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CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Field Service Automation Software to Accelerate Field Service
CRM

Field Service Automation Software to Accelerate Field Service

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.
By Veranika Kavaliova
Reasons and Best Practices to Improve Interaction with Customers
CRM

Reasons and Best Practices to Improve Interaction with Customers

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.
By Andrew Repin
Best Customer Service Software for Ecommerce
CRM

Best Customer Service Software for Ecommerce

ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.
By Veranika Kavaliova
Converting Ecommerce Customer Experience for Your Online Business in 5 Steps
CRM

Converting Ecommerce Customer Experience for Your Online Business in 5 Steps

ScienceSoft explains why ecommerce customer experience matters and shares 5 tactics to enhance an online shopping journey on your website.
By Tanya Yablonskaya
5 B2B Marketing Software Tools to Consider in 2024
CRM

5 B2B Marketing Software Tools to Consider in 2024

ScienceSoft overviews top software for B2B marketing automation. Learn the tools’ key features, benefits, limitations. Compare the platforms’ prices.
By Andrew Repin
Campaign Management Tools: Software to Improve Your Marketing Results
CRM

Campaign Management Tools: Software to Improve Your Marketing Results

Learn how campaign management software helps with planning, tracking and analyzing marketing campaigns and discover the top 5 tools for marketing campaign management.
By Andrew Repin
Top 5 Telemarketing Software to Increase Lead Generation and Conversion
CRM

Top 5 Telemarketing Software to Increase Lead Generation and Conversion

ScienceSoft overviews top telemarketing software for effective outbound calling and cold calling campaigns and its key features, such as auto dialers.
By Andrew Repin
Call Center Optimization: Tips and Software to Consider
CRM

Call Center Optimization: Tips and Software to Consider

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.
By Andrew Repin
Overview of Call Center Software Prices and Key Features
CRM

Overview of Call Center Software Prices and Key Features

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.
By Andrew Repin
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