IT Service Management Blog

This is the right place for CIOs and IT managers to find valuable IT service management articles with vivid real-life comparisons, lucid explanations, bright descriptions and even some Easter eggs. Our authors do their best at covering ITSM, ITIL and ServiceNow, so don’t hesitate to bookmark this page and stay put for more exciting content!

Ending the Gossip around ServiceNow Pricing: Cost Factors, Price Examples and More

Although ServiceNow’s pricing model is incredibly complex, you still can take the time to learn what factors influence your license costs and check some price examples offered to companies worldwide.

Deep Thickets of ServiceNow Implementation – Tamed

ScienceSoft designed a 4-level ServiceNow implementation model to help you harness the richness of ServiceNow’s offering and set your eyes on the functionality you need.

ServiceNow Ticketing – Superfluous or Essential?

If you’re unsure whether ServiceNow should be your ticketing system, see what benefits it can bring and find out whether it can be something your company will really enjoy.

ServiceNow Asset Management: What on Earth Is It and Why Ever Use It?

People often see ServiceNow Asset Management only as a supporting process that doesn’t make much sense on its own. Let’s see why that’s not entirely true and make a decision on whether Asset Management in ServiceNow is something your company wants.

COBIT vs ITIL: a real-life example of what these two can do

COBIT vs ITIL: here, you won’t only find the ‘academic’ differences between them. As a huge bonus, you will see a real-life example of how these two can help a company solve its IT problems.

What Processes Does ITSM Foster and What Do They Do? Clarification Is Below

If you think of adopting IT Service Management, it makes sense to see what processes it actually presupposes and what benefits it can bring to your organization.

The real difference between ServiceNow Performance Analytics and Reporting

Discover the real difference between ServiceNow Performance Analytics and ServiceNow Reporting in terms of their approaches, processes, interfaces and target users.

Is ServiceNow reporting good enough?

Explore key ServiceNow reporting capabilities: what it can do out-of-the-box and after customization. Learn what the downside of ServiceNow reporting can be

Is ServiceNow friends with ITIL change management? Let’s see

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

What Is the Point of ServiceNow Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft