Managed Analytics and Data Analysis Services

Advanced data analysis service - ScienceSoft

 

ScienceSoft is a reliable outsourcing partner for companies that want to get insights from their data while skipping the technicalities. We take care of the data analytics infrastructure and apply advanced data analysis to provide our customers with regular and ad hoc reports, alerts, and predictions, as well as self-service analytics. As a result, the companies that make use of our managed analytics services can prioritize on accurate planning of their activities, ongoing business management, change management, and optimization of their business processes.

Why ScienceSoft?

  • During 30 years in data analytics, we have built up comprehensive competencies that cover traditional and big data, data management, business intelligence (including self-service BI and data visualization), advanced data analytics, and data science.
  • We partner with Microsoft, Amazon and Oracle. 2 of 7 Microsoft Gold competencies we hold acknowledge the expertise of our data analytics team – Data Analytics and Data Platform.
  • We have substantial domain expertise, our focal industries being manufacturing, retail and wholesale, professional services, healthcare, financial services, telecommunications.
  • In 2018, we were rated A+ by BBB, recognized as the top IT company by Clutch, as well as featured on The Silicon Review listing among 10 Fastest Growing Data Analytics Companies.

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Types of Managed Analytics Service We Offer

Complete outsourcing of data analytics

For those customers who have tons of raw data to derive insights from but don’t plan to invest into constructing a full-scale analytical solution and supporting it, we offer managed analytics services on a monthly subscription fee basis.

Check out what does the subscription fee cover

The subscription fee covers:

  • Data management activities, such as master data and metadata management, data quality assurance and data security.
  • Regular reports, including the ones powered with advanced analytics.
  • Access to self-service analytics.
  • The agreed number of ad hoc reports of the specified complexity.
  • Alerting of an agreed type, for instance, alerts requiring attention or urgent actions.
  • Regular tuning of machine learning models, if such models are used.

Extra activities and services are covered based on the time-and-materials (T&M) basis.

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Outsourcing a part of data analytics

To those customers who already have a centralized analytical solution but don’t have time or resources to upgrade it to satisfy the specific analytical needs of a particular department, we suggest outsourcing the uncovered part of their data analytics to us. In this case, in addition to the same service as with complete outsourcing, we ensure the integration of our data analytics infrastructure with the customer’s central data warehouse and closely collaborate with the customer’s support team.

MANAGED ANALYTICS Service delivery stages

1

Discovery

2

Transition

3

Service delivery

4

Continuous improvement

Free consultation

Our Approach to Data Analysis

Data we analyze

As a data analysis company, we analyze various types of internal and external data:

Traditional data

Traditional data

  • Financial data
  • Transaction data (e.g., sales, orders, payments, returns)
  • Customer, vendor, partner data
  • Asset data
  • Product data
  • Process data, and more

Big data

Big data

  • Customer data
  • Employee data
  • Behavioral data
  • Sensor data
  • Web data
  • Geospatial data

non-structured data

Non-structured data

  • Text
  • Images
  • Video

Analysis methods we apply

  • Data aggregation (traditional reporting, online analytical processing).
  • Forecasting (based on machine learning, including deep learning).
  • Clustering.
  • Classification, e.g., defining a transaction either as fraudulent or normal or the machinery condition either as pre-failure or functioning normally.
  • Optimization, e.g. inventory optimization.
  • Statistical hypothesis verification.

Our Approach to Collaboration

With the aim to minimize management efforts on the customer’s side and stay transparent, as well as satisfy business needs in analytics within budget and technical limitations, we establish friendly and result-oriented collaboration with the customer and, if required, with third-party vendors, such as the vendors supporting source systems, managed service providers, and managed security service providers.

For example, we assign an account manager to stay in touch with the customer’s contract manager or the manager of the entire outsourcing project to agree on the budget changes, adjust the SLA, if needed, review KPIs and analyze user satisfaction. If a problem is unsolvable on the current level, we escalate it appropriately.

Here’s a detailed collaboration matrix:

Our Approach to Collaboration

Our analysts stay in touch with the customer throughout the entire cooperation to adapt the service we deliver to the changing needs and requirements. We apply an agile approach so that analytics users could quickly check their ideas and make data-based decisions, as well as a proactive approach to foster data-driven decision making.

Transparent collaboration based on KPIs

The entire collaboration is based on KPIs that cover such important aspects of data analysis as quality, ad hoc analytics, user satisfaction and security. The KPI set may look as follows:

  • The availability of the service to business users.
  • Timeliness of the report updates.
  • Alert precision (alerting on significant events).
  • The number of ad hoc reports by complexity.
  • User satisfaction score for each user type – analytics consumers, explorers and analysts.
  • Vulnerability assessment results.

The status of these KPIs is reflected in monthly reports that we provide the customers with.

Never Mind the Technicalities, Get Insights

Share your analytical needs with us, and we’ll plan the service for you. Let’s start with a free consultation – our team of proficient analysts will be happy to answer the questions you may have.

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SELECTED PROJECTS
COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft