Automate Your IT Operations with ServiceNow ITOM

Automate Your IT Operations with ServiceNow ITOM

Would you like to have ongoing service health monitoring, prompt outage prevention, extensive failure impact analysis, cost-effective cloud resource provisioning and vast automation opportunities? These are benefits that a ServiceNow ITOM solution can bring to your IT department with our experienced consulting and implementation help.

To grasp the real possibilities of a ServiceNow ITOM solution, ‘touch and feel’ how it works in a live ITOM demo!

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ServiceNow ITOM Features

The features of ServiceNow IT Operations Management are mostly aimed at automating time-consuming and monotonous tasks of your IT team, reducing IT costs and improving IT and business service availability.

Discovery

Discovery

To spare your IT service agents from manual data entry while populating the CMDB (Configuration Management Database), ServiceNow Discovery automatically scans your entire IT infrastructure, finds all devices and applications in it, records basic relationships among them and updates the CMDB with the discovered info. This gives IT service agents more time to maintain IT service provision and eliminates human error in CMDB data.

Event Management

Event Management

ServiceNow Event Management continuously monitors all activities within your IT infrastructure and warns the IT team of any identified failure so that they remove it before it seriously harms IT and business service delivery. Event Management also allows manually building configuration item (CI) dependency maps featuring the business services that CIs support to enable failure impact analysis and improve IT and business service availability.

Operational Intelligence

Operational Intelligence

Using machine learning capabilities, ServiceNow Operational Intelligence upgrades failure prevention. Analyzing service health data, Operational Intelligence recognizes anomalies in your IT infrastructure, prioritizes them and notifies the IT team if an anomaly needs to be promptly handled to prevent a failure. It boosts the IT team’s performance and makes interruptions to your IT and business services scarce.

Orchestration

Orchestration

To boost the productivity of your IT team, ServiceNow Orchestration allows building workflows to automate manual tasks across your IT infrastructure and beyond, including servers, printers, applications and even remote services. Your IT agents won’t have to spend any more time manually resetting passwords or distributing software usage rights – Orchestration will do all that. And to see how well it pays off, you can track the ROI of every workflow.

Service Mapping

Service Mapping

ServiceNow Service Mapping is an advanced form of Discovery that automatically builds complex maps of interdependent configuration items based on what business services they deliver. This eliminates the need for IT service agents to manually build such maps in ServiceNow, thus removing data errors and making failure impact analysis more accurate.

Cloud Management

Cloud Management

If your in-house developers or outsourced partners consume cloud resources in their daily activities, you can implement ServiceNow Cloud Management to provision and manage these resources optimally. It will not only let your IT team conveniently fulfill cloud resource requests but also monitor resource consumption, optimize it and cut related costs.

ITOM Packages and Pricing

To segment their ITOM offering, ServiceNow presents all the features of this product in three packages: Standard, Professional and Enterprise.

STANDARD PROFESSIONAL ENTERPRISE
  • Discovery
  • Event Management
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

To get information on how much each package costs, you can request ITOM pricing details from us right here.

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Key Points of ServiceNow ITOM Implementation

Benefits:

IT service availability improvement

IT service availability improvement (through ongoing service health monitoring and advanced failure impact analysis)

IT cost reduction

IT cost reduction (due to efficient cloud resource consumption and the optimal IT team’s effort distribution).

IT unit productivity increase

IT unit productivity increase (thanks to faster task execution and the minimization of error-prone manual activities).

Quick and secure deployment of new customers’ infrastructures

For IT companies: Quick and secure deployment of new customers’ infrastructures (through automated infrastructure scanning and CMDB population).

Stages:

Stages

Optional: pilot project (exploratory implementation of a small feature set prior to the full-scale project).

Risks you should look out for:

Slow solution adoption

Low user adoption of ITOM applications, including machine learning-based ones

Solution: holding dedicated user training with a focus on app functions and value as well as tuning machine-learning algorithms for better performance

Fading relevance of ITOM automation rules

Fading relevance of ITOM automation rules

Solution: planning for post-implementation ITOM support to make sure your solution always stays relevant to your needs

Project duration:

ITOM implementation time frames depend heavily on such factors as out-of-the-box vs. customization choice, level of ITSM maturity and implementation scope.

Project duration

For instance, a project can take up to 2-3 months if it:

  • Mostly sticks to OOTB.
  • Runs in a company with a high level of ITSM maturity.
  • Involves only Discovery and Event Management.

To get more details on ITOM implementation and see our approach to implementing ServiceNow products, you can explore our ServiceNow implementation services or drop us a line in the contact form.

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Other ServiceNow ITOM Services We Provide

ServiceNow consulting

ServiceNow consulting

We are ready to guide you at any stage of your ServiceNow project. If you’re planning ServiceNow ITOM implementation, we’ll analyze your needs and then elicit and prioritize your requirements concerning the suitable ITOM package, needed customizations, configurations and the appropriate implementation strategy. And if you feel that your current ServiceNow ITOM solution isn’t working to its full potential, we help you find its performance blockers and advise on the ways to remove them.

ServiceNow integration

ServiceNow integrations

We can perform all the needed integrations for your ServiceNow ITOM solution. Inside the platform, we connect ITOM to any other ServiceNow products (ITSM, ITBM, Security Operations, Customer Service Management, etc.). Externally, we integrate ITOM solutions with any system type that you may need, for example, IT infrastructure management tools, including CI/CD tools, third-party ITSM systems, cloud services, CRM, ERP, data analytics platforms and so on.

Custom ServiceNow app development

Custom ServiceNow app development

You may have a very specific need that ServiceNow IT Operations Management offering doesn’t cover, for example, a database management or a software usage monitoring application. To help you with that, we gather and formulate your functionality.

Managed ServiceNow services

ServiceNow managed services

Our ServiceNow managed services let you enjoy your ServiceNow ITOM solution without worrying about its technical aspects. We take over user training, administration and support, system performance monitoring and related issue resolution, data import and export, system evolution, and monthly security checks. This means that you won’t need a dedicated team for managing your solution – we will handle it all for you.

We can also render ServiceNow evolution and support as separate services.

Shape Up Your IT Operations!

Bring the automation powers of ServiceNow ITOM into your organization and let your IT team work smarter with our help.

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