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How to create a single view of the customer with banking software
Banking IT, CRM

How to create a single view of the customer with banking software

Banking software solutions for gathering customer data can help to build a customer-centric model across the organization.
Banks need emotion recognition software to increase customer loyalty
Banking IT, Data Analytics, Image Analysis

Banks need emotion recognition software to increase customer loyalty

Banking software consultants advice using text, voice and image analysis software to interpret customers’ emotions and boost customer loyalty.
2017 banking app satisfaction study: Juggling convenience and security
Banking IT, Mobile App Development

2017 banking app satisfaction study: Juggling convenience and security

Apart from considering challenges in mobile banking development, banks should analyze how to increase banking app customer satisfaction.
How biometric authentication can increase mobile banking security
Banking IT, Mobile App Development

How biometric authentication can increase mobile banking security

Banks that have heavily invested in mobile banking development should ensure high security standards to get higher adoption rates.
How to use gamification in banking to engage customers and employees
Banking IT, CRM, Mobile App Development, Web Portals

How to use gamification in banking to engage customers and employees

Gamification can become a valuable tool to engage customers and keep banking CRM up-to-date.
Banks and Fintechs: tight cooperation or fierce struggle?
Banking IT

Banks and Fintechs: tight cooperation or fierce struggle?

As fintechs get to the forefront of financial software development, banks should seek cooperation to introduce innovative solutions to customers.
How digital and physical channels impact on customer satisfaction in retail banking
Banking IT, Mobile App Development

How digital and physical channels impact on customer satisfaction in retail banking

To satisfy customers, retail banks have to balance between digital initiatives, such as mobile banking development, and high-quality in-branch services.
Why banks really integrate Android Pay into mobile banking
Banking IT, Mobile App Development

Why banks really integrate Android Pay into mobile banking

In the light of recent news about integration of Android Pay into mobile banking apps, the article explores the reasons and benefits of this move.
Banking insights on digital sales from Avoka’s 2017 research
Banking IT, CRM, Mobile App Development

Banking insights on digital sales from Avoka’s 2017 research

The article explores Avoka’s latest research on digital sales in banking and shows how to increase sales effectiveness with online application forms.