IT (Information Technology) Blog - ScienceSoft

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction

ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.

Jan 13, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Field Service Automation Software to Accelerate Field Service

ScienceSoft overviews field service automation: specifics and benefits, field service processes to automate, top platforms for field service automation.

Jan 6, 2021

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Customer Service

Ecommerce

Best Customer Service Software for Ecommerce

ScienceSoft shares the best practices and presents top 5 platforms to improve ecommerce customer service.

Dec 29, 2020

Andrew Repin

Business Analyst and CRM Expert

Customer Service

Reasons and Best Practices to Improve Interaction with Customers

Find out how your business can benefit from improving customer interaction management and what software can help you carry out this task.

Dec 29, 2020

Tanya Yablonskaya

Ecommerce Industry Analyst, ScienceSoft

CRM

Converting Ecommerce Customer Experience for Your Online Business in 5 Steps

ScienceSoft explains why ecommerce customer experience matters and shares 5 tactics to enhance an online shopping journey on your website.

Dec 28, 2020

Tanya Yablonskaya

Ecommerce Industry Analyst, ScienceSoft

Ecommerce

Ecommerce Checkout: Keep It Simple and See Higher Conversion Rates

ScienceSoft talks about ecommerce checkout UX and overviews 5 best practices to make the checkout flow easier for customers.

Dec 23, 2020

Andrew Repin

Business Analyst and CRM Expert

Marketing Automation

Campaign Management Tools: Software to Improve Your Marketing Results

Learn how campaign management software helps with planning, tracking and analyzing marketing campaigns and discover the top 5 tools for marketing campaign management.

Dec 14, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Healthcare IT

Customer Service

Customer Service in Healthcare: Best Practices and Software to Consider

ScienceSoft’s customer service expert tells how technology can improve patient experience in and out of hospital and achieve excellent customer service in healthcare.

Nov 27, 2020

Andrew Repin

Business Analyst and CRM Expert

Marketing Automation

Top 5 Telemarketing Software to Increase Lead Generation and Conversion

ScienceSoft overviews top telemarketing software for effective outbound calling and cold calling campaigns and its key features, such as auto dialers.

Nov 24, 2020