IT (Information Technology) Blog - ScienceSoft

Sergey Golubenko

Principal Architect, Productivity Solutions Expert, ScienceSoft

The Essence of Digital Workplace and Its Major Benefits

HR

Remote Work

The Essence of Digital Workplace and Its Major Benefits

See the essence of the digital workplace revealed. Explore recommended components for an effective digital workplace and benefits it may bring to your business.

Jun 26, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.

Jun 26, 2020

Denis Zhinko

IT Architect and CRM Expert

CRM

Customer Service

Web Portals

Why You Need CRM Client Portal to Enhance Your Customer Service

Learn how CRM customer portals make your customer service more efficient and allow connecting to your clients in a whole new way.

Jun 25, 2020

Tanya Yablonskaya

Ecommerce Industry Analyst, ScienceSoft

Ecommerce

Design

Is Custom Ecommerce Web Design Worth Investing In? Check It Out and Know the Alternatives

Learn the pros and cons of 3 website design options: custom ecommerce design, website templates, and a headless solution. Choose which one suits your business best!

Jun 25, 2020

Veranika Kavaliova

Help Desk Department Manager, ScienceSoft

Help Desk

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.

Jun 25, 2020

Nick Kurayev

CEO, ScienceSoft

Software Development

Time and Material vs. Fixed Price: What Works for Your Project?

Compare payment models for an outsourced development project: benefits, challenges, and use cases of time and material vs. fixed price.

Jun 25, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Customer Service

3 Effective Customer Service Techniques Your Agents Should Try

In this guide, we share easy yet effective customer service methods and techniques that make a big impact on your customer experience.

Jun 23, 2020

Sergey Kastukevich

Software Development

Cloud

Cloud Software Design: What Things Can Go Wrong with Your App and What To Do for Them Not To

See how your cloud app can go wrong without due attention to cloud software design and learn architecture-related measures preventing the doom of your application.

Jun 23, 2020

Anastasia Yaskevich

Web and Mobile Researcher, ScienceSoft

Design

Mobile Apps

Mobile App Design: 3 Key Stages to Your App’s Success

Find out what exact actions each of the three key stages of mobile app design requires from your project team’s and the vendor’s sides.

Jun 22, 2020