CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Best CRM for Startups: Overview
CRM

Best CRM for Startups: Overview

Learn what CRM software functionality is essential for startups and which CRM platforms provide the necessary tools.
“Am I Spending Too Much?” – Discussing Customer Service Cost
CRM

“Am I Spending Too Much?” – Discussing Customer Service Cost

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.
Small Business Customer Service: Tips and Top Platforms
CRM

Small Business Customer Service: Tips and Top Platforms

ScienceSoft dwells on how to build effective small business customer service and what software suits the task best.
Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider
CRM

Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider

Find out what customer service processes an automated ticketing system can facilitate and what software is up for the task.
How to Raise the Efficiency of Customer Service with CRM
CRM

How to Raise the Efficiency of Customer Service with CRM

ScienceSoft explains how CRM software can drive your customer service success and improve support KPIs and presents 3 top CRM platforms.
How Marketing Automation Benefits Real Estate Agents
CRM

How Marketing Automation Benefits Real Estate Agents

Find out how real estate agents can use marketing automation to generate leads, reduce paperwork, and sell more property.
B2B Marketing Automation: The Key to Customer Growth
CRM

B2B Marketing Automation: The Key to Customer Growth

ScienceSoft overviews B2B marketing automation specifics and benefits, B2B processes that can be automated, and compares top marketing automation software.
How to Attract Customers and Boost Revenue through B2C Marketing Automation
CRM

How to Attract Customers and Boost Revenue through B2C Marketing Automation

Learn about marketing automation specifics and key B2C processes that can be automated and compare top marketing automation software solutions.
B2B CRM – Manage Customer Relationships to Win More Revenue
CRM

B2B CRM – Manage Customer Relationships to Win More Revenue

B2B CRM and how it helps to manage customer relationships with the examples of different CRM systems fully fit for the task.
5 Effective Tips to Boost Mobile App Customer Support
CRM

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.
Improve Your Customer Service: How a Bot Increases the Support Quality
CRM

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.
Building Your Custom CRM: How to Secure Best-Suited Software for Your Business
CRM

Building Your Custom CRM: How to Secure Best-Suited Software for Your Business

Learn how to build a custom CRM software solution to fully adhere to your business needs.