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IT Support Outsourcing

Outsourced IT support by ScienceSoft is backed with 16-year-mature IT support practices and ensures scalability, cost-efficiency, and steady evolution of your on-premises, cloud, or hybrid IT infrastructure.

Outsourced IT Support - ScienceSoft
Outsourced IT Support - ScienceSoft

Outsourced IT support services ensure smooth IT operations through prompt incident response, change request implementation, and preventive monitoring.

IT Outsourcing with Attention to Business Size Specifics

Startups and small companies

You can benefit from our flexible support packages. Choose only the services you need and have predictable monthly support expenses. With your business growth, you can adapt the support arrangements.

Mid-sized companies

Your IT infrastructure grows, becomes more complex, and longs for a multitude of IT support competencies. If having them in-house is not your priority yet, we can help you ensure your infrastructure scalability, compliance, proactive monitoring, and other important things you need at affordable rates.

Large enterprises

No matter how complex your infrastructure is, you’ll get the needed professional support. We are equally experienced in handling an enterprise’s IT operations alone and co-managing them together with your internal IT team or a third-party vendor.

About ScienceSoft

  • 16 years of experience in help desk and application support.

  • 15-year experience in ITSM.
  • Microsoft Solutions Partner.
  • AWS Select Consulting Partner.
  • 750 + IT professionals on board.
  • Featured in the prestigious Global Outsourcing 100 listing.
  • ISO 9001-confirmed quality management system rooted in quality-dedicated people and mature processes at the company and project levels.
  • Customers’ data security ensured by our ISO 27001-certified information security management system built upon unfailing practices and policies, advanced techs, and security-savvy IT experts.
  • Industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc.

Our Featured IT Support Projects

Our Customers Say

I would happily recommend ScienceSoft to anyone looking for a transparent, reliable IT support vendor. They helped us deliver several PHP-based projects, mobile applications, refactored and improved the performance of our .NET code, provided L3 support for our web services. They’re very effective and consistently meet all the required KPIs: we were guaranteed hotfix rollouts in under 24 hours, and they delivered on the promise.

ScienceSoft has proven to be a great partner and a much-needed addition to our IT support team. They got on board with our processes in no time and maintained consistently high user satisfaction ever since. After two years, we know for sure they’re reliable and committed specialists. They stick to SLAs, provide competent support, and make sure incidents are resolved or escalated as soon as possible.

ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure. During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable service provider.

IT Infrastructure Components We Cover

ScienceSoft can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.

IT infrastructure components

IT Director at ScienceSoft

Outsourced IT support is commonly a long-lasting cooperation between our client and ScienceSoft, which gives huge benefits to both. We have time to learn a client’s IT processes deeply and can offer informed optimization ideas of how to cut unnecessary spending and improve overall IT governance. And the client sees our responsible work ethics, develops genuine trust, and can fully focus on business, knowing that their IT is in safe hands.

IT Support Levels We Provide

We employ a multi-tiered support model, which allows us to allocate support resources wisely.

Tier 1

At this level, our tech-savvy support agents solve basic user-side requests and issues (e.g., software login or installation problems).


Tier 2

This is the level when we engage more narrowly specialized experts to solve technical issues with infrastructure and business software (e.g., server administration and troubleshooting).


Tier 3

The highest support level is for complex infrastructure and software requests and issues that require investigation and interference in the code. We typically involve our most experienced engineers for such tasks.


Choose Your Service Option

Outsourcing IT support

  • Proactive IT infrastructure monitoring.
  • IT infrastructure maintenance:
    • User administration.
    • Workstation management.
    • Regular software configuration and updates.
    • Network, data center, cloud service management.
  • L1, L2, L3 support.
  • Cloud usage optimization.
I need this

IT support team augmentation

Augment your IT support team with L1 support agents, and L2, L3 administrators and engineers for:

  • Support of certain apps and IT processes.
  • Long- or short-term filling of resource gaps.
I need this

Costs of IT Support Outsourcing

The cost of outsourced IT support services is estimated individually for each company based on the number and types of infrastructure components and processes to be covered. Please see some starting packages and feel free to request a free custom quote for our services.

Managed infrastructure support

From $36,000/year

Managed application support

From $35,000/year

L1–L2 help desk

From $38,000/year

Deliverables of IT Support Outsourcing

Increased efficiency of IT teams and IT infrastructure

  • Comprehensive SOP documentation for all IT support activities.
  • Network diagrams.
  • Architecture descriptions.
  • Configuration management database.
  • Infrastructure improvement plan.

Cost-effective self-service

  • Knowledge base content.
  • FAQ.
  • User manuals.

Improvement of customers’ satisfaction and user adoption

  • CSAT improvement plans based on surveys and assessments.
  • User training materials

Ensured compliance with industry regulations

  • Reports on regulatory compliance.

Transparent service delivery

  • Regular service reports.
  • Quarterly maintenance reports (performance, security, issues, patches, backups).
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis.

Benefits of Outsourced IT Support Delivered by ScienceSoft

The IT services outsourcing market is projected to grow rapidly at a CAGR of 8.2%. Companies increasingly outsource IT support as it’s convenient and saves them from hiring an in-house IT team. As a proactive and energetic outsourced IT support company, ScienceSoft goes further and creates more benefits for companies that trust their IT operations to us.

Optimized infrastructure costs

Before starting support activities we carry out the TCO comparison of IT infrastructure supported in-house vs. outsourced to ScienceSoft based on a thorough analysis of the current state of your IT infrastructure.

Stable infrastructure performance

Serving 24/7 to cover multiple time zones from GMT -9 to GMT+13. Fast management of incidents: first response to 90% of calls in 40 seconds, to email requests within 30 minutes; automated ticket escalation.

Timely introduction of changes

Urgent changes are implemented within 8 working hours, new app functionality is delivered in 1 day – 2 weeks.

ScienceSoft USA Corporation Is a 3-Year Champion in the Financial Times Rating

Three years in a row (2022–2024), the Financial Times has included ScienceSoft USA Corporation in the list of 500 fastest-growing American companies. This is the result of our dedication to driving project success despite any constraints and disruptions.

Proficient in IT Specifics of Different Industries

Our knowledge of industry-specific software helps us speed up the onboarding process and start providing support services fast.

Choose Cost-Effective Outsourced IT Support!

  • -50%

    infrastructure support costs

  • -20%

    cloud costs

  • -10%

    app issues

  • 99.96-99.99%

    availability of apps

  • 96.6%

    Customer/User Satisfaction Score

Start Drawing the Returns from IT NOW!

ScienceSoft professionals will see to stable performance and steady evolution of your IT infrastructure.