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This is the right place for CIOs and IT managers to find valuable IT service management articles with vivid real-life comparisons, lucid explanations, bright descriptions and even some Easter eggs. Our authors do their best at covering ITSM, ITIL and ServiceNow, so don’t hesitate to bookmark this page and stay put for more exciting content!

Ending the Gossip around ServiceNow Pricing: Cost Factors, Price Examples and More
IT Service Management, CIO Blog

Ending the Gossip around ServiceNow Pricing: Cost Factors, Price Examples and More

Although ServiceNow’s pricing model is incredibly complex, you still can take the time to learn what factors influence your license costs and check some price examples offered to companies worldwide.
By Vladimir Leinov
Deep Thickets of ServiceNow Implementation – Tamed
IT Service Management, CIO Blog

Deep Thickets of ServiceNow Implementation – Tamed

ScienceSoft designed a 4-level ServiceNow implementation model to help you harness the richness of ServiceNow’s offering and set your eyes on the functionality you need.
By Vladimir Leinov
ServiceNow Ticketing – Superfluous or Essential?
IT Service Management, CIO Blog

ServiceNow Ticketing – Superfluous or Essential?

If you’re unsure whether ServiceNow should be your ticketing system, see what benefits it can bring and find out whether it can be something your company will really enjoy.
By Pavel Rodin
ServiceNow Asset Management: What on Earth Is It and Why Ever Use It?
IT Service Management, CIO Blog

ServiceNow Asset Management: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true and make a decision on whether Asset Management in ServiceNow is something your company wants.
By Pavel Rodin
COBIT vs ITIL: a real-life example of what these two can do
IT Service Management, CIO Blog

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.
By Vladimir Leinov
What Processes Does ITSM Foster and What Do They Do? Clarification Is Below
IT Service Management

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.
By Vladimir Leinov
The real difference between ServiceNow Performance Analytics and Reporting
IT Service Management

The real difference between ServiceNow Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.
By Vladimir Leinov
Is ServiceNow reporting good enough?
IT Service Management

Is ServiceNow reporting good enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be
By Pavel Rodin
Is ServiceNow friends with ITIL change management? Let’s see
IT Service Management

Is ServiceNow friends with ITIL change management? Let’s see

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.
By Vladimir Leinov
What Is the Point of ServiceNow Problem Management?
IT Service Management

What Is the Point of ServiceNow Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.
By Pavel Rodin
5 reasons why global corporations need a centralized ITSM system
IT Service Management

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.
By Sergey Dureiko