ServiceNow Development and Customization Services
With 11 years of hands-on experience with the ServiceNow platform, ScienceSoft offers ServiceNow development and customization services to give you the flexibility to automate even more of your employee’s tasks and optimize your business workflows further.
If you have a specific list of desired changes to be performed, we analyze your business problems and needs, inspect your current solution and review your planned functionality changes. If required, we improve or rework the list to make sure that the changes solve your current problems in the most efficient way. And if you don’t yet have any specific ideas for enhancing your solution, we can suggest improvement ideas as part of the evolution component of our ServiceNow support services.
- Configurations. We tune your solution’s settings to perform system changes that do not require coding. For example, we can configure outbound emails to be sent from your ServiceNow instance to end users or set up a ServiceNow-Slack integration.
- Customizations. We do system changes that require coding efforts to adjust the platform to your needs on a deeper level. Some customization examples would be adding custom form fields or setting up a ServiceNow-PostgreSQL integration.
- Personalization. We set up ServiceNow to allow particular system changes for particular users and configure the system to apply those changes only to the accounts of those users.
- Custom ServiceNow application development. We can either develop custom ServiceNow apps for your internal use or help you certify and publish an app on ServiceNow Store.
- Data migration. If the required ServiceNow changes need data to be migrated from a third-party source, we perform the migration and run data cleaning procedures.
With the included QA processes that set off as soon as the project begins, we make sure that your ServiceNow solution delivers a seamless user experience, demonstrates high performance and supports the functionality that fulfils your business needs. Our specialists test your ServiceNow solution in terms of its functionality, integrations, performance, security, usability and data quality.
Adding changes to an already functioning solution may require proper change management procedures to be performed. We design and review change implementation plans and backup activities for unlikely emergency cases to make sure that system changes don’t cause solution performance problems.
If the implemented system changes require some getting used to from your end users, we are ready to deliver ServiceNow training to ensure high change adoption. We can provide various training formats, including knowledge articles, podcasts, videos and face-to-face sessions with your users.
Production launch and after-launch support
As soon as your changes are designed, developed and tested, we roll them out into production and apply release maintenance in parallel. Our ServiceNow developers can additionally extend our services with solution support for 1-3 months after production launch to discover and fix any minor malfunctions that can come to light after the rollout.