Salesforce Blog

Hello and welcome to our Salesforce blog!

We are keen to bring our knowledge and practical expertise of Salesforce to you. A provider of CRM services for 15 years, ScienceSoft knows the needs and challenges of businesses in the field of customer relationship management.

Preparing the content, we focus on business owners, sales and marketing leaders as well as IT managers, and outline business problems that can be solved with Salesforce’s key functionality. With every Salesforce article, you will dive deeper in the potential of this smart CRM platform and learn to employ it for business benefits.

Bookmark this page and don’t miss the updates!

How Salesforce Workflow Automation May Save 1 Hour a Day

How Salesforce Workflow Automation May Save 1 Hour a Day

We consider workflow automation in Salesforce as a way to enforce business rules and show how it can facilitate daily routine and save sales and service staff’s time.

By Denis Zhinko

How Salesforce finds solutions to key email marketing challenges

Salesforce, CRM

How Salesforce finds solutions to key email marketing challenges

We show how effective Salesforce Marketing Cloud is to handle three email marketing tasks – growing target audience, improving ROI and measuring the performance for ongoing improvement of the marketing strategy.

By Denis Zhinko

How Salesforce change management may reduce change pain

How Salesforce change management may reduce change pain

A good Salesforce change management plan helps to avoid unwelcomed consequences a change process can possibly entail.

By Denis Zhinko

Clear the fog: See how Salesforce Case Management upgrades customer service

Salesforce, CIO Blog

Clear the fog: See how Salesforce Case Management upgrades customer service

They say, Salesforce Case Management can solve problems that customer service managers face every day. But can it really? Learn that inside and see if you can find Star Wars references while at it.

By Denis Zhinko

Customer service management dressed in Salesforce: Looking good

Salesforce, CIO Blog

Customer service management dressed in Salesforce: Looking good

To manage customer service better, try on the right process with the right software. And what we mean by ‘right’ you can find by following the link.

By Denis Zhinko

3 Enterprise-Class Salesforce Project Examples

3 Enterprise-Class Salesforce Project Examples

Consider our project examples to see the benefits that successful Salesforce implementation brings to enterprises of different domains.

By Denis Zhinko

How to win more deals in complex sales with Salesforce

CRM, Salesforce

How to win more deals in complex sales with Salesforce

We come up with the key distinctive features of complex sales that can be frustrating for sales teams if neglected and bring Salesforce into action to see if it can be effective there.

By Denis Zhinko

Salesforce downtime: what to expect and how to prepare

Salesforce downtime: what to expect and how to prepare

Let’s delve into the subject and see what steps you can take in order to survive Salesforce downtime with minimum losses.

By Denis Zhinko

Salesforce adoption problems and how to solve them

Salesforce adoption problems and how to solve them

Poor user adoption can bring all efforts for the successful Salesforce rollout to nothing. However, this problem is not unsolvable in case of implementing a solid adoption strategy.

By Denis Zhinko