ScienceSoft Healthcare icon ScienceSoft Healthcare ScienceSoft Finance icon ScienceSoft Finance

Careers

For journalists

email contact@scnsoft.com en flag +1 214 306 68 37
en flag +1 214 306 68 37
Contact us

Customer Service Blog

Welcome to our Customer Service Software blog!

You’ll find practical guidance on customer service solutions for different industries, leading platforms, AI-driven support, and actionable tips for startups and growing teams. With 12 years of experience in customer service automation and 17 years in CRM consulting and solution implementation, we share insights grounded in real delivery work. 

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

3 Effective Customer Service Techniques Your Agents Should Try

Customer Service

3 Effective Customer Service Techniques Your Agents Should Try

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

5 Noteworthy Customer Service Metrics and Ways to Improve Them

Customer Service

5 Noteworthy Customer Service Metrics and Ways to Improve Them

ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

How to Improve Customer Service: 3 Fail-Proof Ways

Customer Service

How to Improve Customer Service: 3 Fail-Proof Ways

Find out how to improve your customer service quality and keep your clients happy from this guide by a trusted IT services provider.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

5 Actionable Customer Service Insights for Your Startup

Customer Service

Startups

5 Actionable Customer Service Insights for Your Startup

Check this guide on how startups can build customer service to increase customer retention, loyalty, and trust from an established IT support services provider.

Apoorv Gehlot

Apoorv Gehlot

How AI-powered chatbots transform customer service management

Software Development

Artificial Intelligence

Customer Service

How AI-powered chatbots transform customer service management

With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Help desk software to improve customer service

Customer Service

Help Desk

Help desk software to improve customer service

We have a look at help desk software, a useful tool that can help businesses streamline workflow, organize information, and eliminate lengthy manual processes.