ServiceNow Managed Services

ServiceNow managed services - ScienceSoft

Besides outsourced ServiceNow support, ServiceNow managed services can cover virtually any technical or consulting activity related to the platform. Having 10 years of experience with ServiceNow, ScienceSoft is a reliable ServiceNow managed service provider ready to take over platform-related support, evolution and consulting to maintain the efficiency and relevance of your ServiceNow solution.

Leave It to Experts
Enjoy smooth ServiceNow performance and gain more and more value from your ServiceNow solution with ScienceSoft’s at-hand expertise!

Key Facts To Know about ScienceSoft

ServiceNow Certified - ScienceSoft

  • Official Texas-based Premier-level ServiceNow partner.
  • 10 years of ServiceNow implementation, support and consulting experience.
  • 24 ServiceNow certificates in the team, including ones specializing in ServiceNow administration, implementation and application development.
  • ITIL-certified experts in the team.
  • Proprietary 4-level ServiceNow implementation model.

What Our Customers Think

“After looking through numerous candidates, we set our choice upon ScienceSoft and, over the course of our close cooperation, we haven’t regretted the decision. In terms of ServiceNow consulting and implementation, as well as automated testing services, they fulfilled our expectations and became very valuable for the projects.”

Norbert Nagy, Co-Founder and CEO, GuideVision

 

 

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The Scope of Our ServiceNow Managed Services

To suit your particular situation and needs, we offer the opportunity to choose your own scope of ServiceNow managed services from the following service components and subcomponents:

ServiceNow managed support

The Support component includes:

  • User help desk: traditional L1-L3 support that involves solving basic issues, investigating deeper technical problems and performing changes on the code level and L4 support that covers the communication with ServiceNow in rare cases of platform-side problems.
  • System administration activities: user and access management, workflow configuration, data quality management, form field changes and other quick changes in your ServiceNow.
  • Regular solution health checks and security audits: scheduled examination of your ServiceNow solution to proactively identify and remediate its weak spots.
  • System performance monitoring: detection of unfavorable performance trends and prevention or prompt fixes of related problems.
  • Troubleshooting: use of ITIL-based processes of incident, problem and change management to solve your ServiceNow issues more efficiently and stimulate a higher solution and app uptime.

ServiceNow managed evolution

The Evolution component (available in two modes: continuous & proactive and on-demand) involves such activities as:

  • Functionality expansions as well as the development, testing and integration of custom ServiceNow applications.
  • Release migration projects.
  • Implementation of new ServiceNow products.
  • Integration of your ServiceNow solution with other enterprise systems and external services.

ServiceNow managed consulting

The Consulting component (available in two modes: continuous & proactive and on-demand) presupposes, for example:

  • Providing your business managers with insights on how ServiceNow can help them increase the efficiency of their operations and reduce operational costs.
  • Advising on the optimization of your ServiceNow-related business processes and automating activities of your employees with ServiceNow.
  • Training your users after major functionality enhancements to ensure better solution adoption.

Flexibility

We offer our customers to choose any set of our service components and subcomponents and bring in additional service elements they need to let them find their ideal service scope.

Value-driven approach

In the Service Level Agreement (SLA), we document the value that our service needs to bring you and define its specific qualitative characteristics in the form of Key Performance Indicators. We then work to meet the objectives set forth in the SLA and submit weekly and/or monthly reports for your review.

Eliminating the need of vendor micro-management

For you to enjoy ServiceNow without having to bother about its technicalities, we work according to the SLA and KPIs and manage our ServiceNow teams using mature project management practices. Thus, you don’t need to micro-manage us, but we still provide a high level of work transparency and controllability.

Make Us Your ServiceNow Go-To People!
Stop overburdening your staff with managing ServiceNow! Let your people focus on service delivery and see the business value of your ServiceNow solution continuously growing – with our ServiceNow managed services.
Selected ServiceNow Projects
COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft