sciences companies, and medical device manufacturers.
  • Developing healthcare software products, including prototypes, proofs of concept (PoC), and minimum valuable products (MVP).
  • Medical software design and consulting services (including technical design, architecture and feature planning, feasibility study, etc.).
  • Compliance with HIPAA, GDPR, MDR, IVDR, FDA requirements, and other regulations.
  • Code review and improvement from targeted refactoring to large-scale re-architecting.
  • Troubleshooting and modernization of software products and legacy healthcare software.
  • UX/UI redesign.
  • Development of new software features.
  • Integration with new infrastructure and software components, medical devices, and biosensors.
  • DevOps services and deployment of CI/CD pipelines to speed up software releases.
  • Assessment of compliance with HIPAA, GDPR, GCC standards and regulations, Australian Privacy Principles, and other region-specific regulations.
  • Assistance with software submission for FDA approval or CE marking.
  • Compliance testing and audits of healthcare apps and IT infrastructures.

Healthcare Software We Specialize In

Healthcare organization management software
Care management software
Patient-centric software
Medical imaging and lab software
  • Lab and medical imaging practice management solutions
  • LIS, RIS, and PACS systems
  • Medical image analysis software
  • In vitro diagnostics (IVD) software
Medical device software
Pharmaceutical, biotech, and life sciences software
  • Specialized ERP systems
  • Clinical trial apps
  • Healthcare ecommerce apps
  • Medication management and tracking apps
  • Direct-to-consumer (DTC) medication delivery

Medical imaging and lab software

  • Lab and medical imaging practice management solutions
  • LIS, RIS, and PACS systems
  • Medical image analysis software
  • In vitro diagnostics (IVD) software

Pharmaceutical, biotech, and life sciences software

  • Specialized ERP systems
  • Clinical trial apps
  • Healthcare ecommerce apps
  • Medication management and tracking apps
  • Direct-to-consumer (DTC) medication delivery

Experience, Skills, and Recognitions You Can Trust

  • In healthcare IT since 2005.
  • In information security and IT services since 2003.
  • Following ITIL principles in IT service management for 16 years.
  • 150+ projects for the healthcare industry.
  • 750+ IT specialists, including certified healthcare IT consultants, software architects, developers, QA engineers, security engineers, support specialists, and project managers with domain expertise.
  • Regulatory consultants to ensure compliance with HIPAA, GDPR, FDA, MDR, GCC regulations (MOHAP requirements, ADHICS, PDPL), and Australian Privacy Principles.
  • 50% of our IT talents are senior-level specialists.
  • ISO 9001, ISO 13485, ISO 27001, and ISO 27701 certifications.
  • 62% of our revenue comes from customers that stay with us for 2+ years.
  • ScienceSoft is a 3-Year Champion in The Americas’ Fastest-Growing Companies Rating by the Financial Times.

  • ScienceSoft is a three-time member in the list of the most trusted outsourcing service providers selected by IAOP.

ScienceSoft's Tried-And-True Approach to Healthcare IT Outsourcing

Transparency at all stages

We are clear about the project scope and future costs from the very start. During the engagement, we commit to regular and detailed project reporting and deliver clear process and software documentation (including documents for FDA/CE submission).

Focus on clients’ goals

Your goals are our priority, no matter changing compliance requirements, budget constraints, or legacy technologies.


We never limit ourselves to certain techs or tools and are ready to suggest ways to reduce TCO and infrastructure costs (e.g., thanks to containerization, rightsizing cloud resources).

Flexible teams

You get the experts you need when you need them. If your requirements change, the outsourced team can be easily scaled up and down in just 1–2 days.

Technology best practices

While healthcare is our priority domain, we leverage best IT practices from other demanding industries we work with, such as financial services, insurance, and manufacturing. It helps us accelerate the adoption of advanced technologies and bring fresh ideas into healthcare IT projects.


Throughout any IT outsourcing project, ScienceSoft’s teams keep looking for ways to optimize the processes and infrastructure we’re in charge of. This approach helps us continuously reduce cloud costs, prevent security issues, improve software performance, and more.

What You Get with ScienceSoft

~10% fewer issues

in the healthcare applications thanks to improved configuration and stability.

1.5–3x fewer healthcare IT infrastructure failures

thanks to preventive monitoring.

99.95–99.99% application availability

thanks to continuous IT monitoring and fast issue resolution.

20–40% faster healthcare software releases

thanks to our established Agile culture and mature project management approach.

