ServiceNow® Platform as a Change and Release Management System
ServiceNow-Powered Change and Release Management: the Gist
ServiceNow change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection.
ServiceNow ITSM Features for Change Management
Change Advisory Board (CAB) Workbench
Easy scheduling and managing CAB meetings from a dedicated service portal, visual identifying of change conflicts due to the integrated change conflict calendar.
Configuration management database (CMDB)
CMDB provides accumulated and structured data about all IT components, visualization and reporting on configuration items, audit trail, and more.
Risk assessment and calculation
Built-in evaluation of change risks that is based on CMDB data and user feedback.
Risk conflict detection
Automated identifying conflicts – when changes are scheduled at the same time or impact the same or related configuration items.
A consolidated view of available open windows, which facilitates change scheduling and helps avoid scheduling conflicts.
Change approval policy management
Automation of implementing frequently requested, low‑risk standard changes.
Management of concurrent changes
Facilitated management of concurrent changes due to an interactive timeline and calendar interface that displays planned changes, conflicts, blackouts, or maintenance schedules.
Change impact visualization
A map illustrating the potential impact of a proposed change on IT, business services, and configuration items.
Change acceleration due to the integration of a DevOps pipeline with ServiceNow change management.
Benefits of ServiceNow Change and Release Management
Increased productivity of IT teams
Due to automated approval of low-risk changes and integration with other ServiceNow apps (e.g., ServiceNow DevOps).
Minimized risks of business-affecting disruptions
Due to full visibility into current and future changes and their potential impact.
Reduced costs of change
Due to minimizing change-related problems.
ServiceNow ITSM Packages and Prices
ServiceNow’s vast IT service management offering is divided into two packages: ITSM and ITSM Professional.