With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.
We provide best practices to make CRM implementation speedy, efficient and within the budget.
Knowing WHY you need sales force automation, WHAT exactly to automate and HOW to benefit from this process are 3 keys for your sales effectiveness.
Manufacturers tend to concentrate on ways to improve production and leave customer relations out of sight. We explain why and how this careless tactic should be abandoned.
We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.
We give a quick overview of pros and cons of having a live chat or a chatbot to provide customer support.
We come up with the key distinctive features of complex sales that can be frustrating for sales teams if neglected and bring Salesforce into action to see if it can be effective there.
We not only give an insight into the limitations of Microsoft Dynamics 365/CRM for Outlook but also provide a worthy alternative to it by looking into the features of a smart email tracker, EmailScoop.
Banking CRM is the cornerstone of creating the ideal customer profile.
Need a Salesforce document management solution? To make a good start, take a look at our answers to top 10 questions: What, How, How much, and more.