ScienceSoft Healthcare
ScienceSoft Finance
Customer Service Blog
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
3 Effective Customer Service Techniques Your Agents Should Try
In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
5 Noteworthy Customer Service Metrics and Ways to Improve Them
ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
How to Improve Customer Service: 3 Fail-Proof Ways
Find out how to improve your customer service quality and keep your clients happy from this guide by a trusted IT services provider.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
Startups
5 Actionable Customer Service Insights for Your Startup
Check this guide on how startups can build customer service to increase customer retention, loyalty, and trust from an established IT support services provider.
Apoorv Gehlot
Software Development
Artificial Intelligence
Customer Service
How AI-powered chatbots transform customer service management
With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.
Anastasia Haiduk
Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft
Customer Service
Help Desk
Help desk software to improve customer service
We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.
