Customer Service Blog by ScienceSoft

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

“Am I Spending Too Much?” – Discussing Customer Service Cost

The ins and outs of customer service cost: stats, methods to evaluate cost-efficiency of customer service and tech-based ways to bring costs down.

Sep 18, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Small Business Customer Service: Tips and Top Platforms

ScienceSoft dwells on how to build effective small business customer service and what software suits the task best.

Sep 14, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Why Opt for Ticketing Automation and What Top Ticketing Systems to Consider

Find out what customer service processes an automated ticketing system can facilitate and what software is up for the task.

Aug 28, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.

Jul 27, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.

Jul 21, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Customer Service

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.

Jun 30, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.

Jun 26, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

How Customer Service Desk Drives Your Customer Service Success

ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.

Jun 26, 2020

Denis Zhinko

IT Architect and CRM Expert

CRM

Customer Service

Web Portals

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.

Jun 25, 2020