ServiceNow® Platform Managed Services
ServiceNow managed services cover consulting and technical activities related to the platform, including advisory, implementation, and support. Since 2010, ScienceSoft offers end-to-end ServiceNow managed services to maintain the efficiency and relevance of your ServiceNow solution.
Key Facts to Know about ScienceSoft
The Scope of Our ServiceNow Managed Services
To suit your particular situation and needs, we offer the opportunity to choose your own scope of ServiceNow managed services from the following service components:
User help desk
Traditional L1-L3 support that involves solving basic issues, investigating deeper technical problems and performing changes on the code level and L4 support that covers the communication with ServiceNow in rare cases of platform-side problems.
User and access management, workflow configuration, data quality management, form field changes and other quick changes in your ServiceNow.
Solution health checks and security audits
Scheduled examination of your ServiceNow solution to proactively identify and remediate its weak spots.
System performance monitoring
Detection of unfavorable performance trends and prevention or prompt fixes of related problems.
Development and evolution
What Our Customers Think
After looking through numerous candidates, we set our choice upon ScienceSoft and, over the course of our close cooperation, we haven’t regretted the decision. In terms of ServiceNow consulting and implementation, as well as automated testing services, they fulfilled our expectations and became very valuable for the projects.
Norbert Nagy, Co-Founder and CEO, GuideVision
Our Approach to ServiceNow Managed Services
At ScienceSoft, we believe that the key concepts of ServiceNow managed services are:
We offer our customers to choose any set of our service components and subcomponents and bring in additional service elements they need to let them find their ideal service scope.
In the Service Level Agreement (SLA), we document the value that our service needs to bring you and define its specific qualitative characteristics in the form of Key Performance Indicators. We then work to meet the objectives set forth in the SLA and submit weekly and/or monthly reports for your review.
Predictable and transparent collaboration
For you to enjoy ServiceNow without having to bother about its technicalities, we work according to the SLA and KPIs and manage our ServiceNow teams using mature project management practices. Thus, you don’t need to micro-manage us, but we still provide a high level of work transparency and controllability.
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