White Label Help Desk
Competent IT Support with Short Integration Phase
White label help desk is a type of IT support where incidents and user requests are resolved under a customer’s trademark. White label help desk services by ScienceSoft are distinguished by quick integration into your processes and a good understanding of entrusted apps and IT components to keep users satisfied and enhance your positioning as a reliable service provider or a product vendor.
Branded guiding and training materials
To reduce costs for L1, L2, L3 support.
- Knowledge base.
- FAQs.
- User manuals.
Handling user feedback
- Surveys.
- UX assessments.
- CSAT improvement plans.
Regular reporting
- Service level reports.
- Incident reports, including root cause analysis.
Why Choose ScienceSoft
- 33 years of IT experience.
- 15 years of experience in application support and help desk.
- 14 years of experience in ITIL-compliant ITSM.
- More than 1,200 delighted customers from 71 countries globally: from North America and Europe to Australia and New Zealand.
- 9 Microsoft Gold Competencies, including Application Development and Integration, Data Platform, Data Analytics, Collaboration and Content.
- AWS Select Consulting Partner, IBM Business Partner.
- ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies 2022 by Financial Times.
- Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
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Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
Languages Our Help Desk Teams Speak
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Our IT Help Desk Communication Channels
Customer portal
Case-tracking system
Phone
Instant messaging
Social networks
White label help desk for MSP
We provide L1, L2 IT support to the end-customer on your behalf.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.
White label help desk for a product company
We provide L1, L2, L3 support (including on-site tech support) of your app, app family and all IT services your end-users consume.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.
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To what extent can you reflect our brand in support processes? We are flexible to adapt to your brand format and can embed your logo and tradename and corporate marks in:
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Can you guarantee smooth support team integration? We train our staff to ensure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team. |
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How can we check your support quality? We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look. |
