IT (Information Technology) Blog - ScienceSoft

Serge Pukhaev

Project Manager, IoT Expert, ScienceSoft

Fleet Fuel Management Software: an Overview of Features and Deployment Costs

Fleet Management

Transportation & Logistics IT

Fleet Fuel Management Software: an Overview of Features and Deployment Costs

Learn features worth to be implemented in a fleet fuel management system and explore fleet management software from the perspective of its implementation costs.

Jun 29, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

How Customer Service Desk Drives Your Customer Service Success

ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.

Jun 26, 2020

Sergey Golubenko

Principal Architect, Productivity Solutions Expert, ScienceSoft

The Essence of Digital Workplace and Its Major Benefits

HR

Remote Work

The Essence of Digital Workplace and Its Major Benefits

See the essence of the digital workplace revealed. Explore recommended components for an effective digital workplace and benefits it may bring to your business.

Jun 26, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.

Jun 26, 2020

Denis Zhinko

IT Architect and CRM Expert

CRM

Customer Service

Web Portals

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.

Jun 25, 2020

Tanya Yablonskaya

Ecommerce Industry Analyst, ScienceSoft

Ecommerce

Design

Is Custom Ecommerce Web Design Worth Investing In? Check It Out and Know the Alternatives

Learn the pros and cons of 3 website design options: custom ecommerce design, website templates, and a headless solution. Choose which one suits your business best!

Jun 25, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

Jun 25, 2020

Nick Kurayev

CEO, ScienceSoft

Software Development

Time and Material vs. Fixed Price: What Works for Your Project?

Compare payment models for an outsourced development project: benefits, challenges, and use cases of time and material vs. fixed price.

Jun 25, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

3 Effective Customer Service Techniques Your Agents Should Try

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.

Jun 23, 2020