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Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Call Center Optimization: Tips and Software to Consider
CRM

Call Center Optimization: Tips and Software to Consider

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.
By Andrew Repin
Overview of Call Center Software Prices and Key Features
CRM

Overview of Call Center Software Prices and Key Features

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.
By Andrew Repin
Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement
CRM

Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement

ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.
By Andrew Repin
Why Use All-in-One Marketing Software and What Top Platforms to Choose
CRM

Why Use All-in-One Marketing Software and What Top Platforms to Choose

ScienceSoft covers common features of all-in-one marketing software and shares top 3 all-in-one marketing platforms.
By Andrew Repin
3 Effective CRMs for Insurance Agents: Features and Limitations
CRM

3 Effective CRMs for Insurance Agents: Features and Limitations

See which insurance CRM software provides agents with the necessary tools to meet all insurance agency needs and learn pros and cons of the selected tools.
By Andrew Repin
The Best CRM Finance Solutions: Key Features and Limitations
CRM

The Best CRM Finance Solutions: Key Features and Limitations

Learn what features are important in CRM for financial advisors, and what are the best CRM finance solutions.
By Andrew Repin
4 Tips To Make CRM Migration Successful
CRM

4 Tips To Make CRM Migration Successful

Learn why CRM migration can benefit your business and how to carry it out smoothly.
By Andrew Repin
The Titans’ Battle: CRM On Premises vs. Cloud CRM. Who Wins?
CRM

The Titans’ Battle: CRM On Premises vs. Cloud CRM. Who Wins?

See how on-premises CRM software differs from cloud-based CRM platforms and what market-leading CRM vendors bet on.
By Andrew Repin
3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail
CRM

3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail

A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.
By Anastasiya Haiduk
Overview of CRM Customization Features and Benefits
CRM

Overview of CRM Customization Features and Benefits

Find out which CRM features you can customize and how CRM customization can improve business outcomes.
By Andrew Repin
Best CRM for Startups: Overview
CRM

Best CRM for Startups: Overview

Learn what CRM software functionality is essential for startups and which CRM platforms provide the necessary tools.
By Andrew Repin
“Am I Spending Too Much?” – Discussing Customer Service Cost
CRM

“Am I Spending Too Much?” – Discussing Customer Service Cost

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.
By Anastasiya Haiduk
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