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Network Management Services

We Make Your Networks Stable and Safe

In ITSM since 2008, ScienceSoft is ready to ensure high performance, security, and uninterrupted availability of your IT network, reduce network management expenses, and increase user satisfaction.

Network Management Services - ScienceSoft
Network Management Services - ScienceSoft

Managed network services allow organizations to reduce network downtime up to 10 times and enhance infrastructure security by outsourcing network monitoring, management, and support to a professional third-party vendor.

Applying 15 years of experience in IT service management, ScienceSoft’s teams will identify and resolve your network issues, smoothly introduce any necessary improvements, and ultimately increase user satisfaction by 20–40%.

Network Components We Handle

ScienceSoft’s network support engineers can confidently handle any network or IT infrastructure element.

Network elements

  • LANs, WANs and VPNs.
  • IoT networks.
  • Servers.
  • Wireless access points.
  • Switches.
  • Routers.
  • Workstations.
  • Network security components (firewalls, SIEM, IPS/IDS, web filtering/SWG, DDoS protection solutions, email security systems, antivirus, end-point protection systems).

Software and IT infrastructure

  • Databases.
  • Applications.
  • Cloud services.
  • Websites and portals.
  • Operating systems.
  • Virtualization environments.
  • Desktops, laptops, mobile devices.

Why Rely on ScienceSoft for Managed Network Services

  • 34 years in IT services and 20 years in cybersecurity.
  • 15 years in ITIL-based IT service management.
  • 700+ highly-qualified professionals on board.
  • Partnerships with Microsoft, AWS, ServiceNow, Oracle, Salesforce.
  • A robust security management system backed with ISO 27001 certification to ensure the safety of the data entrusted to us.
  • ISO 9001-certified quality management system based on mature and transparent processes, skilled professionals, and quality-oriented company culture.
  • Included in the Global Outsourcing List by IAOP for two consecutive years (2022–2023).

 

Our Customers Say

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Service Elements We Cover

Network design and setup

ScienceSoft's network engineers will:

  • Analyze your network and network management processes.
  • Design a network management process from scratch or redesign the existing one to make it more efficient and reliable.
  • Help create event and error management action plans and outline the reporting procedures.
  • Establish issue resolution and escalation processes.
  • Configure and establish network monitoring and security tools.
  • Work out the optimal team composition and collaboration scheme with in-house and outsourced IT teams.

Network support and improvement

Our professional support teams are ready to:

  • Manage your network components (configurations, software licenses, patches, etc.)
  • Monitor network performance (bandwidth utilization, latency, response time, etc.), detecting and diagnosing issues on a 24/7 basis.
  • Alert the responsible teams or resolve the found problems autonomously (depending on the chosen cooperation model).
  • Improve the network management processes to meet your evolving business needs.

Network protection

In cybersecurity services since 2003, ScienceSoft can ensure full security of your network elements. In particular, we:

  • Design and establish network security processes.
  • Monitor for all types of threats, including advanced persistent threats, on a 24/7 basis.
  • Run regular network vulnerability scanning and penetration testing.
  • Perform controlled simulation of attacks.
  • Troubleshoot network security issues and analyze the root causes.

Looking for a specific service combination?

We will tailor our network management offering to your requirements and involve experts from any required field (IT consulting, development, security, support, and more) to make sure your needs are fully met.

Contact the team

Stay in Control of Outsourced Network Management Operations

To provide complete service transparency, ScienceSoft’s teams continuously track all our operations and thoroughly document any network maintenance activities. Depending on the service scope, you can expect from us:

  • Network redesign plans.
  • Network configuration diagrams.
  • Process documents.
  • Network improvement and issue remediation recommendations.
  • Vulnerability assessment and pentesting reports.
  • Incident reports with root cause analysis.
  • Regular reports on network performance, security, and functional issues based on the predefined set of KPIs. The KPIs depend on a particular customer's priorities and are established in the SLA.

Check a possible set of KPIs

A possible set of KPIs:

  • System and service availability
  • Incident response time
  • Incidents diagnosis/resolution time
  • Incidents detected
  • Incidents resolved
  • Incidents escalated
  • User satisfaction score

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Explore Our Featured Network and IT Infrastructure Management Projects

IT Infrastructure Support for a Private Diversified Business

IT Infrastructure Support for a Private Diversified Business

ScienceSoft's ICT engineers provide continuous L2–L3 support for 28 IT infrastructure elements of a diversified organization. We ensure flawless infrastructure functioning with no network outages, breakdowns, or security breaches.

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

Cloud Infrastructure Maintenance and Support for a European SaaS Provider

A European SaaS provider entrusted ScienceSoft with monitoring and support of 300 servers. ScienceSoft maintains and improves system uptime and security by regularly optimizing the internal services, database systems, antivirus protection, monitoring systems, and the local network.

Support and Optimization of an Azure-Based Infrastructure of Educational Apps

Support and Optimization of an Azure-Based Infrastructure of Educational Apps

On an 8/5 basis, ScienceSoft's team monitored application databases and cloud services, performed Azure health checks to identify cloud consumption problems, and eliminated app performance issues. We also helped decrease Azure cloud costs by 25% and improve user satisfaction.

Network Vulnerability Assessment for a US Mobile Services Provider

Network Vulnerability Assessment for a US Mobile Services Provider

The vulnerability assessment of internal subnetworks and wireless service set identifiers revealed 300+ security issues of different severity levels, including critical ones. After fixing the identified vulnerabilities, the Customer was ready for PCI DSS validation.

Network Penetration Testing for a US Insurance Service Provider

Network Penetration Testing for a US Insurance Service Provider

Network penetration testing by ScienceSoft revealed several critical vulnerabilities. To ensure network protection, ScienceSoft recommended changing the servers' configuration, using updated encryption protocols, and disabling directory listing.

Flexible Pricing Options Aligned with the Service Scope

Fixed one-time payment

Best for: a clearly defined set of activities, e.g., network infrastructure design and setup, security assessment.

Fixed monthly fee

Best for: continuous network monitoring, support, and issue resolution with a defined scope of activities that is unlikely to change.

Per ticket pricing

Best for: extra tickets beyond the service scope covered by the fixed monthly fee.

Time & Material

Best for: L3 network support, the cases where the service scope can change.

What You Gain with Network Management by ScienceSoft

  • 50–200%

    quicker issue detection

  • 20–40%

    increased user satisfaction

  • 5–10x

    decreased network downtime

  • 3–5x

    fewer incidents reported by users

Entrust Your Network Management to Experts

No downtimes. No breaches. No unnecessary risks — our certified professionals are here to make it happen.