CRM CONSULTING AND CUSTOM SOLUTIONS

WIN AT EVERY STAGE OF CUSTOMER LIFECYCLE

Turnkey solutions and consulting for higher, sustainable sales and brand loyalty

For more than 8 years, ScienceSoft has been delivering smart and cost-effective CRM solutions to B2B and B2C enterprises alike, helping them balance the value they bring to and get from their customers.

We have been successfully working with Microsoft Dynamics CRM and Salesforce, market-leading platforms for customer relationship management. 

Success Stories

Custom CRM system for a retail bank with 7 mln clients. Learn more

Loyalty program automation for a media company with 5.5 mln subscribers. Learn more

Cloud CRM tied to an accounting SaaS with 35K+ business subscribers. Learn more

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FULL-RANGE SERVICES

We provide a full range of CRM development services that cover Business Analysis, Configuration and Customization, Custom Development, Integration and Support. We deliver precise, business-specific solutions that support a varying complexity of B2B and B2C sales processes and exploit CRM opportunities to the fullest.

CRM CONSULTING SERVICES

With over 15,000 man-hours delivered in CRM & Loyalty projects, ScienceSoft is well-versed to provide Salesforce and MS Dynamics CRM consulting across the industries of Healthcare, Banking, Retail, Telecom and more.

CRM CUSTOMIZATION

Packaged software with default settings is made to serve default businesses, falling short of realizing your true competitive advantages. We are ready to tailor a CRM system to your actual business needs, with a special attention to the types of involved stakeholders and your operational model – from direct sales to subscription management and contractual agreements.

Customizable CRM add-ons 

Where ready-made solutions failed, we came up with our own functional add-ons:

BI/Charts for data visualization. Learn more

EmailScoop for automatic email tracking. Learn more

N to N Grid for managing records with many to many relationships. Learn more

EXISTING CRM SYSTEMS: UPGRADE & SUPPORT

If your enterprise has grown beyond the scope of your current CRM solution, we will help you meet the changing business demands through a painless transfer to the latest version of your CRM platform, integration of new powerful components, and full technical support of your existing system.

LOYALTY PROGRAM MANAGEMENT SYSTEMS

We will help you conceptualize and bring to life your own loyalty program effectively managed via a single multi-functional system that supports:

  • CRM as the back end;
  • Integration with enterprise applications (ERP, POS, website);
  • In-built performance analytics.

As extra communication channels for your customers, we can also equip your loyalty program with a mobile app and a customer self-service portal.

WE KNOW YOUR INDUSTRY

Every industry dictates its own model of customer relationships. We know how to incorporate it flawlessly into powerful CRM solutions with more business impact for:

Healthcare

Healthcare

A full view of your patient relationships supported with EMR/EHR integration for better, more informed service that keeps loyalty and patient engagement high and operational costs down.

Telecom

Telecommunications

Easy access to customer insights to help you personalize your offering, increase subscriber retention, and get the most of your upsell and cross-sell opportunities.

Retail

Retail

An efficient customer engagement toolset to support your omni-channel strategy and loyalty program across web, mobile, and desktop platforms.

Banking

Banking

Advanced customer profiling, sales planning and reporting solutions integrated with your enterprise systems and customer support channels.

 

Didn’t find your industry? Contact us for free consultation.   

GET IN TOUCH

Our dedicated team of CRM experts and Business Analysts is ready to take up the challenge with a particular attention to your project scope and complexity.

To get started, we are ready to deliver a free prototype to prove the viability of our partnership.  

Get a quote