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Outsourced NOC Services

Monitoring and support

Outsourced Network Operations Center (NOC) services is full and continuous outsourcing of infrastructure management that guarantees stable IT operations and optimal support cost. ScienceSoft’s managed NOC services include 24/7 infrastructure monitoring and L2, L3 tech support to efficiently handle your IT infrastructure issues.

Outsourced NOC Services - ScienceSoft
Outsourced NOC Services - ScienceSoft

Why Choose ScienceSoft

  • 34 years of IT experience.
  • 15 years of experience in ITIL-compliant IT service management.
  • Microsoft PartnerAWS Select Tier Services Partner.
  • Experience in 30 industries, including healthcare, banking, manufacturing, telecommunications, etc.
  • Ability to bring value in every project, as proved by the prestigious Global Outsourcing 100 listing.
  • Established ISO 9001-confirmed quality management system based on quality-dedicated people and mature processes at the company and project levels.
  • Guaranteed safety of the customers’ data we access proved by ISO 27001-certified fault-proof security management system.
  • All time zones coverage: from GMT -9 in North America to GMT +13 in New Zealand.

Network Components We Cover with NOC Services

ScienceSoft’s NOC teams know how to expertly manage all infrastructure components, including networks, servers, workstations, virtual machines, databases, and cloud services.

Network components we cover with NOC services

Competitive Traits of ScienceSoft’s NOC Services

Guaranteed incident resolution

Opting for our outsourced NOC support, you get NOC monitoring services and a self-sustained L2-L3 incident resolution pipeline with established escalation workflows.

Quick integration phase

ScienceSoft quickly dives into your IT workflows and utilizes proven ITSM practices highly adaptable to customer’s processes. Besides, our deep technical roots contribute to the efficient collaboration with your or third-party IT teams.

The Financial Times Includes ScienceSoft USA Corporation in the List of the Americas’ Fastest-Growing Companies 2023

For the second year in a row, ScienceSoft USA Corporation ranks among 500 American companies with the highest revenue growth. This achievement is the result of our unfailing commitment to provide high-quality IT services and create best-value solutions that meet and even exceed our clients’ expectations.

Our Selected IT Support Projects

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.

IT Infrastructure Support for a Private Diversified Business

IT Infrastructure Support for a Private Diversified Business

We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.

Data Capture Application Support for a UK Software Company

Data Capture Application Support for a UK Software Company

ScienceSoft carried out NOC monitoring, multi-tier support (L1, L2, L3) and customization for the Customer’s platform.

L2, L3 Support of a Marketing Campaign Management Solution

L2, L3 Support of a Marketing Campaign Management Solution

L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.

Our NOC Services

NOC set-up

We design and establish efficient NOC workflows:

  • Monitoring tools set-up.
  • NOC team interaction procedures.
  • Establishing NOC procedures and policies.

NOC monitoring

We carry out 24x7 NOC monitoring of:

  • Hardware performance (CPU, RAM, HDDs).
  • Health of IT systems and services.
  • State of web resources.
  • Expiration of network certificates.
  • Logged events.
  • Health of cloud resources.

NOC support

We provide:

  • Remote L2 and L3 troubleshooting of detected/reported incidents
  • Incident reports with advanced root cause analysis.

Grab Your Tailored NOC Right Now!

Get all or only fitting NOC services by ScienceSoft for high network stability and reduced IT support costs.

Why You Need NOC Outsourcing ASAP

  • 50-200%

    faster issue and root cause detection

  • 3-5x

    fewer help requests from users

  • 20-40%

    increased user satisfaction

  • 1.5-2x

    issue detection accuracy

Interested In Benefits of Self-Sustained NOC?

ScienceSoft’s team will establish and run NOC to help your reach the highest KPIs within a flexible pricing model.