Blog / IT Service Management

ServiceNow: ticketing and beyond

Explore ServiceNow ticketing process with key characteristics of each stage and a brief overview of what else the platform can bring to the table.

Incident management is not enough: why you need problem management and how to implement it in ServiceNow

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

5 reasons why global corporations need a centralized ITSM system

Our ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.