Up to 10x lower cloud costs

thanks to cloud consumption optimization and smart tech stack selection.

See how it was done in practice

Up to 3x user growth

thanks to user-centric software evolution and UI improvements.


Healthcare IT Projects Portfolio

Our Customers Say It for Us

In addition to the solid technical expertise shown by ScienceSoft, its developers demonstrated a profound understanding of laboratory software specifics and integrations. I am particularly impressed by the cooperative nature of ScienceSoft’s team. Our project required coordination with multiple companies and individuals. ScienceSoft worked well with everyone.

During our cooperation, ScienceSoft proved to have vast expertise in the Healthcare and Life Science industries related to the development of desktop software connected to laboratory equipment, a mobile application, and a data analytics platform.

They bring top-quality talents and deep knowledge of IT technologies and approaches in accordance with ISO 13485 and IEC 62304 standards.

To develop a mobile application that would enhance a line of Bluetooth-enabled devices for newborn and baby care, we opened an app development tender. ScienceSoft's proof-of-concept was impressive and convincing enough for us to further the cooperation. During the project flow, we were very pleased by the work of ScienceSoft's business analysts and developers, who demonstrated a high level of skills and competence.

ScienceSoft’s Average Service Timing

  • 2 days – 2 weeks

    to sign an outsourcing contract and start the work

  • 2–6 months

    to deliver a software MVP

  • 2–3 weeks

    for major software releases (depending on service-level agreements and project scope)

  • 1-8 hours

    for minor updates and fixes

  • <30 minutes

    to respond to help desk email tickets

  • 1–4 weeks

    for a penetration test

Pricing Options for Healthcare IT Outsourcing

T&M with a cap

After analyzing your needs and potential project risks, we estimate the project cost and set a maximum cap. Then, you pay for the hours of work done by the project team each month.

Best for: software development and evolution outsourcing, IT infrastructure modernization, and other large-scale projects with flexible scope.

Subscription fee

Each month, you pay in advance at a reduced rate.

Best for: help desk, infrastructure management, and other managed healthcare IT services with a clear scope of work.

Fixed price

We define the project scope in advance and agree on a fixed sum that can be paid upfront or split into payments bound to project milestones.

Best for: penetration testing, one-time HIPAA compliance assessments, IT consulting, and other small projects with fixed scope.

Per-ticket pricing

We charge you based on the volume of resolved tickets per month.

Best for: incident-based security monitoring, L1–L2 IT support.

Note: As long-term healthcare IT outsourcing often includes various sub-projects and sub-services, we also offer a mixed format. We can combine several pricing models to help you optimize your IT expenses (e.g., a subscription fee for help desk services and T&M for development).

Wondering how much your project will cost?

Get a precise estimate

Technologies We Use

Questions You May Have About Healthcare IT Outsourcing

Is it safe to outsource healthcare IT operations and projects to third-party vendors like you?

ScienceSoft has decades of experience in healthcare IT, a well-rounded approach to security backed by ISO 27001 and ISO 27701 certifications, and an uncompromised reputation. We are proficient in the data privacy regulations applicable to healthcare (HIPAA, GDPR, UAE PDLP, and more), and we abide by them religiously.

Do we need to sign a Business Associate Agreement?

If you operate in the US market, we must sign this contract to follow HIPAA requirements. It legally guarantees we will protect ePHI during our collaboration.

What if we want to terminate the project early?

At all project stages, we document our processes and actions and create a shareable and compliant knowledge base that is ultimately owned by you, not ScienceSoft. We treat knowledge transfer as an integral part of every IT outsourcing agreement to ensure you never lose essential information about your apps and infrastructure. As for the contract termination obligations, there are no exit fees — we only require you to give a one month’s notice.

How will outsourced specialists cooperate with our internal team?

Our healthcare clients often commend our talents for working well with other teams: they cooperate well with others, communicate easily and clearly, and are responsive and punctual. Feel free to check their testimonials on partnering with us.

We tailor the collaboration flow to the needs of each project and choose efficient communication methods and tools. During the cooperation, ScienceSoft’s in-house project managers ensure everything runs like clockwork.

What if we need on-site IT support?

Although we work primarily as a remote support and outsourcing vendor, we are ready to partner with local IT support providers upon request.

Enjoy Secure and Efficient Healthcare IT

ScienceSoft’s versatile team is ready to cover any ongoing IT need, from user support to infrastructure migration and developing new software modules. We are fully transparent across all engagement stages and offer flexible pricing options to guarantee our clients the services they expect.