Outsourced NOC Services: Monitoring and Support
Outsourced Network Operations Center (NOC) services comprise continuous IT infrastructure monitoring, its defects’ prevention and quick fixing. ScienceSoft’s managed NOC services include 24/7 infrastructure monitoring and L2, L3 tech support to efficiently handle your IT infrastructure issues.
Why Choose ScienceSoft
- 32 years of IT experience.
- 13 years of experience in ITIL-compliant IT service management.
- Microsoft Partner holding 9 Microsoft Gold Competencies.
- AWS Select-tier Consulting Partner.
- Experience in 23 industries, including healthcare, banking, manufacturing, telecommunications, etc.
- Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
- Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
Guaranteed incident resolution
Opting for our outsourced NOC support, you get NOC monitoring services and a self-sustained L2-L3 incident resolution pipeline with established escalation workflows.
Quick integration phase
ScienceSoft quickly dives into your IT workflows and utilizes proven ITSM practices highly adaptable to customer’s processes. Besides, our deep technical roots contribute to the efficient collaboration with your or third-party IT teams.
Cloud Infrastructure Maintenance and Support for a European SaaS Provider
ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.
IT Infrastructure Support for a Private Diversified Business
We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.
Data Capture Application Support for a UK Software Company
ScienceSoft carried out NOC monitoring, multi-tier support (L1, L2, L3) and customization for the Customer’s platform.
L2, L3 Support of a Marketing Campaign Management Solution
L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.
NOC set-up
We design and establish efficient NOC workflows:
- Monitoring tools set-up.
- NOC team interaction procedures.
- Establishing NOC procedures and policies.
NOC monitoring
We carry out 24x7 NOC monitoring of:
- Hardware performance (CPU, RAM, HDDs).
- Health of IT systems and services.
- State of web resources.
- Expiration of network certificates.
- Logged events.
- Health of cloud resources.
NOC support
We provide:
- Remote L2 and L3 troubleshooting of detected/reported incidents
- Incident reports with advanced root cause analysis.