IT Service Management Blog

This blog is for CIOs and IT managers looking for practical insights into IT service management. Drawing on our hands-on ITSM expertise built since 2008, we cover ITIL, service operations, and ServiceNow, with a focus on real-world scenarios, clear explanations, and actionable guidance.

Vladimir Leinov

Project Manager, ScienceSoft

ITSM

Is ServiceNow® Platform Friends with ITIL Change Management? Let’s See

Here you’ll find how ServiceNow regards key ITIL change management features and whether it has the possibility to offer something better than blindly following ITIL guidelines.

Dec 29, 2017

Pavel Rodin

ITSM and ServiceNow Consultant and Team Lead, ScienceSoft

ITSM

What Is the Point of ServiceNow® Platform Problem Management?

We share the benefits that problem management brings, as well as look at its challenges and the ways to solve them.

Aug 8, 2017

Sergey Dureiko

ITSM

5 reasons why global corporations need a centralized ITSM system

ScienceSoft’s ITSM consultant explains how a centralized ITSM solution can help multinationals to advance management of regional IT support centers.

Jan 24, 2017