IT Service Management

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

Here you can find what ITSM processes are, what benefit they can bring, and what you need to do and not to do while introducing them into your company.

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines

Explore ServiceNow ticketing process with key characteristics of each stage and a brief overview of what else the platform can bring to the table.

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

Our ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.