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CRM Blog

Welcome to our CRM blog!

We have created this space for business owners, sales executives, IT and CRM managers who are keen to get a complete picture of CRM capabilities. Via how-to tutorials and business-oriented CRM articles, we lead you to a better understanding of the potential of building profitable customer relationships and help to efficiently cope with business challenges connected with customer management. Our primary focus is on two powerful solutions – Salesforce and Microsoft Dynamics 365.

Stay tuned and turn our expertise into your business benefits!

How AI Changes Customer Service
CRM

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.
By Anastasia Haiduk
5 Easy-to-Follow Tips to Improve Customer Support
CRM

5 Easy-to-Follow Tips to Improve Customer Support

ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.
By Veranika Kavaliova
Reporting in Microsoft Dynamics 365 and Power BI: Which Option Should You Choose?
CRM

Reporting in Microsoft Dynamics 365 and Power BI: Which Option Should You Choose?

If you’re looking to make the most of your customer data, check our comparison of Dynamics 365 default reporting features and Power BI capabilities.
By Oleg Khmelkov
How to Improve Enterprise Customer Support
CRM

How to Improve Enterprise Customer Support

ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.
By Veranika Kavaliova
Customer Service vs. Customer Support: How Are They Different
CRM

Customer Service vs. Customer Support: How Are They Different

ScienceSoft’s help desk manager explains the difference between customer service and customer support.
By Veranika Kavaliova
3 Effective Customer Support Tips to Borrow from SaaS Companies
CRM

3 Effective Customer Support Tips to Borrow from SaaS Companies

Find out how to upgrade your customer support with best practices from leading SaaS businesses.
By Veranika Kavaliova
Automated Customer Service: Main Features and Viable Solutions for Automation
CRM

Automated Customer Service: Main Features and Viable Solutions for Automation

Find out how to automate customer service and put your call center, live chat, and email support under one umbrella.
By Anastasia Haiduk
How Customer Service Desk Drives Your Customer Service Success
CRM

How Customer Service Desk Drives Your Customer Service Success

ScienceSoft’s help desk manager explains how the customer service desk improves your communication with customers, case management and promotes customers’ self-support.
By Veranika Kavaliova
Tried-and-Tested Tips For Value-Driving Customer Support Management
CRM

Tried-and-Tested Tips For Value-Driving Customer Support Management

Find out management tips for improving your support staff’s productivity and increasing customer satisfaction and retention rates.
By Veranika Kavaliova
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