CRM Consulting Services

CRM consulting services - ScienceSoft

CRM consulting services can help you fight scattered customer data, poor lead conversion and low sales rates. ScienceSoft has been helping B2C and B2B companies advance in customer acquisition, conversion, retention and get a tangible revenue increase for more than 12 years.

Dedicated Services

CRM Process Automation Consulting

Sales automation consulting

Sales automation consulting

  • Design of automated sales processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a sales CRM platform (if not selected yet).
  • A customization and integration specification.
  • Sales team training.
  • Consulting support until project success.
Improvements in:
Sales productivity
Opportunity win rate
Sales revenue

Customer service automation consulting

Customer service automation consulting

  • Design of automated customer service processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a customer service platform (if not selected yet).
  • A customization and integration specification.
  • Service team training.
  • Consulting support until project success.
Improvements in:
Agent productivity
Case resolution time
Customer retention

Marketing automation consulting

Marketing automation consulting

  • Design of automated marketing processes.
  • A business case (cost, outcomes, ROMI or NPV).
  • Marketing automation platform selection (if not selected yet).
  • A customization and integration specification.
  • Marketing team training.
  • Consulting support until project success.
Improvements in:
Number of leads
Lead cost
ROMI

CRM Project Consulting

CRM implementation consulting

CRM implementation consulting

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction

CRM migration consulting

CRM migration consulting

  • Redesign of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A data migration plan.
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction
International customers

CRM revamp consulting

CRM revamp consulting

  • A plan on how to make CRM a digital transformation enabler.
  • A business case (cost, outcomes, ROI or NPV).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
Improvements in:
Lead count, quality and cost
Sales revenue
Customer satisfaction

CRM consolidation consulting

CRM consolidation consulting

  • Account-centered CRM design.
  • A business case (cost, outcomes, ROI or NPV).
  • A consolidation plan.
  • Customization and integration specifications for each integrated CRM.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
Improvements in:
Revenue per account
Customer satisfaction

CRM Consulting for Specific Domains

Ecommerce CRM consulting

Ecommerce CRM consulting

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV)
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Sales (in case of B2B), customer service, and marketing teams training.
  • Consulting support until project success.
Improvements in:
Lead count
Lead cost
Customer satisfaction

Healthcare CRM consulting

Healthcare CRM consulting

  • Design of automated patient engagement processes.
  • A business case (cost, outcomes, ROI or NPV)
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Patient engagement team training.
  • Consulting support until project success.
Improvements in:
Patient engagement
Patient satisfaction
Revenue
Don’t Let Your CRM Be a Hurdle to Effective Sales, Marketing and Customer Service

ScienceSoft, as a CRM consultancy, will help you to rise above the competition in sales revenue and CSAT with properly customized and automated CRM solution.

CRM consulting to drive customer and revenue growth

See how CRM consulting by ScienceSoft can cure acute CRM pains to achieve a more gainful customer lifecycle management.

ISSUE

Patchy and incomplete customer info

FIXED

360-degree customer view

ISSUE

Low performers in sales, marketing and customer service

FIXED

Increased productivity of sales, marketing and customer service employees

ISSUE

Ineffective cross-departmental collaboration due to the lack of CRM integration with other enterprise systems

FIXED

Efficient cross-departmental collaboration due to integrated systems and joint workflows

ISSUE

Decreased customer loyalty due to bad customer experience

FIXED

Better customer satisfaction and retention

ISSUE

CRM investments that do not pay off

FIXED

High ROI of your CRM investment

ISSUE

Hampered decision-making due to poor data quality and, as a result, inaccurate reports

FIXED

Improved decision-making based on reliable reporting and forecasting

Why Choose ScienceSoft as Your CRM Consulting Provider

ScienceSoft as a Gold Microsoft Partner and Salesforce Partner

  • 12+ years in CRM consulting and CRM development.
  • Extensive industry expertise in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
  • Partnerships with leading CRM vendors: Microsoft Gold Partner and Salesforce Consulting Partner.
  • Ample portfolio of CRM consulting projects for enterprise customers.

2 Axioms of CRM Consulting Worth Believing In

Solving business issues with technology - ScienceSoft

Axiom #1: Business issues CAN be solved with technology.

CRM-enabled business process automation is proven to efficiently solve business issues in sales, customer service and marketing, helping companies to get:

  • A 23-30% increase in marketing ROI.
  • A 30-45% increase in sales revenue.
  • A 90-98% CSAT score.

Helping handle process changes - ScienceSoft

Axiom #2: The collaboration of in-house managers and CRM consultants brings the most successful process changes.

ScienceSoft’s CRM consultants leverage their technical mastery and industry experience to help your in-house managers bring their process improvements to life with a high payoff. Thus, better customer acquisition, conversion and substantial revenue increase are the most common business benefits you’ll get from the collaboration with ScienceSoft’s CRM team.

Want to See Your Business Goals Achieved with CRM-Enabled Business Process Automation?

Let our experts examine your business processes and trigger their revamp with CRM technology.

How a Happy Customer Sounds

“ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.”

The National Manager of a US-based Roofing Company

View the project

Our hallmark projects

Why You Should Reach Out for CRM Consulting ASAP

You know for sure, there’re other players on your market. Thus, when you get the experienced CRM consultants’ help in time, you’re likely to be the first who’s reaping the following business benefits from CRM:

  • 38%
    increase in lead volume
  • 32% 
    increase in lead conversion rate
  • 28% 
    increase in number of deals and deal size
  • 25%
    increase in win rate
  • 24%
    increase in sales cross sell/up sell revenue
  • 28% 
    increase in customer retention
  • Don’t Let Your Rivals Take on Your CRM Benefits!

    Request our consultant’s help NOW to retain your customers and stay in control over your market share today and later on.

    COVID-19 – An update to our clients
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    Stay safe and healthy,
    Nikolay Kurayev,
    Chief Executive Officer at ScienceSoft