Dynamics 365 Blog

Welcome to our Dynamics 365 blog for business and IT leaders!

We’ve been working with Dynamics 365 since its launch in 2016, and our experience with Microsoft Dynamics CRM goes back to 2008. Here, we share practical insights on how to design, implement, and evolve Dynamics 365 solutions that support real business processes. Our articles focus on real-world challenges — customization, integration, scalability, and user adoption — based on hands-on project experience. If Dynamics 365 is part of your digital roadmap, bookmark this page to make informed, practical decisions.

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

Dynamics 365

Dynamics 365 Reporting: Put Your CRM Data to Good Use

If you’re looking to build comprehensive reports for your Dynamics 365 CRM, find out about advanced reporting options from our article.

Apr 16, 2020

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

CRM

Dynamics 365

Microsoft Dynamics 365: a Quick Tour of Features and Costs

Looking to implement a CRM solution? Explore the products Microsoft Dynamics 365 has to offer. We provide an overview of Dynamics 365 modules, their key features and costs.

Feb 11, 2020

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

CRM

Dynamics 365

Microsoft Dynamics 365: Online vs. On-Premises

What are the main pros and cons of online and on-premises Microsoft Dynamics CRM solutions? Learn which functions are available in each version and which solution you are likely to choose.

Feb 11, 2020

Denis Zhinko

IT Architect and CRM Expert

CRM

Dynamics 365

Microsoft Dynamics 365/CRM for Outlook: Limitations and Alternatives

We not only give an insight into the limitations of Microsoft Dynamics 365/CRM for Outlook but also provide a worthy alternatives to it.

Dec 25, 2019

Oleg Khmelkov

Principal Architect, ERP & CRM Expert, ScienceSoft

CRM

Dynamics 365

An Ultimate Guide to Microsoft Dynamics 365 Certifications

Find out what Microsoft Dynamics 365 certifications for CRM and ERP products exist, and how having them helps both IT businesses and dedicated specialists.

Oct 10, 2019

James McDonagh

CRM

Dynamics 365

Dynamics 365 vs Dynamics CRM: Time for an upgrade?

If you’re a Dynamics CRM user, this article will explain what new features and functions Dynamics 365 offers and how you can benefit from migration.

Jan 14, 2019

Darya Yermashkevich

CRM

Salesforce

Dynamics 365

Microsoft Dynamics 365 vs. Salesforce – Which one is best for lead nurturing?

Check out a feature-by-feature comparison between Salesforce and Microsoft Dynamics 365 in terms of automating lead nurturing processes.

Sep 19, 2017

Denis Zhinko

IT Architect and CRM Expert

CRM

Dynamics 365

Dynamics 365 & LinkedIn Sales Navigator: What the duo can bring for sales departments

Following up on Microsoft Business Forward conference, our MS Dynamics consultants advise on the potential of the announced Microsoft Relationship Sales solution.

Jun 7, 2017