Partner Portal for a US Nationwide Wireless Service Provider

Customer

The Customer is a US mobile operator and wireless internet provider.

Challenge

The Customer had over 1,000 active agents to promote their products and services across the US. They wanted to uphold the quality of cooperation with existing agents and significantly expand their agent network.

The Customer placed great value on their agent relationships and required a convenient solution to provide the best possible support for their numerous agents, make it easier and faster to do business with them, and nurture partnerships with new agents. Thus, the Customer was looking for a partner to undertake the implementation and support of such a solution.

Solution

The Customer commissioned ScienceSoft, a provider of web portal development services, to develop their new digital workspace to conveniently manage all aspects of the partnerships that were important to both the Customer and their agents. ScienceSoft’s dedicated team developed such a workspace in the form of a web partner portal. Among the pivotal portal features, the team implemented:

• Aggregating information about agents and their organizations.
• Collecting and processing information about agents’ productivity (customers, orders, transactions, and sales).
• Calculating and reviewing agent commissions and bonuses of different types.
• Processing commission payments.

As the portal was intended to serve as a knowledge hub for the agents, ScienceSoft’s team built the relevant functionality to enable the agents to stay up-to-date on the Customer’s products and services, check corporate news and announcements. The portal provided structured centralized storage with the convenient search for marketing & sales videos and presentations, product manuals and recorded tutorials, as well as the Customer’s reports eligible for sharing (e.g., marketing reports, performance reports), client forms, and more.

To automatically populate the portal with information about the agents and their activities, sales, and customers, it was integrated with the Customer’s CRM/ERP system. 

After implementation, ScienceSoft continued with the portal evolution. We added new features based on the user feedback provided by the Customer representatives and customized the portal for agent groups, who had different organizational structures and were subject to different commission rules.

Results

The partner portal helped the Customer simplify and streamline the communication with the existing agents and made the company even more attractive in terms of collaboration for new agents.

Technologies and Tools

PHP (Symphony), AWS OpsWorks, Amazon EKS, Jenkins, REST, SOAP, Mercure, Amazon CloudWatch, AWS LogicMonitor