Customer Service Blog
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
Tips to Improve Customer Service in Schools and Higher Education Institutions
Learn about the essence of customer service for higher education and schools and customer service skills to increase student enrollment and retention.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Customer Service
Field Service Automation Software to Accelerate Field Service
ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Customer Service
Ecommerce
Best Customer Service Software for Ecommerce
ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.
Andrew Repin
Lead Business Analyst and CRM Consultant, ScienceSoft
Customer Service
Reasons and Best Practices to Improve Interaction with Customers
Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Healthcare IT
Customer Service
Customer Service in Healthcare: Best Practices and Software to Consider
ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.
Andrew Repin
Lead Business Analyst and CRM Consultant, ScienceSoft
Customer Service
Call Center Optimization: Tips and Software to Consider
ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.
Andrew Repin
Lead Business Analyst and CRM Consultant, ScienceSoft
Customer Service
Overview of Call Center Software Prices and Key Features
ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.
Andrew Repin
Lead Business Analyst and CRM Consultant, ScienceSoft
Customer Service
Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement
ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail
A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.