Healthcare IT Support Services: Stable and Cost-Effective IT Processes

Healthcare IT Support Services - ScienceSoft

Healthcare IT support services aim to keep the IT infrastructure of healthcare providers working failsafe due to stable IT processes and timely resolved emerging and potential IT performance and security issues.

With 15 years in healthcare IT and 13 years in IT support, ScienceSoft delivers cost-efficient IT support to hospitals, labs, private medical practices, nursing homes, assisted living facilities, and pharmaceutical companies to safeguard reliability, security, and HIPAA compliance of their IT infrastructure and support IT evolution.

Want to Achieve Healthcare IT Reliability?

ScienceSoft’s team can support your healthcare IT environment according to ITSM practices to resolve infrastructure issues proactively and avoid compliance breaches.

Types of Medical IT Support We Provide

Proactive medical IT support

  • Proactive monitoring of medical applications (EHR, HIE, PACS, patient-facing apps, etc.), IoMT infrastructure (sensors and smart devices), etc.
  • Healthcare IT infrastructure administration and maintenance (including cloud usage optimization).
  • IT infrastructure security and compliance (e.g., with HIPAA, FDA).

Reactive medical IT support

  • L1, L2, L3 support according to your healthcare organization's business hours (24/7, 12/7, 12/5, 8/5).
  • IT infrastructure troubleshooting.
  • IT infrastructure evolution (e.g., implementation of security measures to improve healthcare data protection and HIPAA compliance, cloud migration, changes in the app development infrastructure).

Healthcare IT Ecosystem Components We Support

Healthcare IT Ecosystem Components We Support - ScienceSoft

Why Outsource Healthcare IT Support to ScienceSoft

ScienceSoft - Microsoft Partner with 8 Gold Competencies

ScienceSoft - AWS Select Consulting Partner

  • 13 years of expertise in IT support.
  • 15-year experience in healthcare IT consulting and development.
  • Working experience with HIPAA and FDA.
  • ISO 13485:2016 and IEC 62304:2006 certifications.
  • 12 years of experience in ITIL-compliant IT service management.

Answering Frequent Questions about Healthcare IT Support

Question

Wouldn’t outsourcing IT infrastructure management threaten our information security?

ScienceSoft has an established information security strategy and management system in place and monitors data security in-house 24/7. We make sure that your data is safe from unauthorized third parties or ransomware.

Question

How can we check the quality of ScienceSoft’s healthcare IT support?

To get you familiar with our support approach, we are ready to fulfill test tasks and share case studies of similar support projects. To ensure service quality visibility, we can agree on a set of KPIs (e.g., service availability, response time, doctor and patient satisfaction with support services, changes delivered, etc.) based on your current priorities.

Question

What if we need to change the terms of our support agreement?

ScienceSoft acknowledges that a healthcare organization’s business strategy and IT needs may evolve or change with time. We are open to discuss and adjust the terms of the contract to adapt to a changing business environment and customer demands.

TECHNOLOGIES WE USE FOR HEALTHCARE IT SUPPORT

Monitoring tools

Zabbix
Nagios Core
Prometheus
Elastic Stack
Grafana
Datadog

Ticketing systems

Click on the system to learn about our capabilities in it.

Remote collaboration

Connection

VPN
RPD
TeamViewer

Communication

Skype
Zoom
GoToMeeting

DevOps

Container orchestration tools

Docker
Kubernetes
Red Hat OpenShift
Apache Mesos

CI/CD tools

TeamCity
GitLab CI/CD
Jenkins
Codeship
Bamboo

Infrastructure as a code

HashiCorp Packer
HashiCorp Terraform
Pulumi

Configuration management tools

Ansible
Puppet
Chef

Others

AWS Developer Tools
Azure DevOps
Google Developer Tools

Information security

QRadar
Cloudflare
Siege
BurpSuite
Nessus Professional
Aircrack-ng
Acunetix
Rapid7  Metasploit
Nmap
DIRB
Wireshark
ZMap
Masscan

Clouds

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Databases / data storages

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SQL

Microsoft SQL Server
MySQL
Oracle
PostgreSQL

NoSQL

Apache NiFi
MongoDB

Cloud databases (DBaaS)

AWS

Amazon S3
Amazon Redshift
Amazon DynamoDB
Amazon DocumentDB
Amazon Relational Database Service
Amazon ElastiCache

Azure

Azure Data Lake
Azure Blob Storage
Azure Cosmos DB
Azure SQL Database

Google Cloud Platform

Google Cloud SQL
Google Cloud Datastore

Programming languages

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Choose Your Service Option

Support of selected healthcare IT components

We ensure the flawless work of required IT ecosystem components (applications, e.g., HIE, patient portals, telehealth apps; IoMT infrastructure, etc.) and prevent a workload increase for the in-house IT team.

Healthcare IT support team augmentation

We are ready to cover temporary or permanent resource gaps in an IT department of your healthcare org.

Full healthcare IT infrastructure support

We offer comprehensive support from help desk for medical staff and patients to continuous IT infrastructure maintenance and evolution.

What Benefits IT Support Brings to H Healthcare IT support team augmentation Healthcare Orgs

  • 99.95% - 99.99%

    medical applications availability due to proactive infrastructure monitoring.

  • 90+%

    patient and physician satisfaction due to quicker response to IT issues and improved stability of healthcare software

  • +5%

    productivity of nurses and physicians thanks to the reduced number of medical app issues and timely help desk response

  • 100%

    regulatory compliance of the IT infrastructure or its delegated part due to security monitoring

  • Our Projects For Healthcare