ServiceNow ITBM as the Breaker of Your Project Management Chains
Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM (IT Business Management) has the potential, while our related services have the ability, to make it happen.
Used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.
Identifying, prioritizing and authorizing IT improvement ideas called demands.
Distributing resources among projects and maintaining their availability.
Capturing new ideas in a single place.
Project and Portfolio Management
Initiating, planning and executing projects across technology and business portfolios.
Simulating and comparing multiple investment scenarios based on their relevance and potential value.
Mastering top-down planning by prioritizing work, visualizing, tailoring your roadmap and sharing it with different teams.
Scaled Agile Framework (SAFe)
Aligning strategic investments and scale work for optimal value with SAFe.
Executing development tasks as part of product- or project-based development efforts.
Additionally to these features, ServiceNow ITBM offers the Application Portfolio Management application that enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance..
Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value)
Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs)
Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis)
Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing)
The Essentials of ServiceNow ITBM Implementation
Stick to your ITBM processes and customize ServiceNow to support them.
Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations.
Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly.
From studying your initial needs to presenting a detailed requirements specification
Configuring and customizing the solution
Data migration, integrations and QA included
Rolling out the solution
Training users, launching the solution and running 2-3 months' solution support
Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).
Slow solution adoption due to Jira- or Trello-related habits
Solution: planning user training to speed up your employees’ adaptation to ServiceNow
Financial misalignment of IT and business
Solution: involving both IT and business representatives into discussing cost modelling principles
The duration of ServiceNow ITBM implementation strongly depends on such factors as:
- IT department size
- Level of IT management maturity
- Out-of-the-box vs. customization choice
- Implementation scope
For example, ITBM implementation can take about five months if it:
- Runs in a company with a high level of IT management maturity and 50 employees in the IT department.
- Mostly uses OOTB.
- Involves only Agile Development, Test Management 2.0 and Project Management.