Managed IT Blog

Developing Multi-Tier IT Support of Real Value for Employees and Clients

We show how to establish and manage help desk tiers in multi-tier IT support model to ensure that software questions and problems of your employees and clients are addressed quickly and effectively at every IT support level.

Customer’s Guide on Remote Infrastructure Management Services

Weigh up the pros and cons of remote infrastructure management services and choose a relevant vendor with ScienceSoft’s article.

Crafting a Win-Win IT Managed Services Agreement

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

Making a Choice: Staff Augmentation vs Managed IT Services

ScienceSoft’s managed IT services experts are helping your company to understand the benefits and drawbacks of the two common outsourcing models.