IT Infrastructure Support Services

IT Infrastructure Support Services: Stable and Smoothly Evolving IT Environment - ScienceSoft

IT infrastructure support services aim at ensuring stability and high performance of your on-premises, cloud or hybrid IT environment. ScienceSoft offers IT infrastructure support services to keep your infrastructure highly available, reliable, and proactively improved.

Watch IT Pains Cured with IT Infrastructure Support

ISSUE

High costs of IT support management and staff.

FIXED

A self-managed team of IT professionals acting proactively and on the ITIL principles.

ISSUE

Low availability of apps and their frequent failures.

FIXED

App performance monitoring and upgrades for high performance and scalability.

ISSUE

Costly digital transformation initiatives with unpredictable outcomes.

FIXED

IT architecture prototyping, PoCs. Development shortcuts due to established CI/CD pipelines, DevOps practices and expertise in cloud techs.

ISSUE

Unsatisfied customers and unproductive employees.

FIXED

User surveys and CSAT improvements. User knowledge base maintenance for informative self-service.

Keep IT Environment Neatly Built Up and Stable!

ScienceSoft’s team will plug your IT infrastructure into our mature ITSM processes to ensure proactive issue resolution and structured change management.

Documented IT infrastructure and operating procedures improvements:

  • SOPs for change, incident, risk management and reporting.
  • Network infrastructure blueprints.
  • Configuration management database.
  • Infrastructure improvement plans.

Guiding materials for users:

  • A knowledge portal.
  • FAQs.
  • Manuals.

User satisfaction and adoption improvements:

  • User satisfaction assessments with CSAT improvement agenda.

Compliance with industry standards:

  • Assessment of compliance with PCI DSS, HIPAA, etc.
  • Compliance line-up plans.

Regular and transparent reporting:

  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis.

Why Choose ScienceSoft?

  • 32 years in IT.
  • 14-year experience in help desk and application support.
  • 13 years of experience in ITIL-compliant IT service management.
  • Microsoft Partner with 8 Gold Competencies, AWS Select Consulting Partner, IBM Business Partner.
  • Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
  • Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.

Technologies We Leverage

Ticketing systems

Click on the system to learn about our capabilities in it.

Platforms

Click on the platform to learn about our capabilities in it.

Monitoring tools

Zabbix
Nagios Core
Prometheus
Elastic Stack
Grafana
Datadog

Remote collaboration

Connection

VPN
RPD
TeamViewer

Communication

Skype
Zoom
GoToMeeting

DevOps

Docker
Kubernetes
Red Hat OpenShift
Apache Mesos
Nomad
Ansible
Puppet
Chef
Saltstack
HashiCorp Terraform
HashiCorp Packer
AWS Developer Tools
Azure DevOps
Google Developer Tools
GitLab CI/CD
Jenkins
TeamCity
Elasticsearch
Prometheus
Datadog

Clouds

Click on the technology to learn about our capabilities in it.

Preliminary assessment of support feasibility

We assess the impact of our technical infrastructure support by comparing actual and expected TCOs. Should your IT infrastructure require improvements or significant changes, we devise a well-grounded Proof of Concept.

Focus on long-term IT support

Having mature ITSM processes and a wide pool of IT professionals on board, we ensure high service scalability and successfully manage long-term IT support projects.

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.

Remote IT Support for a US Telecommunications Services Provider

Remote IT Support for a US Telecommunications Services Provider

We provided responsive support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, introduction of changes upon request.

IT Infrastructure Support for a Private Diversified Business

IT Infrastructure Support for a Private Diversified Business

We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.

L2, L3 Support of A Marketing Campaign Management Solution

L2, L3 Support of a Marketing Campaign Management Solution

L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.

One-time IT infrastructure support

We perform:

  • Prototyping, assessment, design of your cloud initiative.
  • Cloud migration, optimization and improvement of your IT infrastructure.

See the related services for more details:

Continuous IT infrastructure support

We carry out managed, co-managed infrastructure support or fill your IT support resource gaps:

  • Monitoring, administration and optimization of your IT infrastructure.
  • L1-L3 IT support.

See the related services for more details:

Entrust IT infrastructure Support to Experts!

  • -50%

    IT support costs

  • -37%

    cloud consumption costs

  • 99.96-99.99%

    app and service availability

  • +75%

    IT infrastructure team’s productivity

  • 96.6%

    User satisfaction score

  • Start Improving Your IT Infrastructure NOW!

    ScienceSoft’s professionals will keep your IT infrastructure reliable and highly efficient 24/7 to let you focus on the strategic decisions only.