IT Service Management Blog

This is the right place for CIOs and IT managers to find valuable IT service management articles with vivid real-life comparisons, lucid explanations, bright descriptions and even some Easter eggs. Our authors do their best at covering ITSM, ITIL and ServiceNow, so don’t hesitate to bookmark this page and stay put for more exciting content!

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

Dec 29, 2017

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

What Is the Point of ServiceNow® Platform Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

Aug 8, 2017

Sergey Dureiko

ITSM

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.

Jan 24, 2017