IT Service Management Blog

This blog is for CIOs and IT managers looking for practical insights into IT service management. Drawing on our hands-on ITSM expertise built since 2008, we cover ITIL, service operations, and ServiceNow, with a focus on real-world scenarios, clear explanations, and actionable guidance.

Boris Shiklo

Chief Technology Officer, ScienceSoft

IT Audit Services and Why You May Need Them

ITSM

IT Consulting

IT Audit Services and Why You May Need Them

IT audit scope & steps, key advantages, and why businesses need IT audit services. By ScienceSoft, in IT auditing since 2008.

Apr 18, 2023

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

Ending the Gossip around ServiceNow® Platform Pricing: Cost Factors, Price Examples and More

ServiceNow’s pricing model is quite complex. Take the time to learn what factors influence your ServiceNow license costs and check some ServiceNow implementation cost examples.

Oct 14, 2022

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.

Feb 21, 2020

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

4 Levels of Effective ServiceNow® Platform Implementation

ScienceSoft designed a 4-level ServiceNow implementation model to show the scope and the results of your ServiceNow implementation project.

May 31, 2019

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

ServiceNow® Platform Ticketing – Superfluous or Essential?

ServiceNow should be your ticketing system! See what benefits it can bring and find out whether it can be something your company will really enjoy.

Apr 5, 2019

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

ServiceNow® Asset Management Platform: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true and make a decision on whether Asset Management in ServiceNow is something your company wants.

Feb 25, 2019

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

May 16, 2018

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

The Real Difference between ServiceNow® Platform Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Jan 26, 2018

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

Is ServiceNow® Platform Reporting Good Enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be.

Jan 3, 2018