IT Infrastructure Support Services: Stable and Smoothly Evolving IT Environment
IT infrastructure support services aim at ensuring stability and high performance of your on-premises, cloud or hybrid IT environment.
ScienceSoft offers IT infrastructure support services to keep your infrastructure highly available, reliable, and proactively improved with IT infrastructure consulting, design, setup, monitoring, administration, optimization, help desk and cloud migration services.
Watch IT Pains Cured with IT Infrastructure Support
High costs of IT support management and staff.
A self-managed team of IT professionals acting proactively and on the ITIL principles.
Low availability of apps and their frequent failures.
App performance monitoring and upgrades for high performance and scalability.
Costly digital transformation initiatives with unpredictable outcomes.
IT architecture prototyping, PoCs. Development shortcuts due to established CI/CD pipelines, DevOps practices and expertise in cloud techs.
Unsatisfied customers and unproductive employees.
User surveys and CSAT improvements. User knowledge base maintenance for informative self-service.
IT Components We Support
Deliverables of Our IT Infrastructure Support
- SOPs for change, incident, risk management and reporting.
- Network infrastructure blueprints.
- Configuration management database.
- Infrastructure improvement plans.
- A knowledge portal.
- FAQs.
- Manuals.
- User satisfaction assessments with CSAT improvement agenda.
- Assessment of compliance with PCI DSS, HIPAA, etc.
- Compliance line-up plans.
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.
Why Choose ScienceSoft?
- 31 years in IT.
- 13-year experience in help desk and application support.
- 12 years of experience in ITIL-compliant IT service management.
- Microsoft Partner with 8 Gold Competencies, AWS Select Consulting Partner, IBM Business Partner.
Technologies We Leverage
Ticketing systems
Click on the system to learn about our capabilities in it.
Platforms
Click on the platform to learn about our capabilities in it.
Monitoring tools
Remote collaboration
DevOps
Clouds
Highlights of ScienceSoft’s IT Infrastructure Support Services
Preliminary assessment of support feasibility
We assess the impact of our technical infrastructure support by comparing actual and expected TCOs. Should your IT infrastructure require improvements or significant changes, we devise a well-grounded Proof of Concept.
Focus on long-term IT support
Having mature ITSM processes and a wide pool of IT professionals on board, we ensure high service scalability and successfully manage long-term IT support projects.
Prominent IT Infrastructure Support Cases
ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.
We provided responsive support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, introduction of changes upon request.
We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.
L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.
Choose Your Service Option
One-time IT infrastructure support
We perform:
- Prototyping, assessment, design of your cloud initiative.
- Cloud migration, optimization and improvement of your IT infrastructure.
See the related services for more details:
Continuous IT infrastructure support
We carry out managed, co-managed infrastructure support or fill your IT support resource gaps:
- Monitoring, administration and optimization of your IT infrastructure.
- L1-L3 IT support.
See the related services for more details: