IT Infrastructure Support Services

IT infrastructure support services aim at ensuring stability and high performance of your on-premises, cloud or hybrid IT environment. ScienceSoft offers IT infrastructure support services to keep your infrastructure highly available, reliable, and proactively improved.

Watch IT Pains Cured with IT Infrastructure Support

ISSUE

High costs of IT support management and staff.

How IT infrastructure support helps

FIXED

A self-managed team of IT professionals acting proactively and on the ITIL principles.

ISSUE

Low availability of apps and their frequent failures.

How IT infrastructure support helps

FIXED

App performance monitoring and upgrades for high performance and scalability.

ISSUE

Costly digital transformation initiatives with unpredictable outcomes.

How IT infrastructure support helps

FIXED

IT architecture prototyping, PoCs. Development shortcuts due to established CI/CD pipelines, DevOps practices and expertise in cloud techs.

ISSUE

Unsatisfied customers and unproductive employees.

How IT infrastructure support helps

FIXED

User surveys and CSAT improvements. User knowledge base maintenance for informative self-service.

Keep IT Environment Neatly Built Up and Stable!

ScienceSoft’s team will plug your IT infrastructure into our mature ITSM processes to ensure proactive issue resolution and structured change management.

Make My Infrastructure Reliable

IT Components We Support

Deliverables of Our IT Infrastructure Support

Documented IT infrastructure and operating procedures improvements:

SOPs for change, incident, risk management and reporting.
Network infrastructure blueprints.
Configuration management database.
Infrastructure improvement plans.

Guiding materials for users:

A knowledge portal.
FAQs.
Manuals.

User satisfaction and adoption improvements:

User satisfaction assessments with CSAT improvement agenda.

Compliance with industry standards:

Assessment of compliance with PCI DSS, HIPAA, etc.
Compliance line-up plans.

Regular and transparent reporting:

Service level reports.
Maintenance reports.
Health check reports.
Security assessment reports.
Incident reports with root cause analysis.

Why Choose ScienceSoft?

32 years in IT.
14-year experience in help desk and application support.
13 years of experience in ITIL-compliant IT service management.
Microsoft Partner with 8 Gold Competencies, AWS Select Consulting Partner, IBM Business Partner.
Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.

Technologies We Leverage

Ticketing systems

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Platforms

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Monitoring tools

Remote collaboration

Connection

Communication

DevOps

Clouds

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Highlights of ScienceSoft’s IT Infrastructure Support Services

Preliminary assessment of support feasibility

We assess the impact of our technical infrastructure support by comparing actual and expected TCOs. Should your IT infrastructure require improvements or significant changes, we devise a well-grounded Proof of Concept.

Focus on long-term IT support

Having mature ITSM processes and a wide pool of IT professionals on board, we ensure high service scalability and successfully manage long-term IT support projects.

Prominent IT Infrastructure Support Cases

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.

project details

Remote IT Support for a US Telecommunications Services Provider

We provided responsive support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, introduction of changes upon request.

project details