Outsourced Help Desk Services for MSP
Private label help desk outsourcing is a winning option for MSP to raise efficiency and reduce costs of help desk operations without hiring and growing an in-house help desk team.
With 15 years of experience in providing L1-L3 support services, ScienceSoft offers outsourced white label help desk services to relieve managed service providers from the burden of keeping and scaling up an in-house help desk team. You reserve the customer relationship ownership, while our company covers your customers’ help desk needs under your brand, upholding its reputation.
Why ScienceSoft
- 33 years of entire experience in IT.
- 15 years’ experience in providing outsourced white label help desk services for the customers across such industries as IT, healthcare, retail (both brick-and-mortar and ecommerce), banking and finance, manufacturing and more and the ability to conduct service ticket resolution for users with different skill levels: from novices to experts.
- 12 years of experience in managed IT services covering applications, cloud infrastructures, servers, data storages.
- 14 years’ experience in ITSM and working according to ITIL principles.
- ScienceSoft is accredited and rated A+ by BBB.
- Transparent and flexible pricing for outsourced help desk services. Our pricing plans depend on the scope of help desk services your company needs.
- Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
- Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
Our help desk team fully manages and performs L1 help desk services or cooperates with a customer as an extension of their in-house L1 support team.
We handle L1 tickets and provide a part of L2 technical support, possibly in collaboration with your in-house technical support team.
We provide 24/7 preventive infrastructure monitoring and L2, L3 tech support to anticipate and promptly solve problems with IT infrastructure.
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Establishing and managing 24/7 private label help desk to provide a single point of contact for your customers under your brand name. We are flexible in applying help desk solutions for ticketing: we may use either an MSP’s ticketing system or our solutions for tracking service tickets. |
Creating SOPs (standard operating procedures) for the help desk team to follow. We also create a knowledge base for the help desk team to ensure quick and effective ticket resolution and regularly expand it with newly solved issues. |
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Conducting user training and preparing self-support materials for your customers and boost self-support for the issues end users can handle independently. |
Assessing end user feedback to measure their satisfaction with the services you provide and help desk services. |
Languages Our Help Desk Teams Speak
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