IT Service Management

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

ITSM processes. Good or Evil?

Here you can find what ITSM processes are, what benefit they can bring, and what you need to do and not to do while introducing them into your company.

The real difference between ServiceNow Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Is ServiceNow reporting good enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Is ServiceNow friends with ITIL change management? Let’s see

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines

ServiceNow: ticketing and beyond

Explore ServiceNow ticketing process with key characteristics of each stage and a brief overview of what else the platform can bring to the table.

Incident management is not enough: why you need problem management and how to implement it in ServiceNow

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

5 reasons why global corporations need a centralized ITSM system

Our ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.