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White Label Help Desk

Competent IT Support with Short Integration Phase

White label help desk is a type of IT support where incidents and user requests are resolved under a customer’s trademark. White label help desk services by ScienceSoft are distinguished by quick integration into your processes and a good understanding of entrusted apps and IT components to keep users satisfied and enhance your positioning as a reliable service provider or a product vendor.

White Label Help Desk Services - ScienceSoft
White Label Help Desk Services - ScienceSoft

What Our White Label IT support Services Include

Branded guiding and training materials

To reduce costs for L1, L2, L3 support.

  • Knowledge base.
  • FAQs.
  • User manuals.

Handling user feedback

  • Surveys.
  • UX assessments.
  • CSAT improvement plans.

Regular reporting

  • Service level reports.
  • Incident reports, including root cause analysis.

Start Benefiting from White Label Help Desk

  • 90%+


  • x2 – 3

    pace of acquiring new customers

  • +50–100%

    revenue from commercial apps

  • 33 years of IT experience.
  • 15 years of experience in application support and help desk.
  • 14 years of experience in ITIL-compliant ITSM.
  • More than 1,200 delighted customers from 71 countries globally: from North America and Europe to Australia and New Zealand.
  • Microsoft Partner, AWS Select Consulting Partner, IBM Business Partner.
  • ScienceSoft USA Corporation is listed among The Americas’ Fastest-Growing Companies 2022 by Financial Times.
  • ISO 9001-confirmed quality management system resting upon mature quality-oriented practices and policies, result-driven, motivated people and transparent support processes.
  • Safety of the customers’ data guaranteed by our ISO 27001-certified unfailing security management system.

Languages Our Help Desk Teams Speak

  • English
  • Spanish
  • German
  • French
  • Polish
  • Czech
  • Turkish
  • and more

ScienceSoft's help desk teams - languages we speak

Our IT Help Desk Communication Channels

Customer portal

Case-tracking system



Instant messaging

Social networks

Choose Your Service Option

White label help desk for MSP

We provide L1, L2 IT support to the end-customer on your behalf.

  • Resolution or escalation of reported incidents.
  • Branded guiding and training materials for users.
  • CSAT management.
  • Regular reporting.
Go for Help Desk for MSP

White label help desk for a product company

We provide L1, L2, L3 support (including on-site tech support) of your app, app family and all IT services your end-users consume.

  • Resolution or escalation of reported incidents.
  • Branded guiding and training materials for users.
  • CSAT management.
  • Regular reporting.
Go for Help Desk for a Product Company

Common White Label Tech Support Questions

To what extent can you reflect our brand in support processes?

We are flexible to adapt to your brand format and can embed your logo and tradename and corporate marks in:

  • Ticketing app.
  • Email signatures.
  • Ticket update notifications.
  • Email reports to all call-in users.
  • Customer satisfaction surveys.
  • L1 response scripts.

Can you guarantee smooth support team integration?

We train our staff to ensure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team.

How can we check your support quality?

We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look.