IT Infrastructure Support Services
IT infrastructure support services aim at ensuring stability and high performance of your on-premises, cloud or hybrid IT environment. ScienceSoft offers IT infrastructure support services to keep your infrastructure highly available, reliable, and proactively improved.
Watch IT Pains Cured with IT Infrastructure Support
High costs of IT support management and staff.
A self-managed team of IT professionals acting proactively and on the ITIL principles.
Low availability of apps and their frequent failures.
App performance monitoring and upgrades for high performance and scalability.
Costly digital transformation initiatives with unpredictable outcomes.
IT architecture prototyping, PoCs. Development shortcuts due to established CI/CD pipelines, DevOps practices and expertise in cloud techs.
Unsatisfied customers and unproductive employees.
User surveys and CSAT improvements. User knowledge base maintenance for informative self-service.
Documented IT infrastructure and operating procedures improvements:
- SOPs for change, incident, risk management and reporting.
- Network infrastructure blueprints.
- Configuration management database.
- Infrastructure improvement plans.
Guiding materials for users:
- A knowledge portal.
User satisfaction and adoption improvements:
- User satisfaction assessments with CSAT improvement agenda.
Compliance with industry standards:
- Assessment of compliance with PCI DSS, HIPAA, etc.
- Compliance line-up plans.
Regular and transparent reporting:
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.
Why Choose ScienceSoft?
- 32 years in IT.
- 14-year experience in help desk and application support.
- 13 years of experience in ITIL-compliant IT service management.
- Microsoft Partner with 8 Gold Competencies, AWS Select Consulting Partner, IBM Business Partner.
- Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
- Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
Technologies We Leverage
Preliminary assessment of support feasibility
We assess the impact of our technical infrastructure support by comparing actual and expected TCOs. Should your IT infrastructure require improvements or significant changes, we devise a well-grounded Proof of Concept.
Focus on long-term IT support
Having mature ITSM processes and a wide pool of IT professionals on board, we ensure high service scalability and successfully manage long-term IT support projects.
Cloud Infrastructure Maintenance and Support for a European SaaS Provider
ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.
Remote IT Support for a US Telecommunications Services Provider
We provided responsive support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, introduction of changes upon request.
IT Infrastructure Support for a Private Diversified Business
We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.
L2, L3 Support of a Marketing Campaign Management Solution
L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.
One-time IT infrastructure support
Continuous IT infrastructure support
We carry out managed, co-managed infrastructure support or fill your IT support resource gaps:
- Monitoring, administration and optimization of your IT infrastructure.
- L1-L3 IT support.
See the related services for more details:
Entrust IT infrastructure Support to Experts!
IT support costs
cloud consumption costs
app and service availability
IT infrastructure team’s productivity
User satisfaction score