ServiceNow ITSM to Stabilize Your IT Delivery

Overrun ineffective IT service management practices with a solid ServiceNow ITSM solution to boost your IT team’s performance, reduce IT costs, and improve IT and business service availability with our experienced help.

To visualize the benefits of such a solution, hit the button below and get a live ITSM demo!

Request a demo

ServiceNow ITSM Features

The modules of the ServiceNow IT Service Management suite either embody ITIL processes or provide productivity tools for your IT team. If you have trouble choosing the set of features to implement in your organization, you can consult our 4-level ServiceNow implementation model and set your eyes on the functionality you need.

Incident Management
(tracking IT failures and restoring services as quickly as possible)
Problem Management
(analyzing the root causes of IT failures to prevent further outages)
Change and Release Management (authorizing and implementing changes to your IT infrastructure)
Request Management
(gathering and fulfilling IT service requests from your end users)
Virtual Agent
(resolving common end user issues through a chatbot)
Agent Intelligence
(applying machine learning for intelligent incident routing)
Performance Analytics
(gaining deep insights into your IT infrastructure performance trends)
Walk-Up Experience
(tracking and managing inquiries to your on-site IT support center)
Agent Workspace
(boosting IT agents’ productivity with an intuitive work console)
Enterprise Onboarding and Transitions
(enabling IT and HR to collaborate on workstation provision)

Knowledge Management
(gathering and sharing IT knowledge among your team)
Asset and Cost Management
(managing asset availability and life cycles to cut related costs)
Reports and Dashboards
(using operational analytics to track IT service delivery)
Service Level Management
(monitoring issue resolution to speed up service restoration)
Configuration Management
(maintaining and keeping track of all infrastructure elements)
Benchmarks
(checking average IT service metrics in your industry to pinpoint areas for improvement)
Surveys and Assessments
(improving your IT team’s performance based on end user feedback)
Continual Improvement Management
(recording, prioritizing and acting upon IT service improvement ideas)

ServiceNow ITSM Packages and Prices

ServiceNow’s vast IT service management offering is divided into two packages: ITSM and ITSM Professional.

ITSM	ITSM PROFESSIONAL
Incident Management Problem Management Change and Release Management Request Management Asset and Cost Management Walk-Up Experience Agent Workspace Knowledge Management Configuration Managements Reports and Dashboards Service Level Management Benchmarks Surveys and Assessment	Incident Management Problem Management Change and Release Management Request Management Asset and Cost Management Walk-Up Experience Agent Workspace Knowledge Management Configuration Managements Reports and Dashboards Service Level Management Benchmarks Surveys and Assessment Virtual Agent Agent Intelligence Performance Analytics Continual Improvement Management

ServiceNow doesn’t provide ITSM pricing details on their official website. However, you can request prices right here by clicking the button below.

Request pricing

The Crux of ServiceNow ITSM Implementation

Benefits:

Slashing business workflow disruption

Due to improving your IT service availability through prompt troubleshooting, failure prevention, IT knowledge sharing, etc.

Reducing operational costs in IT

By efficiently distributing IT assets and streamlining your IT team’s operations

Boosting an IT team’s productivity

Thanks to using productivity apps for IT service agents, automation workflows and intelligent incident routing

Implementation strategies:

Strategy 1

Keep the existing ITSM processes and customize ServiceNow to support them.

Strategy 2

Change your ITSM processes according to ServiceNow’s best practices and keep customizations to a required minimum.

Strategy 3

Optimize your ITSM processes based on your process needs and customize ServiceNow to support your new processes.

Stages:

Optional stage: pilot project (a small-scale exploratory solution delivered as a starting point of the major implementation project).

Risks:

Low user adoption of new ITSM processes and applications

Solution: providing user training for your IT team to get the mechanics and value of each new process and app

Missing ITSM enhancement opportunities

Solution: allocating budget to support and evolve your future ITSM solution as your needs change

Project duration:

ITSM implementation duration depends strongly on such factors as company size and level of ITSM maturity, implementation scope and out-of-the-box vs. customization choice.

For instance, a ServiceNow ITSM implementation project can take up to one year if it:

Runs in a mid-sized company with a high level of ITSM maturity.
Realizes Incident, Knowledge, Request, Service Level and Configuration Management modules.
Mostly sticks to OOTB but involves a wide range of configurations.

To estimate the duration of your ServiceNow ITSM implementation project, you can leave a request below. You can also explore our ServiceNow implementation services supported by 9 years of experience with the platform to see our approach to implementing ServiceNow products.

Other ServiceNow ITSM Services We Provide

		ServiceNow consulting We can assist you at any stage of your ServiceNow ITSM journey: be it your initial exploration of the product and the value it can bring to your organization or the need for functionality enhancements and performance improvements of your running solution. The main concept behind this service is that you come to us with an issue, and we present a clear roadmap of how you can cope with it (the technical side of assistance can be discussed additionally).
		ServiceNow integration Inside of ServiceNow, we can integrate your ITSM solution with other ServiceNow products, such as ITOM, ITBM, Security Operations, Governance, Risk and Compliance, Customer Service Management and Human Resource Management. We can also connect your ITSM solution with any applications outside of ServiceNow: from other ITSM systems and IT infrastructure management tools to cloud services, CRM, ERP, intranets, data analytics platforms, email, and instant messaging services.
		Custom ServiceNow app development You may run into a need for a very specific ServiceNow application that is unavailable as a part of the platform and in ServiceNow Store or one that functions differently from its ServiceNow alternative. To cover this functionality gap, we gather your requirements, design, develop, integrate and launch your application within reasonable time frames and on budget.
		Managed ServiceNow services To enjoy the perks of your ServiceNow ITSM solution and focus on pressing service delivery tasks, you can transfer all technicalities of managing your solution to us by choosing our ServiceNow managed services. They include a whole range of activities, such as user administration, support and training, solution evolution, performance monitoring and tuning as well as monthly security checks. ServiceNow support and evolution can also be purchased as separate subscriptions.

Give Way to Effective IT Service Delivery!

See how strongly a ServiceNow ITSM solution can change your IT – and let us make that change truly positive.