IT (Information Technology) Blog - ScienceSoft

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

3 Tech-Backed Tips for Delivering Excellent Customer Service in Retail

A list of tips that can help you improve customer service in your retail org + a description of software features that will get you there.

Sep 21, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

“Am I Spending Too Much?” – Discussing Customer Service Cost

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.

Sep 18, 2020

Andrew Repin

Business Analyst and CRM Expert

CRM

Startups

Best CRM for Startups: Overview

Learn what CRM software functionality is essential for startups and which CRM platforms provide the necessary tools.

Sep 18, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Small Business Customer Service: Tips and Top Platforms

ScienceSoft dwells on how to build effective small business customer service and what software suits the task best.

Sep 14, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Application Support Model: Key Decisions to Make

Managed IT

Enterprises

Application Support Model: Key Decisions to Make

An overview of key decisions to establish efficient support models for both enterprise and customer-facing applications.

Aug 28, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider

Find out what customer service processes an automated ticketing system can facilitate and what software is up for the task.

Aug 28, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

CRM

How to Raise the Efficiency of Customer Service with CRM

ScienceSoft explains how CRM software can drive your customer service success and improve support KPIs and presents 3 top CRM platforms.

Aug 26, 2020

Tanya Yablonskaya

Ecommerce Industry Analyst, ScienceSoft

Medical Website Design – Best Practices for Different E-Medicine Types

Ecommerce

Healthcare IT

Design

Medical Website Design – Best Practices for Different E-Medicine Types

We share experience in healthcare website design to help you improve the web presence of your medical business.

Aug 25, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Infrastructure Management

How to Design a Network Operations Center in a Winning Way

ScienceSoft explains the purpose of a network operations center and describes a multi-tier approach to NOC design.

Aug 25, 2020