Remote Managed Services
We Keep Your IT Environment Reliable, Flexible, and Secure
An MSP with 34 years in IT, ScienceSoft provides remote IT management services to help businesses enhance IT infrastructure performance, keep it ever-ready to support digital transformation initiatives, and optimize maintenance costs.
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Remote managed services (RMS) imply managing the IT infrastructure, applications, and users to keep the IT environment scalable, ensure stability, and reduce IT management costs twice.
We at ScienceSoft believe that truly effective managed services go beyond simply following prescribed SOPs. Our proactive team can optimize, secure, and evolve your IT environment to ensure it is ready to handle even the most ambitious digital initiatives.
IT Components Covered by Our Remote Managed Services
A Closer Look at Our Remote Managed IT Services
We provide a flexible package of managed IT services, which can be tailored specifically to the needs of our customers.
Infrastructure revamp
We analyze your IT infrastructure and applications, define the weak spots, and suggest improvements.
We can design new infrastructure components and develop processes and policies for its management.
Continuous monitoring and troubleshooting
We proactively monitor your IT infrastructure to quickly detect and fix operational, performance, and security issues of any complexity
IT infrastructure administration
We handle the administration of networks, data centers, cloud services, and users. In particular, we set up servers and workstations, configure networks, manage user permissions, help optimize storage capacity, and more.
We plan and implement the migration of any workload to the cloud environment (e.g., AWS, Azure, GCP-based) to increase its flexibility and scalability and optimize maintenance costs.
We continuously monitor apps' performance, security, and resource consumption. We also provide troubleshooting, analyze root causes of sub-standard performance, and recommend improvements.
Moreover, we help our clients plan and implement changes and expansions in their applications.
Security and compliance
We monitor the security of the IT environment 365 days a year and notify you of potential incidents. Besides, we offer regular vulnerability and pentesting of infrastructure and applications.
We can also help you improve your resilience to cyberthreats by developing and implementing security programs.
We handle issues related to users' everyday work with the IT environment, issues with performance and connectivity, as well as server-side issues requiring deep technical expertise.
Deliverables We Provide
We provide a clear overview of your entire IT infrastructure and remote management processes through ScienceSoft's transparent reporting, which includes:
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Why Entrust Your IT Management to ScienceSoft?
- In IT since 1989.
- 15 years implementing best ITSM practices.
- 10 years in DevOps.
- 750+ IT specialists, including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, and Red Hat Certified System Administrators.
- ISO 9001 and ISO 27001 certifications, proving our commitment to high service quality and our client's data security.
- AWS, Microsoft and ServiceNow partners.
- Global presence: the US, the Gulf, and Europe.
- For the second straight year, ScienceSoft USA Corporation is listed among The Americas' Fastest-Growing Companies by the Financial Times.
Selected Projects
Support and Optimization of the Azure-Based Infrastructure of Educational Apps
- Daily monitoring of applications' databases and cloud services, as well as Azure health checks to identify consumption problems.
- Scripts for automated database management to reduce the load on the databases.
- Resolution of technical issues reported by users, as well as troubleshooting problems identified during infrastructure health checks.
Result:
- Increased user satisfaction score.
- Azure cloud costs were decreased by 25%.
Remote L2, L3 Support of a Marketing Campaign Management Solution
- Handling technical issues (microservices crashes, hardware failures, etc.) and managing the L1 support team.
- Introduction of a new application monitoring system, which enabled queue message count, online database logs analysis, data consistency monitoring, and more.
Result:
- The overall number of registered service requests has decreased by 36%.
- The user satisfaction score has reached 97%.
Cloud Infrastructure Maintenance for a European SaaS Provider
- Enhancing the infrastructure of a cloud park consisting of 300 servers by consolidating the servers with VMware.
- Modernizing and optimizing the customer's database systems, antivirus protection, CMS, file-server systems, and more.
Result: Cost-effective infrastructure, improved system uptime, and security.
IT Security Assessment for a US Insurance Marketplace
- Providing comprehensive security assessment, including web application and API penetration testing, AWS infrastructure security audit, and more.
Result: Enhanced security posture.
Remote IT Support for a US Telecommunications Services Provider
- IT support of the .NET-based part of the customer's web applications by implementing comprehensive code refactoring to optimize the existing algorithms, reduce code duplications, and fix bugs.
Result: Fast issue resolution.
Data Center Infrastructure Deployment and Support
- Launching the data center infrastructure, encompassing 80 physical servers and 200 virtual machines that run Windows and Linux with VMware vSphere.
- L2/L3 support of the deployed environment.
Result: Stable performance of the data center.
Pricing Models We Offer
Fixed monthly fee
Recommended for: Security management and L3 support.
You pay in advance at a reduced rate for the estimated number of hours, according to the estimated service scope.
Per-ticket
Recommended for: L1, L2 support.
You pay for the agreed monthly package of tickets. Extra tickets are paid separately. The price depends on the number of tickets in the package and the time coverage.
Time and Material (with a cap)
Recommended for: Evolution of applications and IT infrastructure components.
Billing for the services is calculated monthly based on the hours spent.
Mixed model (e.g., fixed monthly fee+ T&M)
Recommended for: Long-term cooperation involving miscellaneous services.
You can combine several pricing models that align perfectly with the specific activities included in your service package.
Our Tech Stack for Remote Managed Services
Our Cooperation Models
Co-managed support
We align our efforts with your in-house IT team or a third-party vendor. Among possible collaboration scenarios:
- We manage virtual and cloud infrastructure, while the in-house team supports physical infrastructure components.
- We manage infrastructure and apps within the agreed hours (e.g., at night).
- We handle a certain infrastructure management aspect, e.g., L1 and L2 support, escalating L3 issues to an in-house or vendor team.
Fully-managed support
We take full responsibility for keeping your IT infrastructure reliable, flexible, and secure. We also evolve your IT environment to ensure it’s ready to support your digital initiatives.
You can rely on ScienceSoft team's considerable expertise in managing cloud and hybrid environments, ITSM, help desk, cybersecurity, and more.
