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CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

Why You Need CRM Client Portal to Enhance Your Customer Service
CRM

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.
3 Effective Customer Service Techniques Your Agents Should Try
CRM

3 Effective Customer Service Techniques Your Agents Should Try

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.
5 Noteworthy Customer Service Metrics and Ways to Improve Them
CRM

5 Noteworthy Customer Service Metrics and Ways to Improve Them

ScienceSoft tells about the customer service metrics worth measuring to spot deficiencies in your customer service and improve your business outcomes.
Dynamics 365 Portals — CRM Extension You Should Consider
CRM

Dynamics 365 Portals — CRM Extension You Should Consider

Learn about Dynamics 365 Portals and how they can become an effective CRM extension.
How to Improve Customer Service: 3 Fail-Proof Ways
CRM

How to Improve Customer Service: 3 Fail-Proof Ways

Find out how to improve your customer service quality and keep your clients happy from this guide by a trusted IT services provider.
5 Actionable Customer Service Insights for Your Startup
CRM

5 Actionable Customer Service Insights for Your Startup

Check this guide on how startups can build customer service to increase customer retention, loyalty, and trust from an established IT support services provider.
Less Repetition, More Creativity: Marketing Automation Tools to Enhance Small Business
CRM

Less Repetition, More Creativity: Marketing Automation Tools to Enhance Small Business

Explore marketing automation as a phenomenon and learn about the most effective marketing automation tools suitable for small business.
Microsoft Dynamics 365 Integration: an Unmatched Advantage for Your Sales Team
CRM

Microsoft Dynamics 365 Integration: an Unmatched Advantage for Your Sales Team

The article dwells on integration options of Microsoft Dynamics 365, which software solutions should be connected to CRM and what benefits it may bring.
How to Successfully Implement Marketing Automation Software and Avoid Common Mistakes
CRM

How to Successfully Implement Marketing Automation Software and Avoid Common Mistakes

Find out the main points of marketing automation implementation and learn how to avoid common mistakes in the process.