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Blog
Denis Zhinko
IT Architect and CRM Expert
Salesforce
Clear the fog: See how Salesforce Case Management upgrades customer service
They say, Salesforce Case Management can solve problems that customer service managers face every day. But can it really? Learn that inside and see if you can find Star Wars references while at it.
Denis Zhinko
IT Architect and CRM Expert
Salesforce
Customer service management dressed in Salesforce: Looking good
To manage customer service better, try on the right process with the right software. And what we mean by ‘right’ you can find by following the link.
Boris Shiklo
Chief Technology Officer, ScienceSoft
Internet of Things
Artificial Intelligence
Al-Based Technologies for Fighting Environmental Issues
We explore how AI and IoT contribute to a healthier environment.
Denis Zhinko
IT Architect and CRM Expert
Salesforce
3 Enterprise-Class Salesforce Project Examples
Consider our project examples to see the benefits that successful Salesforce implementation brings to enterprises of different domains.
Boris Shiklo
Chief Technology Officer, ScienceSoft
Software Development
How to Measure and Ensure Customer Satisfaction in Software Development Industry
Explore the tips for a software development outsourcing provider to measure and increase customer satisfaction.
Boris Shiklo
Chief Technology Officer, ScienceSoft
Internet of Things
Manufacturing IT
How IIoT transforms condition monitoring
We dwell on the approach and the applications of IoT-based condition monitoring solutions, as well as explore the benefits of an IoT-driven approach.
Holly Welles
Internet of Things
Cutting back construction costs and delays with IoT
Reducing costs and time to complete projects is a constant challenge in the construction industry. The Internet of Things helps transform the field in different impactful ways – from machine efficiency to worker safety.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
Help Desk
Help desk software to improve customer service
We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.
Jared Cornell
CRM
Live chats vs. chatbots: Who proffers better customer experience
We give a quick overview of pros and cons of having a live chat or a chatbot to provide customer support.
