White Label Help Desk: Competent Support with Short Integration Phase
White label help desk is a type of IT support where incidents and user requests are resolved under a customer’s trademark. White label help desk services by ScienceSoft are distinguished by quick integration into your processes and a good understanding of entrusted apps and IT components to keep users satisfied and enhance your positioning as a reliable service provider or a product vendor.
Branded guiding and training materials to reduce costs for IT support:
- Knowledge base.
- FAQs.
- User manuals.
Handling user feedback:
- Surveys.
- UX assessments.
- CSAT improvement plans.
Regular reporting:
- Service level reports.
- Incident reports, including root cause analysis.
Why Choose ScienceSoft
- 32 years of IT experience.
- 14 years of experience in application support and help desk.
- 13 years of experience in ITIL-compliant ITSM.
- Microsoft Gold Partner, AWS Select Consulting Partner, IBM Business Partner.
- Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
-
Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
|
To what extent can you reflect our brand in support processes? We are flexible to adapt to your brand format and can embed your logo and tradename and corporate marks in:
|
|
Can you guarantee smooth support team integration? We train our staff to ensure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team. |
|
How can we check your support quality? We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look. |
Data Capture Application Support for a UK Software Company
ScienceSoft carried out multi-tier support (L1, L2, L3) for the Customer’s platform solution and customized it to the user needs.
L2, L3 Support of A Marketing Campaign Management Solution
ScienceSoft rendered L2 and L3 support for software under ongoing development to keep it stable and promptly introduce new system components.
IT Infrastructure Support for a Private Diversified Business
ScienceSoft provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.
Remote IT Support for a US Telecommunications Services Provider
We provided support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, urgent introduction of changes upon request.
White label help desk for MSP
We provide L1, L2 IT support to the end-customer on your behalf.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.
White label help desk for a product company
We provide L1, L2, L3 support (including on-site tech support) of your app, app family and all IT services your end-users consume.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.