IT Service Management Blog

This is the right place for CIOs and IT managers to find valuable IT service management articles with vivid real-life comparisons, lucid explanations, bright descriptions and even some Easter eggs. Our authors do their best at covering ITSM, ITIL and ServiceNow, so don’t hesitate to bookmark this page and stay put for more exciting content!

Deep Thickets of ServiceNow Implementation – Tamed

ScienceSoft designed a 4-level ServiceNow implementation model to help you harness the richness of ServiceNow’s offering and set your eyes on the functionality you need.

ServiceNow Ticketing – Superfluous or Essential?

If you’re unsure whether ServiceNow should be your ticketing system, see what benefits it can bring and find out whether it can be something your company will really enjoy.

ServiceNow Asset Management: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true.

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

ITSM processes. Good or Evil?

Here you can find what ITSM processes are, what benefit they can bring, and what you need to do and not to do while introducing them into your company.

The real difference between ServiceNow Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Is ServiceNow reporting good enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Is ServiceNow friends with ITIL change management? Let’s see

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

What Is the Point of ServiceNow Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

5 reasons why global corporations need a centralized ITSM system

Our ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.