ServiceNow ITBM as the Breaker of Your Project Management Chains

ServiceNow ITBM as the Breaker of Your Project Management Chains

Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM has the potential, while our related services have the ability, to make it happen.

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ServiceNow ITBM Features

ServiceNow IT Business Management offers an extensive set of features consolidated into 4 bundles: Project and Portfolio Management, Application Portfolio Management, Agile Development and Test, and IT Financial Management.

Project and Portfolio Management (PPM)

Equips you with ultimate management tools to support full-cycle IT improvements, from ideas to project realizations:

  • Demand Management (identifying, prioritizing and authorizing IT improvement ideas called demands).
  • Project Management (initiating, planning and executing projects based on approved demands).
  • Portfolio Management (logically grouping and managing connected programs, projects and demands as high-level portfolios).
  • Program Management (managing closely related projects and demands as single programs).
  • Resource Management (distributing resources among projects and maintaining their availability).
  • Time Tracking (tracking costs for each task within ServiceNow ITBM by recording work time spent on it).
  • Test Management (tracking manual software testing efforts).

Application Portfolio Management (APM)

Enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance.

Agile Development and Test

Provides the tools for organizing software development and testing processes based on both Agile and Waterfall methodologies:

  • Agile Development (executing development tasks as part of product- or project-based development efforts).
  • Test Management 2.0 (orchestrating testing efforts associated with Agile Development).

IT Financial Management (ITFM)

Brings cost modelling into IT management to let you maturely track and reduce IT costs as well as track and maximize the financial value that IT brings to your business:

  • Financial Planning (predicting and allocating budget for projects, portfolios and programs).
  • Financial Charging (tracking IT costs associated with business units and their requests).
  • Financial Modelling (monitoring how money is spent in IT to improve cost reduction).

Additionally to these four bundles, ServiceNow ITBM offers the Performance Analytics application used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.

ServiceNow ITBM Packages and Pricing

The four bundles are available to a different extent in three functionality packages of ServiceNow ITBM targeted at different user roles – Worker, Planner, and Analyst.

  • Performance Analytics
  • PPM *
  • Agile Development and Test *
  • Financial Charging *
  • Performance Analytics
  • PPM
  • Agile Development and Test
  • APM *
  • ITFM *
  • Performance Analytics
  • PPM
  • Agile Development and Test
  • APM
  • ITFM

* Limited access

ServiceNow doesn’t disclose ITBM pricing details, however you can request it right here.

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The Essentials of ServiceNow ITBM Implementation


Cut IT expenses

Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value)

Better align your IT to business

Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs)

Better align your IT to business

Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing)

Bring visibility and control into software development

Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis)

Implementation strategies:

Strategy 1

Strategy 1

Stick to your ITBM processes and customize ServiceNow to support them.

Strategy 2

Strategy 2

Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations.

Strategy 3

Strategy 3

Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly.



Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).


Slow solution adoption

Slow solution adoption due to Jira- or Trello-related habits

Solution: planning user training to speed up your employees’ adaptation to ServiceNow

Financial misalignment of IT and business

Financial misalignment of IT and business

Solution: involving both IT and business representatives into discussing cost modelling principles

Project duration:

The duration of ServiceNow ITBM implementation strongly depends on such factors as IT department size, level of IT management maturity, out-of-the-box vs. customization choice and implementation scope.

Project duration

For example, ITBM implementation can take about five months if it:

  • Runs in a company with a high level of IT management maturity and 50 employees in the IT department.
  • Mostly uses OOTB.
  • Involves only Agile Development, Test Management 2.0 and Project Management.

To explore the details of ServiceNow ITBM implementation further, you can request a quote below or check our ServiceNow implementation services and find out more about our offering.

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Other ServiceNow ITBM Services We Provide

ServiceNow consulting

ServiceNow consulting

We provide our 9-year ServiceNow expertise to help you solve any ServiceNow ITBM-related difficulty: define your ITBM business objectives, map them to respective functionality, design your ITBM processes, implement them in ServiceNow, supervise your whole ITBM implementation or work out your user adoption strategy.

ServiceNow integration

ServiceNow integration

We can do all the necessary integrations for your ServiceNow ITBM solution. Inside ServiceNow, we can connect ITBM to other ServiceNow products you may be using: ITSM, ITOM, Security Operations, Governance, Risk and Compliance, etc. Outside the platform, we can integrate ServiceNow ITBM with any tools required to build a comprehensive ITBM ecosystem, such as hosting services, continuous integration tools, accounting and financial management systems, intranets, third-party ITSM systems, data analytics platforms, email and instant messaging services.

Custom ServiceNow app development

Custom ServiceNow app development

Some of ServiceNow’s ITBM functionality can be built around concepts that greatly differ from your current practices. And if you aren’t ready to redesign your processes according to those concepts, you will need a custom application. In such situations, we offer custom ServiceNow app development services: we define your functionality requirements, prioritize them, plan, implement, test, and launch a solution fit for your needs ensuring its compliance with the rest of the platform.

Managed ServiceNow services

Managed ServiceNow services

We take over all activities associated with user administration and training, multi-level solution support, security and performance checks, and solution evolution (providing solution enhancements to keep it up with your needs). This way, we relieve you from the burden of managing your ServiceNow ITBM solution to let you fully focus on your software development, testing and project management efforts. ServiceNow solution support and evolution are also available as separate services.

​​​​​​Seize the chance to up your project management game!

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