Artificial Intelligence (AI) Blog

Welcome to our Artificial Intelligence blog for CIOs, IT managers, and business decision-makers!

Here, we talk impact, not hype. As an AI software development services provider, we explain complex AI topics in a clear, practical way, focusing on how AI can help you boost productivity and enhance decision-making.

Here, you’ll read about AI trends and real-world applications across industries, learn what it takes to implement AI successfully, compare key approaches and technologies, and explore use cases that show what AI can deliver and what to watch out for.

Bookmark this page and stay tuned for actionable insights and fresh ideas!

Vadim Belski

Head of AI, Principal Architect, ScienceSoft

Healthcare AI News with ScienceSoft's Expert Analysis

Healthcare IT

Artificial Intelligence

Healthcare AI News with ScienceSoft's Expert Analysis

Explore the latest healthcare AI news with expert insights from ScienceSoft. We examine real-world artificial intelligence innovations through the lens of practical implementation.

Sep 26, 2025

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

Improve Your Customer Service: How a Bot Increases the Support Quality

Learn how the implementation of a chatbot may positively impact your customer service and its support capabilities.

Jul 27, 2020

Anastasia Haiduk

Lead Business Analyst, UX and Customer Experience Consultant, ScienceSoft

Artificial Intelligence

Customer Service

How AI Changes Customer Service

Find out how artificial intelligence (AI) builds up success in customer service and explore trending AI use cases in customer service.

Jul 21, 2020

Mary Zayats

Head of Technology and Competency Development, Financial IT Principal Consultant, ScienceSoft

Chatbot Development: How to Build and Use Virtual Assistants to Improve Efficiency and Save Money

Software Development

Artificial Intelligence

Chatbot Development: How to Build and Use Virtual Assistants to Improve Efficiency and Save Money

Learn about how to build and use an AI chatbot to cut operational costs and improve the quality of your repeated high-volume interactions with customers or between employees.

May 19, 2020

Mary Zayats

Head of Technology and Competency Development, Financial IT Principal Consultant, ScienceSoft

To Chatbot or Not? The Good and the Bad Behind the Use of the Virtual Assistants in Customer-Centric Businesses

Software Development

Enterprises

Artificial Intelligence

To Chatbot or Not? The Good and the Bad Behind the Use of the Virtual Assistants in Customer-Centric Businesses

A rundown of chatbot business benefits and risks with solutions to some of the latter from our experience.

Mar 3, 2020

Alex Bekker

Principal Architect, AI & Data Management Expert, ScienceSoft

Data Analytics & BI

Artificial Intelligence

5 Types of AI to Propel Your Business

Explore five different types of artificial intelligence (AI) – analytic, interactive, text, visual and functional – and get inspired by real-life business examples of AI in action.

May 14, 2019

Apoorv Gehlot

How AI-powered chatbots transform customer service management

Software Development

Artificial Intelligence

Customer Service

How AI-powered chatbots transform customer service management

With significant effects on multiple aspects of the businesses, chatbots have changed the way processes are carried out. This article describes what benefits they can bring to customer service management.

Dec 17, 2018

Boris Shiklo

Chief Technology Officer, ScienceSoft

Al-Based Technologies for Fighting Environmental Issues

Internet of Things

Artificial Intelligence

Al-Based Technologies for Fighting Environmental Issues

We explore how AI and IoT contribute to a healthier environment.

Oct 1, 2018

Harold Kilpatrick

Information Security

Artificial Intelligence

The Threats Artificial Intelligence Poses to Cybersecurity

Check what security concerns artificial intelligence raises nowadays and why you should take great care and take preventive actions before hackers do any serious harm.

Sep 6, 2018