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Healthcare IT Support Services
Since 2005, ScienceSoft has been helping healthcare organizations safeguard their infrastructures, enable IT evolution and digital transformation.
Healthcare IT support services keep healthcare providers’ IT infrastructure working without failures thanks to stable IT processes and timely resolved issues. ScienceSoft’s team can support your healthcare IT environment according to ITSM practices to resolve infrastructure issues proactively and avoid compliance breaches in your medical practice.
Types of IT Support for Healthcare We Provide
Proactive medical IT support
- Proactive monitoring of medical applications (EHR, HIE, PACS, patient-facing apps, etc.), IoMT infrastructure (sensors and smart devices), etc.
- Healthcare IT infrastructure administration and maintenance (including cloud usage optimization), data management.
- Data center support.
- Desktop and mobile device management.
- IT infrastructure security and compliance (e.g., with HIPAA, FDA).
Reactive medical IT support
- L1, L2, L3 support by help desk according to your healthcare organization's business hours (24/7, 12/7, 12/5, 8/5).
- IT infrastructure troubleshooting.
- Medical applications support.
- IT infrastructure evolution (e.g., implementation of security measures to improve healthcare data protection and HIPAA compliance, cloud migration, changes in the app development infrastructure).
You don’t have to choose between these two types of support. Based on my experience, the best way is to balance out the proactive and reactive support. This helps identify issues before they escalate and resolve the issues quickly if they occur.
Healthcare IT Ecosystem Components We Support
Our experts in managed IT services for healthcare are ready to maintain, troubleshoot, and improve the following elements of the medical IT environment:
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Why Outsource Healthcare IT Support to ScienceSoft
- 17 years of expertise in IT support.
- 19 years of experience in healthcare IT consulting and development.
- Working experience with HIPAA and FDA.
- Mature quality and security management systems backed by ISO 9001 and ISO 27001.
- ISO 13485:2016 certification proving we work according to the requirements of FDA and The Council of the European Union.
- 16 years of experience in ITIL-compliant IT service management.
Our Awards and Recognitions
Listed among Healthcare IT Service Leaders in 2022 and 2024
Growing faster than Amazon, Google, and ServiceNow
Recognized for reliability and trustworthiness
Recognized by Health Tech Newspaper awards for the third time
Top Healthcare IT Developer and Advisor by Black Book™ survey 2023
Best in class in medical device connectivity (2023)
A top outsourcing provider for four consecutive years
ISO 13485-certified quality management system
ISO 27001-certified security management system
Answering Frequent Questions about Healthcare IT Support
Wouldn’t outsourcing IT management threaten our information security?
ScienceSoft has an established information security strategy and management system in place and monitors data security in-house 24/7. We make sure that your data is safe from unauthorized third parties or ransomware.
How can we check the quality of ScienceSoft’s healthcare IT support?
To get you familiar with our support approach, we are ready to fulfill test tasks and share case studies of similar support projects. To ensure service quality visibility, we can agree on a set of KPIs (e.g., service availability, response time, doctor and patient satisfaction with support services, changes delivered, etc.) based on your current priorities.
What if we need to change the terms of our support agreement?
ScienceSoft acknowledges that a healthcare organization’s business strategy and IT needs may evolve or change with time. We are open to discuss and adjust the terms of the contract to adapt to a changing business environment and customer demands.
Choose Your Service Option
Support of selected healthcare IT components
We ensure the flawless work of required IT ecosystem components (applications, e.g., HIE, patient portals, telehealth apps; IoMT infrastructure, etc.) and prevent a workload increase for the in-house IT team.
Healthcare IT support team augmentation
We are ready to cover temporary or permanent resource gaps in an IT department of your healthcare org and offer our full-cycle IT support and application development services.
Full healthcare IT infrastructure support
We offer comprehensive support from IT service desk for medical staff and patients to continuous IT infrastructure maintenance and evolution.
What ScienceSoft's Clients Say
We engaged ScienceSoft to build an Android app that complements our web-based platform for our patients. We ... would certainly consider ScienceSoft as a technology partner in further software development initiatives.
Todd Nilson
MD
We were impressed by their code analysis proficiency and in-depth knowledge of telemedicine specifics. ScienceSoft proved to be a reliable vendor with a solid healthcare background, and we recommend them to everyone looking for a telehealth software development partner.
ScienceSoft designed and developed a native iOS app that offers a quantitative assessment of users' physical fitness.
I was impressed with the excellent level of responsibility, communication skills, and mobile competencies of both the management team and developers.
During our cooperation, ScienceSoft proved to have vast expertise in the Healthcare and Life Science industries related to the development of desktop software connected to laboratory equipment, a mobile application, and a data analytics platform.
They bring top-quality talents and deep knowledge of IT technologies and approaches in accordance with ISO 13485 and IEC 62304 standards.
Technologies We Use for Healthcare IT Support
What Benefits Healthcare IT Support Brings
Outsource Your Healthcare IT Support to Get These Benefits!