Customer Service Consulting

Customer Service Consulting - ScienceSoft

Customer service consulting assists in building structured customer service processes or solving problems in existing customer service management to achieve better customer loyalty and satisfaction.

ScienceSoft’s customer service consultants help companies achieve digital transformation of their customer service process with fitting platform-based or custom customer service management technology.

Alarmed with Low Customer Satisfaction and Loyalty?
ScienceSoft will help you bring your customer service up to speed with the best technology and solid customer service processes.

WHAT YOU GET WITH CUSTOMER SERVICE CONSULTING

Consultations to the management

Q&A meetings, consulting via email.

A business case

TCO, ROI, expected business outcomes and effect on customer service processes.

A customer service solution implementation plan

The plan is bound to business priorities and technical limitations.

Customer service process descriptions and policies

Regulated customer service activities and functionality.

A customer service solution

Custom development or implementation of a platform-based solution (Dynamics 365, Salesforce, ServceNow).

Knowledge transfer

Transfer of solution-specific knowledge to end users (customer service managers, IT support, system administrators), training customer support agents.

Review

Customer service solution review, solving data quality issues.

WHY CHOOSE SCIENCESOFT AS YOUR CUSTOMER SERVICE CONSULTANT

  • 31 years in software development.
  • 7 years in customer service automation.
  • 12 years in CRM consulting and solution implementation.
  • Partnerships with leading providers of customer service software, such as Microsoft, Salesforce, ServiceNow.
  • Experience in 23 industries, including manufacturing, retail, professional services, healthcare, banking, telecoms, etc.

BENEFITS OF CUSTOMER SERVICE CONSULTING BY SCIENCESOFT

Automation of customer service processes

We offer technology-based consulting to examine your existing customer service processes and pinpoint the areas that can be automated or simplified with software to provide high-quality customer care.

Cost optimization for customer service software

We provide every client with a cost optimization plan so that you know where you can save money and what elements of the implementation process are not to be skimped on.

SELECTED CUSTOMER SERVICE PROJECTS

CHOOSE YOUR CONSULTING SERVICE OPTION

Setting up customer service processes and implementing a new solution

  • Consultation on setting up and automating customer service processes.
  • Choice of fitting technologies and implementation methods.
  • Elicitation of functionality needs.
  • Design of a solution implementation plan.

Improving customer service processes and evolving the existing solution

  • Consultation on improving and automating your customer service processes.
  • Evolution roadmap to extend your solution’s functionality according to required changes.

PROFESSIONAL CUSTOMER SERVICE CONSULTING SERVICES WILL BRING YOU

  • 95%
    CSAT score
  • 82%
    complex cases resolved within 24 hours
  • 50%
    faster response time for emergency customer issues
  • 25%
    less support tickets
  • 50%
    faster case resolution time
  • Stop Losing Customers to Competitors!
    Request customer service consulting now and enjoy boosted customer loyalty and smooth customer service performance.
    COVID-19 – An update to our clients
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
    Stay safe and healthy,
    Nikolay Kurayev,
    Chief Executive Officer at ScienceSoft