CRM Consulting Services

CRM consulting services - ScienceSoft

CRM consulting services can help you fight scattered customer data, poor lead conversion and low sales rates. For more than 11 years, ScienceSoft has been helping B2C and B2B companies advance in customer acquisition, conversion, retention and get a tangible revenue increase with the power of leading CRMs: Salesforce and Microsoft Dynamics 365.

Don’t Let Your CRM Be a Hurdle to Effective Sales, Marketing and Customer Service

ScienceSoft, as a CRM consultancy, helps enterprises rise above the competition in sales revenue and CSAT with properly customized and automated CRM solutions.

What You’ll Get with CRM Consulting from ScienceSoft

CRM consulting services help companies to improve their business outcomes in the following ways:

Without CRM Consulting You May Have
CRM Consulting Brings You
  • Patchy and incomplete customer info
  • Low-performing sales reps
  • Ineffective cross-departmental collaboration due to the lack of CRM integration with other enterprise systems
  • Decreased customer loyalty due to bad customer experience
  • CRM investments that do not pay off
  • Hampered decision- making due to poor data quality and, as a result, inaccurate reports
  • 360-degree customer view
  • Increased productivity of sales, marketing and customer service employees
  • Efficient cross-departmental collaboration due to integrated systems and joint workflows
  • Better customer satisfaction and retention
  • High ROI of your CRM investment
  • Improved decision-making based on reliable reporting and forecasting

Why Choose ScienceSoft as Your CRM Consulting Provider

ScienceSoft as a Gold Microsoft Partner and Salesforce Partner

  • 11+ years in CRM consulting and CRM development.
  • Extensive industry expertise in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
  • Partnerships with leading CRM vendors: Microsoft Gold Partner and Salesforce Consulting Partner.
  • Ample portfolio of CRM consulting projects for enterprise customers.

2 Axioms of CRM Consulting Worth Believing In

Solving business issues with technology - ScienceSoft

Axiom #1: Business issues CAN be solved with technology.

CRM-enabled business process automation is proven to efficiently solve business issues in sales, customer service and marketing, helping companies to get:

  • A 23-30% increase in marketing ROI.
  • A 30-45% increase in sales revenue.
  • A 90-98% CSAT score.

Helping handle process changes - ScienceSoft

Axiom #2: The collaboration of in-house managers and CRM consultants brings the most successful process changes.

ScienceSoft’s CRM consultants leverage their technical mastery and industry experience to help your in-house managers bring their process improvements to life with a high payoff. Thus, better customer acquisition, conversion and substantial revenue increase are the most common business benefits you’ll get from the collaboration with ScienceSoft’s CRM team.

Want to See Your Business Goals Achieved with CRM-Enabled Business Process Automation?

Let our experts examine your business processes and trigger their revamp with CRM technology.

How a Happy Customer Sounds

“ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.”

The National Manager of a US-based Roofing Company

View the project

Our hallmark CRM consulting projects

Choose your CRM consulting option

ScienceSoft’s ample CRM experience allows responding to your business challenges with the following variations of CRM consulting service delivered by our firm:

Improvement consulting for B2B and B2C businesses

To help your CRM support your business objectives or keep up with business process changes.

Our CRM consultants will:

  • Inspect the financial efficiency of your current CRM and suggest technical and process improvements to achieve higher ROI.
  • Create a comprehensive CRM strategy to provide for smooth CRM evolution.
  • Suggest CRM configurations, customizations and integrations.
Migration consulting for B2B and B2C businesses

To help you change your current CRM platform, or make a shift to the cloud.

Our CRM consultants will:

  • Advise on CRM platform selection.
  • Devise a CRM implementation strategy to power your new CRM with the best of your legacy CRM, and make it fill the gaps the previous system had.
  • Plan the migration process for smooth transition.
Consolidation consulting for B2B businesses

To help you bring several CRMs under one roof.

Our CRM consultants will:

  • Define your business challenges and find ways to solve them with CRM functionality.
  • Perform cost benefit analysis of a future consolidated CRM.
  • Plan the implementation of consolidated CRM.
Success stories on CRM consulting and beyond

Why You Should Reach Out for CRM Consulting ASAP

You know for sure, there’re other players on your market. Thus, when you get the experienced CRM consultants’ help in time, you’re likely to be the first who’s reaping the following business benefits from CRM:

  • 38%
    increase in lead volume
  • 32% 
    increase in lead conversion rate
  • 28% 
    increase in number of deals and deal size
  • 25%
    increase in win rate
  • 24%
    increase in sales cross sell/up sell revenue
  • 28% 
    increase in customer retention
  • Don’t Let Your Rivals Take on Your CRM Benefits!

    Request our consultant’s help NOW to retain your customers and stay in control over your market share today and later on.

    COVID-19 – An update to our clients
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    Stay safe and healthy,
    Nikolay Kurayev,
    Chief Executive Officer at ScienceSoft