Customer Portal Development
A web-based customer portal offers a single point of access to structured information about your products or services, self-service functionality and communication tools.
Since 2005, ScienceSoft provides full-scale customer portal development services to create B2B and B2C customer portals.
What We Develop
B2C customer portal
Improve your competitive position by delivering superior service to the customers with perfectly balanced self-service and live support, streamline complex communication with your customers and make the purchasing process faster and more convenient.
B2B customer portal
Create your secure business environment that fully embraces the complexity of the B2B world through engagement of the whole customer’s decision-making group (multi-user account), bulk/repeat/scheduled purchases, different payment options (cards, paper checks, online platforms) and integration with your and your partners’ internal systems.
Online catalog
Be always there. Provide most relevant and comprehensive information about your products and services 24/7.
Personalized content
Make you customers feel heard and cared.
Automatic alerts
Learn about the customers’ actions right away.
Flexible pricing mechanisms (for the B2B world)
Set up unique prices and promotions for different customers.
E-payment
Allow online payment and save both your and your customers’ time and money.
Live chat
Answer the questions quicker than your competitors do.
After-sales service
Coordinate repair/replacement/maintenance services and get valuable data, monitoring your product in real life.
Collaboration
Create a true community of your customers through discussion boards, forums, etc. to share ideas, experience.
Analysis & Report
Know who you customers are and what they search for.
Custom portal development
We cover end-to-end customer web portal development:
- Eliciting customer portal requirements.
- Designing a customer portal architecture.
- Creating customer portal UX/UI.
- Developing and testing your new online customer portal.
- Integrating the portal with custom or third-party tools.
- Conducting IT staff and end-user training.
Platform-based customer portal development
Our platform-based customer portal development service includes:
- Platform choice (Microsoft Dynamics 365, Salesforce, SharePoint, ServiceNow).
- Platform-based customer portal planning and design.
- Platform-based customer portal development and customization.
- Platform-based customer portal integration with custom/third-party tools.
- Customer portal migration between platforms or to the latest platform version.
Customer portal development based on ready specifications
Our web developers build a customer portal software rigidly following the provided specifications about intended functionality.
Legacy customer portal modernization
We renovate your current solution, improve its performance, introduce new features and ensure safe data migration.
Driving sales
Via customer convenience and informed purchasing as you become visible, you become easy to reach, you provide info that is always relevant.
Reducing costs
Via self-service and automation as there is no need for a huge customer support department. Your customers do your job. And they enjoy it.
Increasing customer satisfaction
Via clear and efficient interactions as you provide multiple support channels, you share knowledge and tips, you get to know your customers closer.
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Painful UXThe necessity to embrace multiple processes and categories often tend to overcomplicate the portal and make the UX completely infuriating. We design clear logical layout and try to avoid the complexity wherever possible to ensure smooth navigation of your customers through the portal in the quickest and easiest way. |
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Inefficient integration with your internal systems (ERP, CRM)We seamlessly synchronize both systems and make them work as a whole to ensure a high level of automation and self-service and to let you leverage the data from your CRM/ERP systems, avoiding its duplication and infuriating manual input. |
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Unfamiliar environment (for B2B world)Your customers are not ready to spend time on understanding the complexity of multiple sellers’ systems they interact with. Through the integration with their business solutions, we let them stay in their harbor and operate from the native working space. |
Technologies
Back-end programming languages
Practice
19 years
Projects
200+
Workforce
60+
Our .NET developers can build sustainable and high-performing apps up to 2x faster due to outstanding .NET proficiency and high productivity.
Practice
25 years
Projects
110+
Workforce
40+
ScienceSoft's Java developers build secure, resilient and efficient cloud-native and cloud-only software of any complexity and successfully modernize legacy software solutions.
Practice
10 years
Projects
50+
Workforce
30
ScienceSoft's Python developers and data scientists excel at building general-purpose Python apps, big data and IoT platforms, AI and ML-based apps, and BI solutions.
Practice
10 years
Workforce
100
ScienceSoft delivers cloud-native, real-time web and mobile apps, web servers, and custom APIs ~1.5–2x faster than other software developers.
Practice
16 years
Projects
170
Workforce
55
ScienceSoft's PHP developers helped to build Viber. Their recent projects: an IoT fleet management solution used by 2,000+ corporate clients and an award-winning remote patient monitoring solution.
Practice
4 years
ScienceSoft's developers use Go to build robust cloud-native, microservices-based applications that leverage advanced techs — IoT, big data, AI, ML, blockchain.
Front-end programming languages
Languages
Practice
21 years
Projects
2,200+
Workforce
50+
ScienceSoft uses JavaScript’s versatile ecosystem of frameworks to create dynamic and interactive user experience in web and mobile apps.
JavaScript frameworks
Practice
13 years
Workforce
100+
ScienceSoft leverages code reusability Angular is notable for to create large-scale apps. We chose Angular for a banking app with 3M+ users.
Workforce
80+
ScienceSoft achieves 20–50% faster React development and 50–90% fewer front-end performance issues due to smart implementation of reusable components and strict adherence to coding best practices.
By using a lightweight Vue framework, ScienceSoft creates high-performant apps with real-time rendering.
CMSs
Practice
15 years
Projects
100+
Workforce
20+
Solid expertise in SharePoint services has earned ScienceSoft a place in Clutch’s list of Top SharePoint Developers in 2023.
CRM
Projects
10+
ScienceSoft achieves at least 20% increase in sales and 30% improvement in case resolution with well-thought-out and business-tailored Salesforce solutions.
Practice
14 years
Projects
25+
Workforce
10+
A certified Microsoft partner, ScienceSoft creates CRM and ERP solutions powered by Dynamics 365 and optimizes most effectively a range of business operations.
Our Web Portal Portfolio
All about Web Portals
Development Services
Customer Portals
B2B Portals