Customer Portal Development

A web-based customer portal offers a single point of access to structured information about your products or services, self-service functionality and communication tools.

Since 2005, ScienceSoft provides full-scale customer portal development services to create B2B and B2C customer portals.

What We Develop

B2C customer portal

Improve your competitive position by delivering superior service to the customers with perfectly balanced self-service and live support, streamline complex communication with your customers and make the purchasing process faster and more convenient.

B2B customer portal

Create your secure business environment that fully embraces the complexity of the B2B world through engagement of the whole customer’s decision-making group (multi-user account), bulk/repeat/scheduled purchases, different payment options (cards, paper checks, online platforms) and integration with your and your partners’ internal systems.

Our Customer Web Portal Projects

Viber Billing Portal

Self-service portal for a popular VoIP app to manage tariffs and pay for calls right from the browser.
Supports all popular payment methods: Visa, MasterCard, American Express, PayPal.
Protected against XSS and CSRF attacks through tokens, blocking data loading to iframe, etc.
Designed to stay available and accessible even under high load.

Project details

Web Portal Development for the World’s Led Industry Leader

Gives the clients a quick and easy look at the real-time condition of distant displays.
Helps manage display lists via adding/removing monitored displays and organizing them in editable groups
Compatible with desktop, tablet and phone screen sizes.
.NET, PostgreSQL.

Project details

400m-Subscription Web Portal for Leading Canadian Travel Company

Migration to independent loosely coupled software modules (SOA).
Introducing SPA front end.
"I've been happy thus far with the performance that I'm getting from ScienceSoft. Overall, we're very pleased with their contributions. They're reliable." Dmitry Kazak, Enterprise Architecture Director, itravel2000

Project details

Level Up Your Customers’ Experience with a Web Portal!

A customer service portal allows your business to:

Provide 24/7 access to structured, relevant, personalized information on every stage of the buying journey.
Streamline service and issue management.
Support self-service.
Have consistent customer interaction and sales information.
Use web portal analytics results to enhance content personalization.

Create MY CUSTOMER PORTAL

Key Features

Online catalog

Be always there. Provide most relevant and comprehensive information about your products and services 24/7.

Personalized content

Make you customers feel heard and cared.

Automatic alerts

Learn about the customers’ actions right away.

Flexible pricing mechanisms (for the B2B world)

Set up unique prices and promotions for different customers.

E-payment

Allow online payment and save both your and your customers’ time and money.

Live chat

Answer the questions quicker than your competitors do.

After-sales service

Coordinate repair/replacement/maintenance services and get valuable data, monitoring your product in real life.

Collaboration

Create a true community of your customers through discussion boards, forums, etc. to share ideas, experience.

Analysis & Report

Know who you customers are and what they search for.

Tips to Improve Your Customer Portal

Make and show volume-based discounts

Launch personalized prices and promotions for customer segments and individuals

Make informative and personalized product pages

Enable and manage requests for quotes

Offer to split orders into multiple shipments

Set automated workflows for order management

Provide quick and helpful customer service

Process multi-channel customer requests from a single admin panel

Create a sense of community

Analyze and improve customer experience

B2B Customer Portal Demo

Get a hands-on experience with B2B Customer portals browsing our sample portal for a furniture manufacturer.

try out

Cooperation Models

Custom portal development

We cover end-to-end customer web portal development:

Eliciting customer portal requirements.
Designing a customer portal architecture.
Creating customer portal UX/UI.
Developing and testing your new online customer portal.
Integrating the portal with custom or third-party tools.
Conducting IT staff and end-user training.

Platform-based customer portal development

Our platform-based customer portal development service includes:

Platform choice (Microsoft Dynamics 365, Salesforce, SharePoint, ServiceNow).
Platform-based customer portal planning and design.
Platform-based customer portal development and customization.
Platform-based customer portal integration with custom/third-party tools.
Customer portal migration between platforms or to the latest platform version.

Customer portal development based on ready specifications

Our web developers build a customer portal software rigidly following the provided specifications about intended functionality.

Legacy customer portal modernization

We renovate your current solution, improve its performance, introduce new features and ensure safe data migration.

Our comprehensive service doesn’t stop when the portal is launched. We continue keeping it viable and relevant in the after-release period.

Benefits Your New Solution Brings

Driving sales

Via customer convenience and informed purchasing as you become visible, you become easy to reach, you provide info that is always relevant.

Reducing costs

Via self-service and automation as there is no need for a huge customer support department. Your customers do your job. And they enjoy it.

Increasing customer satisfaction

Via clear and efficient interactions as you provide multiple support channels, you share knowledge and tips, you get to know your customers closer.

Our Customers Say

Jeff Cafolla

CMO and Co-Founder

Secure-DeFi

We contracted ScienceSoft for end-to-end development of our client portal. The portal they delivered fully meets our expectations in terms of functionality and design. Now we have a secure web platform to ensure seamless customer access to our crypto products and promote our latest DeFi offerings. Plus, ScienceSoft managed to launch the portal quickly, which was essential to support the release of our new products.

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Shorouq Basnawi

Commercial Applications Sr. Analyst

SAL Saudi Logistics Services

We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. The B2B customer portal meets our business needs of enhanced pricing invoicing and contracting and overall client communication. We are fully satisfied with the solution and the assistance of ScienceSoft’s team.

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Amber Amescua

Director of Operations

Harding and Carbone

Harding and Carbone has been very pleased with selecting ScienceSoft as a web app development company for developing a web portal for our customers. Their professionalism, expertise, guidance, organization, and timing has been wonderful. They were also very patient with explaining their process and the next steps if we ran into any issues that we did not understand.

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Challenges We Solve

Painful UX

The necessity to embrace multiple processes and categories often tend to overcomplicate the portal and make the UX completely infuriating. We design clear logical layout and try to avoid the complexity wherever possible to ensure smooth navigation of your customers through the portal in the quickest and easiest way.

Inefficient integration with your internal systems (ERP, CRM)

We seamlessly synchronize both systems and make them work as a whole to ensure a high level of automation and self-service and to let you leverage the data from your CRM/ERP systems, avoiding its duplication and infuriating manual input.

Unfamiliar environment (for B2B world)

Your customers are not ready to spend time on understanding the complexity of multiple sellers’ systems they interact with. Through the integration with their business solutions, we let them stay in their harbor and operate from the native working space.

Need to Estimate Your Customer Portal Cost?

ScienceSoft’s consultants, web portal architects and compliance experts can help you with the custom quote for your client portal development project.

GET ESTIMATES

Technologies

Back-end programming languages

Front-end programming languages

Languages

JavaScript frameworks

CMSs

CRM

Our Web Portal Portfolio

Start Benefiting from a Customer Portal ASAP!

We can help you plan and develop a customer portal with the best speed and quality:

We need 2 – 8 weeks for a customer portal prototype and 3 – 4 months for the first working portal version.
Our mature ISO 9001-certified quality management system encompasses processes and controls aimed to deliver the best quality output.
We embed security in processes and policies, and diligently nurture a security-first mindset of our employees. This allows us to have a robust security management culture compliant with ISO 27001.