ScienceSoft Global
Healthcare IT Support Services
Since 2005, ScienceSoft has been helping healthcare organizations safeguard their infrastructures, enable IT evolution and digital transformation.
Healthcare IT support services keep healthcare providers’ IT infrastructure working without failures thanks to stable IT processes and timely resolved issues. ScienceSoft’s team can support your healthcare IT environment according to ITSM practices to resolve infrastructure issues proactively and avoid compliance breaches in your medical practice.
Types of IT Support for Healthcare We Provide
IT infrastructure management
- IoMT infrastructure monitoring and troubleshooting.
- Healthcare IT infrastructure administration and maintenance (including cloud usage optimization).
- Data center support and data management.
- Desktop and mobile device management.
IT infrastructure security and compliance (e.g., HIPAA, FDA, the 21st Century Cures Act).
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Continuous IT infrastructure evolution (e.g., security hardening, cloud migration, development infrastructure updates).
IT help desk and app support
- L1, L2, and L3 help desk support, available 24/7 or aligned to your preferred schedule (12/7, 12/5, 8/5, or after-hours).
- Monitoring and troubleshooting of medical applications (e.g., EHR, HIE, PACS, patient-facing apps).
- Proactive problem management based on ticket trend analysis: identifying repeating issues, suggesting fixes, and enriching the knowledge base.
You don’t have to choose between strengthening your IT backbone and supporting users on the front line. In my experience, the most resilient healthcare organizations combine robust infrastructure management with a responsive help desk. This way, many issues are prevented, and the rest are resolved quickly when they occur.
Healthcare IT Ecosystem Components We Support
Our experts in managed IT services for healthcare are ready to maintain, troubleshoot, and improve the following elements of the medical IT environment:
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Why Outsource Healthcare IT Support to ScienceSoft
- Since 2005 of experience in healthcare IT consulting and development.
- ince 2007 of expertise in IT support.
- Since 2008 of experience in ITIL-compliant IT service management.
- Working experience with HIPAA, FDA, and the 21st Century Cures Act.
- Mature quality and security management systems backed by ISO 9001 and ISO 27001.
- ISO 13485:2016 certification proving we work according to the requirements of FDA and The Council of the European Union.
Our awards, recognitions, and certifications
Featured among Healthcare IT Services Leaders in the 2022 and 2024 SPARK Matrix
Recognized for Healthcare Technology Leadership by Frost & Sullivan in 2023 and 2025
Named among America’s Fastest-Growing Companies by Financial Times, 4 years in a row
Top Healthcare IT Developer and Advisor by Black Book™ survey 2023
Recognized by Health Tech Newspaper awards for the third time (2022, 2023, 2025)
Named to The Healthcare Technology Report’s Top 25 Healthcare Software Companies of 2025
HIMSS Gold member advancing digital healthcare
ISO 13485-certified quality management system
ISO 27001-certified security management system
Answering Frequent Questions about Healthcare IT Support
Wouldn’t outsourcing IT management threaten our information security?
ScienceSoft has an established information security strategy and management system in place and monitors data security in-house 24/7. We make sure that your data is safe from unauthorized third parties or ransomware.
How can we check the quality of ScienceSoft’s healthcare IT support?
To get you familiar with our support approach, we are ready to fulfill test tasks and share case studies of similar support projects. To ensure service quality visibility, we can agree on a set of KPIs (e.g., service availability, response time, doctor and patient satisfaction with support services, changes delivered, etc.) based on your current priorities.
What if we need to change the terms of our support agreement?
ScienceSoft acknowledges that a healthcare organization’s business strategy and IT needs may evolve or change with time. We are open to discuss and adjust the terms of the contract to adapt to a changing business environment and customer demands.
Choose Your Service Option
Support of selected healthcare IT components
We ensure the flawless work of required IT ecosystem components (applications, e.g., HIE, patient portals, telehealth apps; IoMT infrastructure, etc.) and prevent a workload increase for the in-house IT team.
Healthcare IT support team augmentation
We are ready to cover temporary or permanent resource gaps in an IT department of your healthcare org and offer our full-cycle IT support and application development services.
Full healthcare IT infrastructure support
We offer comprehensive support from IT service desk for medical staff and patients to continuous IT infrastructure maintenance and evolution.
What ScienceSoft's Clients Say
We engaged ScienceSoft to build an Android app that complements our web-based platform for our patients. We ... would certainly consider ScienceSoft as a technology partner in further software development initiatives.
Todd Nilson
MD
We were impressed by their code analysis proficiency and in-depth knowledge of telemedicine specifics. ScienceSoft proved to be a reliable vendor with a solid healthcare background, and we recommend them to everyone looking for a telehealth software development partner.
ScienceSoft designed and developed a native iOS app that offers a quantitative assessment of users' physical fitness.
I was impressed with the excellent level of responsibility, communication skills, and mobile competencies of both the management team and developers.
During our cooperation, ScienceSoft proved to have vast expertise in the Healthcare and Life Science industries related to the development of desktop software connected to laboratory equipment, a mobile application, and a data analytics platform.
They bring top-quality talents and deep knowledge of IT technologies and approaches in accordance with ISO 13485 and IEC 62304 standards.
Technologies We Use for Healthcare IT Support
Monitoring tools
Ticketing systems
Remote collaboration
Connection
Communication
DevOps
Container orchestration tools
CI/CD tools
Infrastructure as Code
Configuration management tools
Others
Information security
Clouds
Databases / data storages
SQL
NoSQL
Cloud databases, warehouses, and storage
AWS
Azure
Google Cloud Platform
Other
Programming languages
Back end
Front end
Mobile
What Benefits Healthcare IT Support Brings
Outsource Your Healthcare IT Support to Get These Benefits!
