Managed IT Blog

ScienceSoft overviews tier 2 help desk support: specifics, typical tasks, agents’ qualifications, and the benefits of tier 2 help desk outsourcing.

Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.

Meta: Learn about a cloud-native infrastructure and how to utilize its peculiarities to reap the maximum value while migrating to the cloud.

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

Learn how to tune the performance of your AWS infrastructure and cloud apps with efficient monitoring: what should be monitored, how to apply monitoring rules, recommended monitoring tools.

Learn about AWS security issues and how to address them: how to solve access control issues with proper identity and access management, how to eliminate improper configuration issues with penetration testing, and more.

Learn how to avoid AWS monitoring issues by applying best practices such as automating tasks, creating cloud monitoring policies, and resolving issues in a timely manner.

We show how to establish and manage help desk tiers in multi-tier IT support model to ensure that software questions and problems of your employees and clients are addressed quickly and effectively at every IT support level.

Weigh up the pros and cons of remote infrastructure management services and choose a relevant vendor with ScienceSoft’s article.

Puzzling out the complexities of a managed services agreement: core components and potential problem areas.

ScienceSoft’s managed IT services experts are helping your company to understand the benefits and drawbacks of the two common outsourcing models.