CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Enterprise Help Desk Software: Overview
CRM

Enterprise Help Desk Software: Overview

ScienceSoft overviews enterprise help desk software types (ticketing systems, IT service management), key features, and benefits for IT support teams.
How to Establish Effective Tier 2 Help Desk
CRM, Managed IT

How to Establish Effective Tier 2 Help Desk

ScienceSoft overviews tier 2 help desk support: specifics, typical tasks, agents’ qualifications, and the benefits of tier 2 help desk outsourcing.
Benefits of Tier 1 Help Desk for Employees and Clients
CRM

Benefits of Tier 1 Help Desk for Employees and Clients

Learn about the specifics of tier 1 help desk, the main issues resolved at this support level, and the benefits of outsourcing it.
Top 3 CRM for Real Estate Agents to Improve Their Productivity and Sales
CRM

Top 3 CRM for Real Estate Agents to Improve Their Productivity and Sales

Learn about real estate CRM software specifics and benefits and discover the top 3 CRM systems for real estate agents.
Automotive CRM: A Way to Earn More Loyal Customers for Car Dealers
CRM

Automotive CRM: A Way to Earn More Loyal Customers for Car Dealers

ScienceSoft lists top automotive CRM software for car dealers to automate customer acquisition and retention.
Top 5 Marketing Automation Tools to Increase Lead Conversion
CRM

Top 5 Marketing Automation Tools to Increase Lead Conversion

ScienceSoft overviews marketing automation software: top solutions, the tools’ key features e.g., email marketing, and limitations.
Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction
CRM

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.
Field Service Automation Software to Accelerate Field Service
CRM

Field Service Automation Software to Accelerate Field Service

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.
Reasons and Best Practices to Improve Interaction with Customers
CRM

Reasons and Best Practices to Improve Interaction with Customers

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.
Best Customer Service Software for Ecommerce
CRM

Best Customer Service Software for Ecommerce

ScienceSoft shares the best practices and presents top 4 platforms to improve ecommerce customer service.
Converting Ecommerce Customer Experience for Your Online Business in 5 Steps
CRM

Converting Ecommerce Customer Experience for Your Online Business in 5 Steps

ScienceSoft explains why ecommerce customer experience matters and shares 5 tactics to enhance an online shopping journey on your website.
5 B2B Marketing Software Tools to Consider in 2021
CRM

5 B2B Marketing Software Tools to Consider in 2021

ScienceSoft overviews top software for B2B marketing automation. Learn the tools’ key features, benefits, limitations. Compare the platforms’ prices.