CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Microsoft Dynamics 365: a Quick Tour of Features and Costs

Looking to implement a CRM solution? Explore the products Microsoft Dynamics 365 has to offer. We provide an overview of Dynamics 365 modules, their key features and costs.

Microsoft Dynamics 365: Online vs. On-Premise

What are the main pros and cons of online and on-premises Microsoft Dynamics CRM solutions? Learn which functions are available in each version and which solution you are likely to choose.

Top CRM Market Statistics that Show How to Leverage Your CRM Potential

We take a look at the CRM market statistics, consider the benefits of CRM usage and share insights that can help you maximize your sales process efficiency, reach your sales quota, and make your sales teams more productive with CRM.

An Ultimate Guide on Microsoft Dynamics 365 Certifications

Find out what Microsoft Dynamics 365 certifications for CRM and ERP products exist, and how having them helps both IT businesses and dedicated specialists.

Looking for Alternatives to Salesforce? Consider our List of Salesforce Competitors

Are there decent alternatives to Salesforce for your business? We analyze the most prominent Salesforce competitors to help you understand this.

Automating the sales process: An approach that works

To make the sales process consistent and convenient for both sales managers and reps, consider applying a comprehensive approach to its automation. The article shows the approach reflecting a specific business need and helping both groups of sales professionals.

CRM Testing: Detect Quality Issues and Improve Customer Relations

CRM testing can help you make your CRM popular with employees, handily manage prospects and customers, get accurate CRM analytics, and rule out data loss. Here’re the guidelines for organizing easy CRM testing.

Dynamics 365 vs Dynamics CRM: Time for an upgrade?

If you’re a Dynamics CRM user, this article will explain what new features and functions Dynamics 365 offers and how you can benefit from migration.

How Salesforce finds solutions to key email marketing challenges

We show how effective Salesforce Marketing Cloud is to handle three email marketing tasks – growing target audience, improving ROI and measuring the performance for ongoing improvement of the marketing strategy.

How AI-powered chatbots transform customer service management

With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.

COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft