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CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Andrew Repin

Business Analyst and CRM Expert

Overview of CRM Customization Features and Benefits

CRM

Overview of CRM Customization Features and Benefits

Find out which CRM features you can customize and how CRM customization can improve business outcomes.

Andrew Repin

Business Analyst and CRM Expert

Best CRM for Startups: Overview

CRM

Startups

Best CRM for Startups: Overview

Learn what CRM software functionality is essential for startups and which CRM platforms provide the necessary tools.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

How to Raise the Efficiency of Customer Service with CRM

CRM

How to Raise the Efficiency of Customer Service with CRM

ScienceSoft explains how CRM software can drive your customer service success and improve support KPIs and presents 3 top CRM platforms.

Andrew Repin

Business Analyst and CRM Expert

Manage Customer Relationships with B2B CRM to Win More Revenue

CRM

Manage Customer Relationships with B2B CRM to Win More Revenue

B2B CRM and how it helps to manage customer relationships with the examples of different CRM systems fully fit for the task.

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

Building Your Custom CRM: How to Secure Best-Suited Software for Your Business

CRM

Building Your Custom CRM: How to Secure Best-Suited Software for Your Business

Learn how to build a custom CRM software solution to fully adhere to your business needs.

Denis Zhinko

Denis Zhinko

IT Architect and CRM Expert

Why You Need CRM Client Portal to Enhance Your Customer Service

CRM

Customer Service

Web Portals

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

Microsoft Dynamics 365 Integration: an Unmatched Advantage for Your Sales Team

CRM

Dynamics 365

Microsoft Dynamics 365 Integration: an Unmatched Advantage for Your Sales Team

The article dwells on integration options of Microsoft Dynamics 365, which software solutions should be connected to CRM and what benefits it may bring.

Denis Zhinko

Denis Zhinko

IT Architect and CRM Expert

3 Options for Marketing Automation with CRM – Choose Yours

CRM

Marketing Automation

3 Options for Marketing Automation with CRM – Choose Yours

Learn about the benefits of various options of marketing automation with CRM to pick a solution that supports your marketing efforts best.

Denis Zhinko

Denis Zhinko

IT Architect and CRM Expert

Email Marketing with CRM: Top 4 Software Solutions and Benefits They Bring

CRM

Marketing Automation

Email Marketing with CRM: Top 4 Software Solutions and Benefits They Bring

Explore the essence of email marketing in CRM, its advantages, and software solutions used to manage email marketing campaigns.