Customer Service Consulting
Customer service consulting assists in building structured customer service processes or solving problems in existing customer service management to achieve better customer loyalty and satisfaction.
ScienceSoft’s customer service consultants help companies achieve digital transformation of their customer service process with fitting platform-based or custom customer service management technology.
Consultations to the management
Q&A meetings, consulting via email.
A business case
TCO, ROI, expected business outcomes and effect on customer service processes.
A customer service solution implementation plan
The plan is bound to business priorities and technical limitations.
Customer service process descriptions and policies
Regulated customer service activities and functionality.
A customer service solution
Custom development or implementation of a platform-based solution (Dynamics 365, Salesforce, ServiceNow).
Knowledge transfer
Transfer of solution-specific knowledge to end users (customer service managers, IT support, system administrators), training customer support agents.
Review
Customer service solution review, solving data quality issues.
Why Choose ScienceSoft as Your Customer Service Consultant
- 33 years in software development.
- 9 years in customer service automation.
- 14 years in CRM consulting and solution implementation.
- Partnerships with leading providers of customer service software, such as Microsoft, Salesforce, ServiceNow.
- Experience in 30 industries, including manufacturing, retail, professional services, healthcare, banking, telecoms, etc.
Benefits of Customer Service Consulting by ScienceSoft
Automation of customer service processes
We offer technology-based consulting to examine your existing customer service processes and pinpoint the areas that can be automated or simplified with software to provide high-quality customer care.
Cost optimization for customer service software
We provide every client with a cost optimization plan so that you know where you can save money and what elements of the implementation process are not to be skimped on.
Dynamics CRM Implementation and Customization for a Multibusiness Company
We helped a multibusiness customer service with introduction of comprehensive case management and experience surveys.
Display Monitoring Software and Customer Portal Development for the World's LED Industry Leader
We provided the Customer with a customer portal aimed to improve user experience with a product.
Customer Portal Development for a Tax Consultation Agency
ScienceSoft developed a flexible customer portal to provide customers with self-service capabilities.
Microsoft Dynamics CRM Customization for Loyalty Program Management of a Large Media Company
ScienceSoft helped the customer to win customer loyalty through tailor-made automated loyalty program.
Setting up customer service processes and implementing a new solution
- Consultation on setting up and automating customer service processes.
- Choice of fitting technologies and implementation methods.
- Elicitation of functionality needs.
- Design of a solution implementation plan.
Improving customer service processes and evolving the existing solution
- Consultation on improving and automating your customer service processes.
- Evolution roadmap to extend your solution’s functionality according to required changes.