ServiceNow ITBM as the Breaker of Your Project Management Chains

ServiceNow ITBM as the Breaker of Your Project Management Chains

Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM (IT Business Management) has the potential, while our related services have the ability, to make it happen.

Gain Power over Your IT!
Bring visibility and control into software development, cut your IT expenses and reduce time to market with ServiceNow ITBM!


ServiceNow ITBM offers an extensive set of features consolidated into 4 bundles: Project and Portfolio Management, Application Portfolio Management, Agile Development and Test, and IT Financial Management.

Project and Portfolio Management (PPM)

Project and Portfolio Management (PPM)

Equips you with ultimate management tools to support full-cycle IT improvements, from ideas to project realizations:

  • Demand Management (identifying, prioritizing and authorizing IT improvement ideas called demands).
  • Project Management (initiating, planning and executing projects based on approved demands).
  • Portfolio Management (logically grouping and managing connected programs, projects and demands as high-level portfolios).
  • Program Management (managing closely related projects and demands as single programs).
  • Resource Management (distributing resources among projects and maintaining their availability).
  • Time Tracking (tracking costs for each task within ServiceNow ITBM by recording work time spent on it).
  • Test Management (tracking manual software testing efforts).

Application Portfolio Management (APM)

Application Portfolio Management (APM)

Enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance.

Agile Development and Test

Agile Development and Test

Provides the tools for organizing software development and testing processes based on both Agile and Waterfall methodologies:

  • Agile Development (executing development tasks as part of product- or project-based development efforts).
  • Test Management 2.0 (orchestrating testing efforts associated with Agile Development).

IT Financial Management (ITFM)

IT Financial Management (ITFM)

Brings cost modelling into IT management to let you maturely track and reduce IT costs as well as track and maximize the financial value that IT brings to your business:

  • Financial Planning (predicting and allocating budget for projects, portfolios and programs).
  • Financial Charging (tracking IT costs associated with business units and their requests).
  • Financial Modelling (monitoring how money is spent in IT to improve cost reduction).

Additionally to these four bundles, ServiceNow ITBM offers the Performance Analytics application used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.


Cut IT expenses

Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value)

Better align your IT to business

Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs)

Bring visibility and control into software development

Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis)

Better align your IT to business

Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing)

Stop Missing Out On These Benefits!
Put an end to ineffective development and testing processes, high IT costs and a slow speed to market!

Packages and Pricing

ServiceNow’s vast IT business management offering is divided into two packages: Standard and Professional.



  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development
  • Test Management

The Essentials of ServiceNow ITBM Implementation

Implementation strategies:

Strategy 1

Stick to your ITBM processes and customize ServiceNow to support them.

Strategy 2

Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations.

Strategy 3

Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly.



Collecting requirements


Configuring and customizing the solution


Rolling out the solution

Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).


Slow solution adoption due to Jira- or Trello-related habits

Solution: planning user training to speed up your employees’ adaptation to ServiceNow

Financial misalignment of IT and business

Solution: involving both IT and business representatives into discussing cost modelling principles

Project duration:

The duration of ServiceNow ITBM implementation strongly depends on such factors as:

  • IT department size
  • Level of IT management maturity
  • Out-of-the-box vs. customization choice
  • Implementation scope

For example, ITBM implementation can take about five months if it:

  • Runs in a company with a high level of IT management maturity and 50 employees in the IT department.
  • Mostly uses OOTB.
  • Involves only Agile Development, Test Management 2.0 and Project Management. 
Don’t Let Ineffective Processes Cost You Any More Money!
Improve your project management and optimize your application portfolio with a sleek ServiceNow IT Business Management solution.