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L1/L2 Support Engineer (Dutch)

We are looking for a L1/L2 Support Engineer to provide technical support to our customers via phone, e-mail and other support channels.


  • SQL
  • MySQL

Your responsibilities

  • Respond daily to customer inquiries in a timely manner.
  • Provide customers with timely resolution of technical issues.
  • Establish remote sessions to assist customers with troubleshooting.
  • Maintain clients' systems.
  • Answer questions from customers about the features and capabilities of the system.
  • Prepare descriptive documentation for new features.
  • Create a knowledge database.

Your skills and experience

  • English B2 level and higher.
  • Dutch B2 and higher.
  • Good communication skills, experience in business correspondence.
  • Proactive position, strong sense of empathy with customers using our products.
  • Experience with database management systems (MySQL, MS SQL) and Jira, SVN, MS Application Server IIS.
  • Basic level of SQL, XML will be a plus.

We guarantee

  • High salary.
  • Professional training and obtaining certificates at the company's expense.
  • Paid vacation.
  • Medical insurance and 100% payment for sick leave.
  • Corporate classes in English, German, and Polish languages.
  • A variety of corporate events.
  • The possibility of remote work from any location.

Apply for this position