White Label Help Desk: Competent Support with Short Integration Phase

White Label Help Desk - ScienceSoft

White label help desk is a type of IT support where incidents and user requests are resolved under a customer’s trademark. White label help desk services by ScienceSoft are distinguished by quick integration into your processes and a good understanding of entrusted apps and IT components to keep users satisfied and enhance your positioning as a reliable service provider or a product vendor.

Help Desk Routines Draw too Much Effort?
ScienceSoft’s professionals are ready to act on your behalf to reduce IT support loads and ensure smooth user experience.

Deliverables of Our White Label Help Desk

Branded guiding and training materials to reduce costs for IT support:
  • Knowledge base.
  • FAQs.
  • User manuals.
Handling user feedback:
  • Surveys.
  • UX assessments.
  • CSAT improvement plans.
Regular reporting:
  • Service level reports.
  • Incident reports, including root cause analysis.

Why Choose ScienceSoft

  • 31 years of IT experience.
  • 13 years of experience in application support and help desk.
  • 12 years of experience in ITIL-compliant ITSM.
  • Microsoft Gold Partner, AWS Select Consulting Partner, IBM Business Partner.

ScienceSoft Answers Common White Label Support Questions

To what extent can you reflect our brand in support processes?

We are flexible to adapt to your brand format and can embed your logo and tradename and corporate marks in:

  • Ticketing app.
  • Email signatures.
  • Ticket update notifications.
  • Email reports to all call-in users.
  • Customer satisfaction surveys.
  • L1 response scripts.

Can you guarantee smooth support team integration?

We train our staff to ensure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team.

How can we check your support quality?

We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look.

Our Selected Help Desk Projects

Choose Your Service Option

White label help desk for MSP

We provide L1, L2 IT support to the end-customer on your behalf.

  • Resolution or escalation of reported incidents.
  • Branded guiding and training materials for users.
  • CSAT management.
  • Regular reporting.

White label help desk for a product company

We provide L1, L2, L3 support (including on-site tech support) of your app, app family and all IT services your end-users consume.

  • Resolution or escalation of reported incidents.
  • Branded guiding and training materials for users.
  • CSAT management.
  • Regular reporting.

Start Benefiting from White Label Help Desk NOW!

  • 90+%
  • x2 – 3
    pace of acquiring new customers
  • +50–100%
    revenue from commercial apps
  • Plug Your Brand to Efficient Help Desk

    ScienceSoft’s team will complement your services or product with 13-year-rich help desk and application support practices to increase help desk efficiency and achieve high CSAT.