Automated Billing System: Software Features, Integrations, Costs

• Order-/delivery-based billing.
• Subscription billing.
• Progress billing.
• Retainer billing.
• Contingency billing.
• Collective billing.
• Metered billing, and more.

• Standard invoice.
• Credit invoice.
• Debit invoice.
• Mixed credit and debit invoice.
• Commercial invoice.
• Pro forma invoice.
• Timesheet invoice.
• Interim invoice.

• Automatically accumulating customer data, order/consumption data, costs of services rendered, and price info from relevant sources (e.g., ERP, CRM, a customer portal, an ecommerce website, a medical practice management system) in the billing workfiles.
• Automatically calculating the amount due based on the pre-defined sequence and summarization rules.
• Automatically calculating and applying taxes, discounts (including those on early payments), additional charges (e.g., interest on late payments, carriage, insurance), and billable expenses.
• Recording the summarized calculations in the invoice summary workfile.

• Automated invoice generation based on the data provided in the invoice summary workfiles.
• Customizable invoice templates.
• Multi-language invoices.
• Invoice validation based on SLA/billing guidelines.
• Pre-defined triggers (invalid account, tax location, or invoice date) to identify suspicious invoices that require a manual check.
• Signing invoices using an electronic signature.
• Consolidated invoicing.
• Multi-department invoice approval workflow support.

• Automated invoice submission to customers via email, messaging apps, or an integrated customer portal.
• One-time/recurring invoicing.
• Advance/on-delivery invoicing.
• Scheduled/on-the-spot invoicing.
• Tracking sent invoices and their delivery statuses.

• Real-time payment processing via a connected custom payment gateway or third-party payment gateways (e.g., PayPal, Stripe, Authorize.Net).
• Support of multiple payment methods, including bank transfers, wire transfers, ACH, credit cards, cheques.
• Multi-currency payments.
• Co-payments under an insurance plan (for medical billing).
• Partial payments, including deposit payment.
• Split payments.
• Automated payment collection by direct debit.
• In-app/email system notifications on received payments.
• Automated allocation of received payments.
• Cash refund/chargeback to the customer’s original payment method.

• Scheduled email/in-app customer notifications on due and overdue payments.
• Automated customer notification and payment retry in case of payment failure based on pre-set retry rules.
• Automated customer notifications about upcoming payment card expiries.
• Automated customer notifications on service termination for late payments.

For internal users:

• Portal configuration to match corporate branding.
• Setting up location-based portal content and ads.

For customers:

• Adding, saving, and updating personal info, billing details, including tax IDs, payment methods, payment card details.
• Managing subscriptions (update, cancel, pause, etc.).
• Paying bills through the portal.
• Making advance payments.
• Tracking paid and outstanding invoices.

Customizable reports and dashboards on:

• Invoice delivery and payment status.
• Money paid/due/overdue, and discounts applied (by time period, customer, product, and more).
• Tax summary (by time period).
• (for subscription businesses) Key subscription metrics, including estimated monthly recurring revenue, customer lifetime value, churn and acquisition rates.

• Multi-factor authentication.
• Role-based access control.
• Payment data encryption.
• Invoice timestamping.
• End-to-end audit trail.
• Automated fraud detection.
• Customer data retention and deletion policies.
• Compliance with global regulatory standards, including GAAP (ASC 606), IFRS (IFRS 15), SOC1 and SOC2, PCI DSS, SOX, as well PSD2 and GDPR (for the EU), and ZATCA (for Saudi Arabia).
• HIPAA compliance (for medical billing systems).