ServiceNow ITBM as the Breaker of Your Project Management Chains

ServiceNow ITBM - ScienceSoft

Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM (IT Business Management) has the potential, while our related services have the ability, to make it happen.

Gain Power over Your IT!

Bring visibility and control into software development, cut your IT expenses and reduce time to market with ServiceNow ITBM!

Features

Performance Analytics

Used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.

Demand Management

Identifying, prioritizing and authorizing IT improvement ideas called demands.

Resource Management

Distributing resources among projects and maintaining their availability.

Innovation Management

Capturing new ideas in a single place.

Project and Portfolio Management

Initiating, planning and executing projects across technology and business portfolios.

Scenario Planning

Simulating and comparing multiple investment scenarios based on their relevance and potential value.

Roadmap Planning

Mastering top-down planning by prioritizing work, visualizing, tailoring your roadmap and sharing it with different teams.

Scaled Agile Framework (SAFe)

Aligning strategic investments and scale work for optimal value with SAFe.

Agile Development

Executing development tasks as part of product- or project-based development efforts.

Additionally to these features, ServiceNow ITBM offers the Application Portfolio Management application that enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance..

Benefits

Cut IT expenses

Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value)

Better align your IT to business

Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs)

Bring visibility and control into software development

Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis)

Better align your IT to business

Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing)

Stop Missing Out on These Benefits!

Put an end to ineffective development and testing processes, high IT costs and a slow speed to market!

Packages and Pricing

ServiceNow’s vast IT business management offering is divided into two packages: Standard and Professional.

Standard

Professional

  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Scenario Planning
  • Roadmap Planning
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Scenario Planning
  • Roadmap Planning
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development

The Essentials of ServiceNow ITBM Implementation

Implementation strategies:

Strategy 1

Stick to your ITBM processes and customize ServiceNow to support them.

Strategy 2

Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations.

Strategy 3

Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly.

Stages:

1

Collecting requirements

2

Configuring and customizing the solution

3

Rolling out the solution

Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).

Risks:

Slow solution adoption due to Jira- or Trello-related habits

Solution: planning user training to speed up your employees’ adaptation to ServiceNow

Financial misalignment of IT and business

Solution: involving both IT and business representatives into discussing cost modelling principles

Project duration:

The duration of ServiceNow ITBM implementation strongly depends on such factors as:

  • IT department size
  • Level of IT management maturity
  • Out-of-the-box vs. customization choice
  • Implementation scope

For example, ITBM implementation can take about five months if it:

  • Runs in a company with a high level of IT management maturity and 50 employees in the IT department.
  • Mostly uses OOTB.
  • Involves only Agile Development, Test Management 2.0 and Project Management. 

Don’t Let Ineffective Processes Cost You Any More Money!

Improve your project management and optimize your application portfolio with a sleek ServiceNow IT Business Management solution.