Senior Project Manager
We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic team. The ideal candidate will have 5+ years of proven experience in project management within the IT industry, particularly in outsourcing projects. With a strong track record of successfully delivering complex IT projects on time and within budget, the Senior Project Manager will play a pivotal role in managing client engagements, coordinating with cross-functional distributed teams, and ensuring exceptional service delivery. This role requires exceptional leadership, communication, and problem-solving skills, as well as the ability to thrive in a fast-paced environment.
Location: USA, UAE
Position Type: Full-time
Experience: 5+ years
Your responsibilities
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Lead the planning, execution, and closing of multiple IT outsourcing projects while ensuring adherence to budget, schedule, and quality standards.
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Collaborate closely with clients to understand their requirements, define project scope, and develop tailored solutions to meet their needs.
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Develop comprehensive project plans, including timelines, milestones, and resource allocation, considering the unique requirements of each outsourcing engagement.
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Manage project budgets, forecasts, and financial reporting, ensuring transparency and accountability in all financial matters.
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Identify and mitigate project risks specific to IT outsourcing, such as vendor management challenges and cybersecurity concerns, and develop proactive strategies to address them.
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Foster effective communication and collaboration among project team members, both internal and external, ensuring alignment with project goals and objectives.
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Monitor project progress and performance, proactively identifying issues and implementing corrective actions to keep projects on track.
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Serve as the primary point of contact for clients, providing regular updates on project status, addressing concerns, and managing expectations.
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Conduct post-project evaluations to assess client satisfaction, identify areas for improvement, and drive continuous enhancement of our outsourcing services.
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Stay current with industry trends, best practices, and emerging technologies in IT outsourcing and project management, sharing knowledge and insights with the team.
Requirements
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Bachelor's degree in computer science, information technology, business administration, or related field.
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5+ years of experience in project management within the IT industry, with a focus on outsourcing projects.
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Project Management Professional (PMP) certification or equivalent is required.
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Experience with Agile methodologies and frameworks such as Scrum or Kanban, particularly in the context of IT outsourcing.
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Certifications such as Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP) are highly desirable.
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Proficiency in project management software and tools commonly used in IT outsourcing projects, such as Microsoft Project, JIRA.
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Strong leadership skills with the ability to motivate and inspire both internal teams and external stakeholders.
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Excellent communication and interpersonal skills, with the ability to effectively interact with clients, vendors, and team members at all levels.
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Exceptional problem-solving and decision-making abilities, particularly in the context of complex IT outsourcing engagements.
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Experience working in a fast-paced, client-focused environment with a strong customer service orientation.
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Ability to travel as needed to client locations or other company offices.
Preferred Qualifications
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Master's degree in business administration, information technology, or related field.
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Additional certifications in project management, IT outsourcing, or related areas.
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Experience managing IT outsourcing projects across diverse industries and geographies.
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Demonstrated success in building and maintaining long-term client relationships in the IT outsourcing space.