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Insurance IT Blog

Welcome to our Insurance insights hub, designed for professionals facing rapid change across underwriting, claims, and customer servicing.

Here, we examine how insurers, intermediaries, service providers, and insurtech firms can respond to emerging risks, regulatory demands, and digital-first customer expectations. In insurance IT since 2012, we dissect complex domain challenges and share actionable insights into technologies, processes, and business models that drive efficiency and trust.

Stay with us to explore how insurance market participants can innovate without compromising reliability.

Stacy Dubovik

Financial Technology & AI Researcher, ScienceSoft

Fully Digital Insurance Is Already Here. See How It Boosts Sales, Underwriting, and Claims

Insurance IT

Finance IT

Digital Transformation

Fully Digital Insurance Is Already Here. See How It Boosts Sales, Underwriting, and Claims

Many talk digital transformation in insurance these days, but it’s hard to find case studies supported by concrete results. Here are three real stories.

Olga Vinichuk

Insurance IT & AI Consultant and Lead Business Analyst, ScienceSoft

Software Can Cut Costs for Health Insurers — But Watch Out for TCO Overruns

Insurance IT

Finance IT

Healthcare IT

Software Can Cut Costs for Health Insurers — But Watch Out for TCO Overruns

Health insurance automation can help reduce operational costs without cutting staff, but software TCO may become a new budget drain if not managed well.

Olga Vinichuk

Insurance IT & AI Consultant and Lead Business Analyst, ScienceSoft

A Journey to Smart Underwriting in Health Insurance: How to Start with Confidence

Insurance IT

Finance IT

Healthcare IT

A Journey to Smart Underwriting in Health Insurance: How to Start with Confidence

Health insurers chase intelligent underwriting, but it‘s a high-hanging fruit. Here are win-win strategies and tools to start an AI journey with confidence.

Olga Vinichuk

Insurance IT & AI Consultant and Lead Business Analyst, ScienceSoft

Boosting Customer Experience in Health Insurance: Can You Escape AI?

Insurance IT

Finance IT

Healthcare IT

Boosting Customer Experience in Health Insurance: Can You Escape AI?

For health insurance customer experience, AI is gradually turning from a luxury into a necessity, ScienceSoft’s lead insurance IT consultant says.

Zaryna Babko

Insurance IT & AI Consultant and Lead Business Analyst, ScienceSoft

Seeking to Elevate Insurance Customer Digital Experience? Here’s Where You Should Start

Insurance IT

Finance IT

Seeking to Elevate Insurance Customer Digital Experience? Here’s Where You Should Start

30% of insurance clients report poor digital customer experience. Learn the surefire strategies to introduce top-notch CX with your digital platforms.

Boris Shiklo

Chief Technology Officer, ScienceSoft

IoT for Smart Banking and Finance

Internet of Things

Finance IT

Insurance IT

Banking IT

IoT for Smart Banking and Finance

ScienceSoft describes the role of IoT in banking and finance, reviews its benefits, and gives examples of how leading BFSI orgs take advantage of the tech