Healthcare IT Support Services: Stable and Cost-Effective IT Processes
Healthcare IT support services aim to keep the IT infrastructure of healthcare providers working failsafe due to stable IT processes and timely resolved emerging and potential IT performance and security issues.
With 16 years in healthcare IT and 14 years in IT support, ScienceSoft delivers cost-efficient IT support to hospitals, labs, private medical practices, nursing homes, assisted living facilities, and pharmaceutical companies to safeguard reliability, security, and HIPAA compliance of their IT infrastructure and support IT evolution.
Types of Medical IT Support We Provide
Proactive medical IT support
- Proactive monitoring of medical applications (EHR, HIE, PACS, patient-facing apps, etc.), IoMT infrastructure (sensors and smart devices), etc.
- Healthcare IT infrastructure administration and maintenance (including cloud usage optimization).
- IT infrastructure security and compliance (e.g., with HIPAA, FDA).
Reactive medical IT support
- L1, L2, L3 support according to your healthcare organization's business hours (24/7, 12/7, 12/5, 8/5).
- IT infrastructure troubleshooting.
- IT infrastructure evolution (e.g., implementation of security measures to improve healthcare data protection and HIPAA compliance, cloud migration, changes in the app development infrastructure).
Healthcare IT Ecosystem Components We Support
Why Outsource Healthcare IT Support to ScienceSoft
Answering Frequent Questions about Healthcare IT Support
Wouldn’t outsourcing IT infrastructure management threaten our information security?
ScienceSoft has an established information security strategy and management system in place and monitors data security in-house 24/7. We make sure that your data is safe from unauthorized third parties or ransomware.
How can we check the quality of ScienceSoft’s healthcare IT support?
To get you familiar with our support approach, we are ready to fulfill test tasks and share case studies of similar support projects. To ensure service quality visibility, we can agree on a set of KPIs (e.g., service availability, response time, doctor and patient satisfaction with support services, changes delivered, etc.) based on your current priorities.
What if we need to change the terms of our support agreement?
ScienceSoft acknowledges that a healthcare organization’s business strategy and IT needs may evolve or change with time. We are open to discuss and adjust the terms of the contract to adapt to a changing business environment and customer demands.
TECHNOLOGIES WE USE FOR HEALTHCARE IT SUPPORT
Container orchestration tools
Infrastructure as a code
Configuration management tools
Choose Your Service Option
Support of selected healthcare IT components
We ensure the flawless work of required IT ecosystem components (applications, e.g., HIE, patient portals, telehealth apps; IoMT infrastructure, etc.) and prevent a workload increase for the in-house IT team.
Healthcare IT support team augmentation
We are ready to cover temporary or permanent resource gaps in an IT department of your healthcare org.
Full healthcare IT infrastructure support
We offer comprehensive support from help desk for medical staff and patients to continuous IT infrastructure maintenance and evolution.
What Benefits IT Support Brings to H Healthcare IT support team augmentation Healthcare Orgs
99.95% - 99.99%
medical applications availability due to proactive infrastructure monitoring.
patient and physician satisfaction due to quicker response to IT issues and improved stability of healthcare software
productivity of nurses and physicians thanks to the reduced number of medical app issues and timely help desk response
regulatory compliance of the IT infrastructure or its delegated part due to security monitoring