Business Intelligence Consulting Services
For 13 years, ScienceSoft has been providing business intelligence consulting services to help our customers convert raw data into meaningful insights. To deliver full-range BI services, we scrutinize our customers’ business specifics and needs, tailor the architecture of a future solution, implement it and ensure its support and maintenance.
OUR COMPETENCIES AND ACHIEVEMENTS
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THE 3 LEVELS OF TECHNICAL IMPLEMENTATION
BI solutions that ScienceSoft’s team delivers encompass gathering data from multiple sources (ETL), organizing it in a data warehouse, creating OLAP cubes, as well as designing intuitive data visualization. Our team is ready to handle the projects with both traditional BI and big data.
Data Visualization
Our BI consultants deliver well-tuned and timely reports and intuitive dashboards that give a detailed overview of a company’ past and present, as well as provide reliable forecasting.
Technologies we use:
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OLAP Cubes
Tailored to our customer’s needs, online analytical processing cubes offer multiple ways to display data facts with the help of various dimensions and measures. As a result, companies can get a bird’s eye view of their business, as well as and look from many perspectives and dig into tiniest details.
Technologies we use:
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Data Warehouse
The data warehouse is always at the heart of a BI solution. Our business intelligence practitioners enable ETL processes (Extract – Transform - Load) to pull data from enterprise systems such as ERP, CRM and industry-specific ones for further analysis.
Technologies we use:
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Challenges we solve
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Shallow reports. We disapprove reports produced for the sake of reports. We design ours carefully to make them give valuable insights. While producing custom reports, we consider different user roles, as senior managers need different insights than line managers do. We also deliver well-tuned visualization that is easily readable to spot all important figures and changing trends at a glance. |
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Misleading reports and dashboards. We guard our customers against erroneous KPIs, incorrect time frames, wrong visualization and other mistakes that may harm their businesses. Visualization is often considered a lightweight task, but it also has its pitfalls. Our BI consultants will provide your managers with drill-down opportunities, choose consistent types of data presentation and right color scheme, as well as deliver mobile dashboards. |
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Low-quality raw data. We remember the old principle “garbage in, garbage out” and apply a careful approach to data cleaning. We know how to handle incomplete, outdated, ambiguous and duplicate data, as well as late data entries/updates. |
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Mismatching data from different departments. Delivering a BI solution, we create a single source of truth and provide users with the access to reliable data. No matter if our customers choose to go with centralized or self-service BI, our consultants create a solution that takes raw data directly from corporate systems without the need to copy it manually from multiple sources. |
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Centralized BI solutions where self-service BI is needed. We help our customers set up self-service BI to free their IT departments from endless requests for custom reports and to give business users flexibility. Self-service BI solutions help companies speed up their decision-making process and introduce a fact-based corporate system, as the users become self-sufficient in creating reports. |
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Unexploited big data opportunities. We know how to handle both traditional BI and big data. The latter provides vast opportunities, such as industrial big data analytics, business process analytics, customer analytics and fraud prevention. But it requires a completely different approach and a different technology stack, like Apache Hadoop, Apache Hive, Apache Spark, Apache Cassandra, Spark Machine Learning Library (MLlib), etc. |
WE KNOW YOUR INDUSTRY
Retail
To outcompete rivals and boost revenues, retailers need a solid analysis of the data about their products, suppliers, stores, marketing activities, as well as omnichannel customer relationships. We know how to gather the data from different data sources and create a single point of truth for multiple departments. We create custom reports and dashboards for line, middle and senior managers to be always up-to-date with the historical data, to spot the trends and to apply forecasting models.
Ecommerce retailers are not an exception. They can get insights into revenue by customer group, coupon usage, average customer lifetime value, average spent, daily number of orders, etc.
In addition to customer analytics for retailers, we develop financial, marketing, human resources, operational and performance analytics.
Banking and Financial Services
Our business intelligence consulting team can contribute to the effectiveness and efficiency of the following processes:
- Customer relationship management: BI software allows retail banks to understand customer behavior and preferences. It makes customer segmentation possible, which in turn opens opportunities for cross- and up-selling, as well as for targeted marketing campaigns.
- Performance management: with a BI solution in place, banks can monitor their key performance indicators, compare them against industry benchmarks and measure the performance of a product, a unit, a department, etc.
- Risk management: a BI solution helps to identify, assess and prevent different types of risks: market, interest rate, credit risk, liquidity, operational.
- Asset and liability management: companies can look at fixed assets, current and long-term liabilities, net profit, liquidity, cash flow, interest rate structure and more.
Manufacturing
Our BI consulting practitioners set up advanced analytics allowing your employees at any department to make informed decisions. Here are sample insights that BI software can provide:
- Sales: share of B2B and B2C customers, permanent vs. one-time customers, sales volume and value, revenue forecast per customer segment, etc.
- Production: production volume by hour, top-10 categories by volume, quantity ordered, active machines, etc. With this information available, manufacturers will be able to identify focus categories, forecast demand fluctuations and control production volume leaps.
- Finance: expense breakdown by month, cash flow by week, income per customer segment; revenue per product category, accounts receivables vs. payables, etc. Having key figures on a dashboard and using forecasting tools to predict sales and cash flow, financial managers ensure their companies’ financial health.
- Procurement: a spend by the raw material group, days of delay in shipment, top-10 suppliers by spend, a share of late deliveries by the supplier, an average value per order, etc. This analytics helps companies to choose the optimal sourcing, to watch over lead times and track unreliable suppliers.
- Human resources: hire date, contract termination date, day shift vs. night shift employees, hourly rate per job position, etc. With this data, manufacturers can watch over contract termination dates and organize relevant HR procedures on time, plan personnel costs and allocate human resources efficiently.
- Quality control: damaged products, returned products, number of complaints, improved market position, machine downtimes. BI software will give an understanding of a manufacturer’s progress in ensuring high product quality.
Healthcare
Our BI consultants know how to handle medical data analytics projects. BI solutions we deliver provide caregivers with multifaceted insights into patients’ outcomes, patient-generated health data (PGHD), costs, finance and internal processes.
Medical data analytics helps to balance quality care with moderate costs, identify the weak points in clinical processes and remedy them, predict patient satisfaction gaps and improve patient experience. Learn more about medical data analytics.
Unleash the power of your data: start with a PoC
If you are not sure where to start, our BI consulting practitioners are ready to deliver a free proof-of-concept to show you how analytics will handle your data and support your business. ScienceSoft’s skilled BI team then will take you through all the project stages, from implementation to maintenance, with minimal effort on your side.