ScienceSoft Healthcare
ScienceSoft Finance
ServiceNow® ITBM Platform as the Breaker of Your Project Management Chains
ServiceNow ITBM brings prioritized IT project budgeting and staffing, reduced time to market, and more. Since 2010, ScienceSoft has been implementing ServiceNow ITBM solutions to help companies launch IT changes to satisfy their business demands and manage their development and testing progress.
ServiceNow ITBM Features
Performance Analytics
Used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.
Demand Management
Identifying, prioritizing and authorizing IT improvement ideas called demands.
Resource Management
Distributing resources among projects and maintaining their availability.
Innovation Management
Capturing new ideas in a single place.
Project and Portfolio Management
Initiating, planning and executing projects across technology and business portfolios.
Scenario Planning
Simulating and comparing multiple investment scenarios based on their relevance and potential value.
Roadmap Planning
Mastering top-down planning by prioritizing work, visualizing, tailoring your roadmap and sharing it with different teams.
Scaled Agile Framework (SAFe)
Aligning strategic investments and scale work for optimal value with SAFe.
Agile Development
Executing development tasks as part of product- or project-based development efforts.
Additionally, to these features, ServiceNow ITBM offers the Application Portfolio Management application that enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance..
Opportunities You Get with ServiceNow ITBM
Benefits You Get With ServiceNow ITBM
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Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value) |
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Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs) |
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Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis) |
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Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing) |
ServiceNow ITBM Packages
ServiceNow’s vast IT business management offering is divided into two packages: Standard and Professional.
Need a cost estimate for your setup?
The Essentials of ServiceNow ITBM Implementation
Implementation strategies:
Strategy 1Stick to your ITBM processes and customize ServiceNow to support them. |
Strategy 2Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations. |
Strategy 3Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly. |
Stages:
1
Collecting requirements
From studying your initial needs to presenting a detailed requirements specification
2
Configuring and customizing the solution
Data migration, integrations and QA included
3
Rolling out the solution
Training users, launching the solution and running 2-3 months' solution support
Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).
Risks:
Slow solution adoption due to Jira- or Trello-related habitsSolution: planning user training to speed up your employees’ adaptation to ServiceNow |
Financial misalignment of IT and businessSolution: involving both IT and business representatives into discussing cost modelling principles |
Project duration:
The duration of ServiceNow ITBM implementation strongly depends on such factors as:
- IT department size
- Level of IT management maturity
- Out-of-the-box vs. customization choice
- Implementation scope
For example, ITBM implementation can take about five months if it:
- Runs in a company with a high level of IT management maturity and 50 employees in the IT department.
- Mostly uses OOTB.
- Involves only Agile Development, Test Management 2.0 and Project Management.
