IT (Information Technology) Blog - ScienceSoft

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Healthcare IT

Customer Service

Customer Service in Healthcare: Best Practices and Software to Consider

ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.

Nov 27, 2020

Andrew Repin

Business Analyst and CRM Expert

Marketing Automation

Top 5 Telemarketing Software to Increase Lead Generation and Conversion

ScienceSoft overviews top telemarketing software for effective outbound calling and cold calling campaigns and its key features, such as auto dialers.

Nov 24, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Call Center Optimization: Tips and Software to Consider

ScienceSoft shares best practices of call center workflows and workforce performance and overviews top 3 software for call center or contact center optimization.

Nov 23, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Overview of Call Center Software Prices and Key Features

ScienceSoft’s customer service expert provides a comparison of cloud-hosted call center software in terms of features, limitations, and pricing.

Nov 19, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Top 5 Call Center Automation Platforms to Improve Customer Satisfaction and Increase Agent Engagement

ScienceSoft explains the value of having an automated call center in your company and shares the top 5 contact center automation software.

Nov 18, 2020

Andrew Repin

Business Analyst and CRM Expert

Marketing Automation

Why Use All-in-One Marketing Software and What Top Platforms to Choose

ScienceSoft covers common features of all-in-one marketing software and shares top 3 all-in-one marketing platforms.

Oct 28, 2020

Andrew Repin

Business Analyst and CRM Expert

3 Effective CRMs for Insurance Agents: Features and Limitations

Insurance IT

Finance IT

CRM

3 Effective CRMs for Insurance Agents: Features and Limitations

See which insurance CRM software provides agents with the necessary tools to meet all insurance agency needs and learn pros and cons of the selected tools.

Oct 27, 2020

Natallia Babrovich

Financial and Banking IT Consultant and Lead Business Analyst, ScienceSoft

Banking IT

CRM

Finance IT

How banks can increase customer retention with appealing loyalty programs

To create top-notch loyalty programs that increase customer retention, banks should make the right use of the latest technology.

Oct 23, 2020

Andrew Repin

Business Analyst and CRM Expert

CRM

4 Tips To Make CRM Migration Successful

Learn why CRM migration can benefit your business and how to carry it out smoothly.

Oct 16, 2020