Welcome to our CRM blog!
We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.
Stay tuned and turn our expertise into your business benefits!
ScienceSoft’s help desk manager explains the difference between customer service and customer support.
Find out how to upgrade your customer support with best practices from leading SaaS businesses.
Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.
ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.
Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.
Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.
In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.
Learn key customer relationship management software features that can help your ecommerce business stand out.
ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.
Learn about Dynamics 365 Portals and how they can become an effective CRM extension.