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Insurance IT Blog

Welcome to our Insurance insights hub, designed for professionals facing rapid change across underwriting, claims, and customer servicing.

Here, we examine how insurers, intermediaries, service providers, and insurtech firms can respond to emerging risks, regulatory demands, and digital-first customer expectations. In insurance IT since 2012, we dissect complex domain challenges and share actionable insights into technologies, processes, and business models that drive efficiency and trust.

Stay with us to explore how insurance market participants can innovate without compromising reliability.

Olga Vinichuk

Insurance IT Consultant and Lead Business Analyst, ScienceSoft

A Journey to Smart Underwriting in Health Insurance: How to Start with Confidence

Insurance IT

Finance IT

Healthcare IT

A Journey to Smart Underwriting in Health Insurance: How to Start with Confidence

Health insurers chase intelligent underwriting, but it‘s a high-hanging fruit. Here are win-win strategies and tools to start an AI journey with confidence.

Olga Vinichuk

Insurance IT Consultant and Lead Business Analyst, ScienceSoft

Boosting Customer Experience in Health Insurance: Can You Escape AI?

Insurance IT

Finance IT

Healthcare IT

Boosting Customer Experience in Health Insurance: Can You Escape AI?

For health insurance customer experience, AI is gradually turning from a luxury into a necessity, ScienceSoft’s lead insurance IT consultant says.

Zaryna Babko

Insurance IT Consultant and Lead Business Analyst, ScienceSoft

Seeking to Elevate Insurance Customer Digital Experience? Here’s Where You Should Start

Insurance IT

Finance IT

Seeking to Elevate Insurance Customer Digital Experience? Here’s Where You Should Start

30% of insurance clients report poor digital customer experience. Learn the surefire strategies to introduce top-notch CX with your digital platforms.

Boris Shiklo

Chief Technology Officer, ScienceSoft

IoT for Smart Banking and Finance

Internet of Things

Finance IT

Insurance IT

Banking IT

IoT for Smart Banking and Finance

ScienceSoft describes the role of IoT in banking and finance, reviews its benefits, and gives examples of how leading BFSI orgs take advantage of the tech

Andrew Repin

Business Analyst and CRM Expert

3 Effective CRMs for Insurance Agents: Features and Limitations

Insurance IT

Finance IT

CRM

3 Effective CRMs for Insurance Agents: Features and Limitations

See which insurance CRM software provides agents with the necessary tools to meet all insurance agency needs and learn pros and cons of the selected tools.