Customer Service Blog

Welcome to our Customer Service Software blog!

You’ll find practical guidance on customer service solutions for different industries, leading platforms, AI-driven support, and actionable tips for startups and growing teams. With 12 years of experience in customer service automation and 17 years in CRM consulting and solution implementation, we share insights grounded in real delivery work.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Tips to Improve Customer Service in Schools and Higher Education Institutions

Learn about the essence of customer service for higher education and schools and customer service skills to increase student enrollment and retention.

Mar 22, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Field Service Automation Software to Accelerate Field Service

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.

Jan 6, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Ecommerce

Best Customer Service Software for Ecommerce

ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.

Dec 29, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Reasons and Best Practices to Improve Interaction with Customers

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.

Dec 29, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Healthcare IT

Customer Service

Customer Service in Healthcare: Best Practices and Software to Consider

ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.

Nov 27, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Call Center Optimization: Tips and Software to Consider

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.

Nov 23, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Overview of Call Center Software Prices and Key Features

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.

Nov 19, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement

ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.

Nov 18, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail

A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.

Sep 21, 2020