CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

How to Attract Customers and Boost Revenue through B2C Marketing Automation
CRM

How to Attract Customers and Boost Revenue through B2C Marketing Automation

Learn about marketing automation specifics and key B2C processes that can be automated and compare top marketing automation software solutions.
Manage Customer Relationships with B2B CRM to Win More Revenue
CRM

Manage Customer Relationships with B2B CRM to Win More Revenue

B2B CRM and how it helps to manage customer relationships with the examples of different CRM systems fully fit for the task.
5 Effective Tips to Boost Mobile App Customer Support
CRM

5 Effective Tips to Boost Mobile App Customer Support

ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.
Improve Your Customer Service: How a Bot Increases the Support Quality
CRM

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.
Building Your Custom CRM: How to Secure Best-Suited Software for Your Business
CRM

Building Your Custom CRM: How to Secure Best-Suited Software for Your Business

Learn how to build a custom CRM software solution to fully adhere to your business needs.
How AI Changes Customer Service
CRM

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.
5 Easy-to-Follow Tips to Improve Customer Support
CRM

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.
Reporting in Microsoft Dynamics 365 and Power BI: Which Option Should You Choose?
CRM

Reporting in Microsoft Dynamics 365 and Power BI: Which Option Should You Choose?

If you’re looking to make the most of your customer data, check our comparison of Dynamics 365 default reporting features and Power BI capabilities.
How to Improve Enterprise Customer Support
CRM

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.
Customer Service vs. Customer Support: How Are They Different
CRM

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.
3 Effective Customer Support Tips to Borrow from SaaS Companies
CRM

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.
Automated Customer Service: Main Features and Viable Solutions for Automation
CRM

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.