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Managed Infrastructure Services

An MSP with 35 years in IT, ScienceSoft offers fully managed and co-managed IT infrastructure services to provide you with stable infrastructure performance, reduced infrastructure maintenance costs and proactive issue resolution.

Managed Infrastructure Services - ScienceSoft
Managed Infrastructure Services - ScienceSoft

Why Choose ScienceSoft to Manage Your IT Infrastructure

Benefits You Get Choosing Us for IT Infrastructure Management

Reduced IT infrastructure maintenance costs

We help achieve up to 150% cost savings compared to the cost of in-house infrastructure support. Among our ways to lower costs are virtualization technology, automation and orchestration, cloud migration, rightsizing cloud resources, using Reserved and Spot instances, implementing serverless architectures, improving ITSM processes, and many more.

No interruptions to business operations

We continuously monitor infrastructure components to proactively identify and resolve issues. We perform regular updates and upgrades and apply patches to keep your systems up-to-date and secure. We scale hardware, software, and support to answer your growing business needs.

Robust security

34 years in IT services without a single security breach, ScienceSoft guarantees full protection of your data. We heavily invest in a mature information security system compliant with ISO 27001, retain top security experts on board, and follow CIS, NIST, OWASP requirements and recommendations.

Check a sample KPI system

A sample KPI system


  • Target budget for managed infrastructure services:
    • Budget spent
    • Over budget approved and spent (if any)
  • Your employees’ time spent to handle ScienceSoft's requests

Services reliability:

  • Service availability
  • Response time
  • IT incidents (issues users encountered)

IT infrastructure security:

  • Number of vulnerabilities found by independent penetration testing
  • Number of security incidents

Changes (by business value and priority):

  • Delivered
  • Waiting in a backlog
  • Backlog waiting time expired

User satisfaction:

  • User satisfaction score
  • Change adoption metrics


IT Infrastructure Components We Cover

ScienceSoft's IT infrastructure management services result in hassle-free IT operations and boost business efficiency. From continuous monitoring, support and optimization to carefully planned large-scale migrations and evolution of the entire IT infrastructure or its parts, we can take care of it all.


  • Servers
  • Network devices like switches, routers, wireless access points
  • Desktops
  • Mobile devices
  • IoT devices

Cloud environments

Data storage

  • Cloud and on-premises databases
  • Data warehouses
  • Data lakes
  • LAN
  • WAN
  • VPN
  • IPS
  • SIEM
  • IAM
  • Firewall
  • Antivirus

Customer- and partner-facing software

  • Online catalogs
  • Customer feedback tools
  • Self-service apps
  • Partner/vendor/patient portals

Enterprise solutions

  • ERP
  • CRM
  • Business intelligence
  • Corporate intranets

Software development infrastructure

  • Development and testing environments
  • CI/CD pipelines
  • Containerization tools
  • Dependency management systems

IT infrastructure components - ScienceSoft

Scope of IT Infrastructure Managed Services by ScienceSoft

Infrastructure management

  • Monitoring, analyzing and proactively tuning the performance of cloud and on-premises infrastructure components.
  • Deployment of new infrastructure components.
  • Infrastructure evolution according to the growing load and new needs.
  • Modernization of infrastructure components.
  • Migration and integration of infrastructure components.
  • Continuous cost optimization.
  • Disaster recovery strategy preparation and update.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.).
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L1–L3 support

  • Resolving incidents of various complexity and severity.
  • Emergency patching.
  • Identifying incident root causes, suggesting and implementing preventive measures.
  • Automating a ticketing process.
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Infrastructure automation

  • Design and implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Design, deployment and support of CI/CD pipelines, IaC.
  • Test automation.
  • Design and implementation of an automated monitoring solution.
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Managed security

  • Monitoring and analysis of security incidents.
  • Vulnerability scans.
  • Penetration testing.
  • Proactive improvements.
  • Compliance program planning and assessment.
Read all

Managed workplace

  • User administration.
  • Software configuration/re-configuration and updates.
  • Virtual desktop administration.
  • Transition to remote work and continuous optimization of digital workplaces.
Read all

Let’s Discuss Your Needs in Infrastructure Management

Schedule a conversation with our team or just leave your request so that we could help you choose the most relevant among our managed infrastructure services.

Selected Projects

ScienceSoft has helped businesses from 30+ industries maintain, enhance, and transform their IT infrastructures.

ScienceSoft has been providing an excellent level of service maintaining the application’s AWS infrastructure, as well as deploying and configuring new Linux-based virtual machines and AWS cloud services.

During our cooperation, ScienceSoft’s team has built a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, which makes our web application stable and high-performing. We would certainly recommend ScienceSoft as a reliable managed infrastructure service provider.

Gordon Seipold, CEO, 3steps2web

Our Approach to Building Collaboration

Our approach to collaboration is centered around value the customer gets, which is proved by the Global Outsourcing 100 award. We adhere to a multi-tiered approach to collaboration with your IT team or your vendor’s team, and adjust it taking into account your business situation, objectives, and requirements.

This is how our collaboration may look:

Our approach to building collaboration - ScinceSoft

Find out more: How ScienceSoft sets up a value-driven collaboration

ScienceSoft USA Corporation Is a 3-Year Champion in the Financial Times Rating

Three years in a row (2022–2024), the Financial Times has included ScienceSoft USA Corporation in the list of 500 fastest-growing American companies. This is the result of our dedication to driving project success despite any constraints and disruptions.

How ScienceSoft Delivers IT Infrastructure Managed Services


Infrastructure analysis


Responsibility transfer


Service delivery



IT Director at ScienceSoft

You can include step-by-step component modernization in your outsourcing contract to reduce future management costs for legacy components and simplify their maintenance. The modernization may cover such activities as replacing/repurchasing, app/database migration to modern languages and frameworks, re-engineering, and re-architecting.

Get Your IT Infrastructure at Peak of Its Efficiency. With Zero Worries

Let us expertly handle your IT infrastructure and show you how smooth and efficient your IT operations can be.

Tools and Technologies We Work With

Choose Your Service Option

Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:

Fully managed IT infrastructure service

You can outsource your IT infrastructure to us, and we will use only our IT and human resources and efforts to keep it reliable, highly available, and secure.


Co-managed IT infrastructure services

We establish strong collaboration with your in-house IT team and/or your third-party providers to jointly cope with IT infrastructure maintenance.