Overall, I would happily recommend ScienceSoft to anyone looking for a transparent, reliable IT support vendor.
Alex Gudkov
Chief Information Officer
We can recommend ScienceSoft to companies seeking Magento expertise with a collaborative, yet independent, partner.
Allison Lawrence
Business Relation Manager
They are true engineers who think long-term and propose strategic decisions instead of micro-fixes, and, what is equally important, they carry them out as planned.
Daniil Svetlov
CIO
ScienceSoft proved to be flexible and responsive during end-to-end implementation of an enterprise analytics solution.
Heather Owen Nigl
Chief Financial Officer
We teamed up with ScienceSoft trusting a solid experience that the company had in the domain of web portal development, and never regretted the decision.
Cindy White
Director of IT
We are happy with our choice of development partners. The quality they deliver is consistently high. We believe they’ve contributed a lot to speed up our market platform release.
Given Radingwana
Product and Partnerships Manager
ScienceSoft expertly met our Intranet requirements, their delivery on countless details and change requests were lightning-fast and their communication excellent.
Amanda Oliva
SharePoint Functional Analyst
ScienceSoft performed smooth migration of our SharePoint intranet and provided its maintenance and break-fix support for 10 months.
Colin Short
IT Director
What makes ScienceSoft different
ScienceSoft – Driving Success for Our Clients, No Matter What
Achieving project goals despite time, budget, technology constraints, and changing requirements is ScienceSoft's top priority. You set the goals; we drive the project to achieve them. Unlike many IT firms that practice passive project administration, we engage in proactive, results-oriented project management, ensuring the success of our clients' initiatives no matter what.
ScienceSoft USA Corporation Is a 3-Year Champion in the Financial Times Rating
Three years in a row (2022–2024), the Financial Times has included ScienceSoft USA Corporation in the list of 500 fastest-growing American companies. This is the result of our dedication to driving project success despite any constraints and disruptions.
How We Ensure Successful Project Delivery
ScienceSoft's certified project managers (PSM, PMP, PMI-ACP) actively seek optimal solutions, readily adapt to changing conditions, anticipate risks, and maintain transparent communication with all stakeholders.
You are welcome to take a closer look at our tried-and-tested project management and development approaches, best practices, and work samples from our recent projects. You'll also find an overview of the dirty market practices and traps to avoid.
Collaboration with your business stakeholders and tech teams
Check our collaboration model, crafted to support self-managed development, address the needs of your various business stakeholders, and extract the necessary knowledge from your tech teams.
Integrations with legacy applications
Before integrating new software with legacy systems, we carefully assess their interdependencies and technical debt. We can refactor or rearchitect critical areas to minimize business disruptions, reduce integration costs, and enable future scalability.
Non-disruptive reverse engineering of legacy applications
When modifying old software without the original developers or documentation, we ensure the system remains functional by analyzing business processes, identifying undocumented features, and examining code. We thoroughly document our findings, including architecture diagrams, data flows, and component interactions.
Avoiding scope creep
Learn how we manage any alterations to project scope, what changes get approved/disapproved, and how we ensure relevant stakeholders are well-informed about changes without excessive bureaucracy.
Risk management
Learn how we anticipate, monitor, and mitigate risks –operational, technological, business, and external – throughout every phase of SDLC, ensuring that your project remains on track and resilient in the face of challenges.
Documentation at each project step
Explore the essential documents we provide at various development stages to help you reduce maintenance costs, streamline enhancements and integrations, and simplify project handovers. Check documentation samples demonstrating our commitment to transparency, clarity, and precision.
Respecting budget agreements
Learn about our budget management approach rooted in correct project planning and estimation, proper risk mitigation, and controllable scope changes.
Strictly following the schedule
Check effective techniques we use to provide realistic time estimates, respect the agreements, and speed up the project if the requirements change.
Our Projects for Enterprises – Examples of Success Delivered
How Our Clients Perceive Our Collaboration
They feel at ease knowing the project is on the right track; small problems are solved without their involvement.
Their new requirements and priorities are heard, respected, and addressed quickly and efficiently.
They get fast and detailed answers to any questions or requests.
They are aware of the real impact of their decisions and aren’t left in the dark about potential risks.
They don’t have to spend much time familiarizing ScienceSoft with their enterprise processes and stakeholders.
They feel like our cooperation is a true partnership, not just a transaction.
Our Sample Cooperation Model
Key features of our collaboration models include:
- Inclusive engagement of all relevant stakeholders — from CIO to end users.
- Respect for the participants' roles and time constraints.
- Well-structured agendas, time-boxed meetings, role-specific dashboards, and asynchronous communication to enhance productivity and reduce interruptions.
Our Solutions to Common “What Ifs”
Here’s the summary of our answers to some tricky questions enterprises may have when assessing potential development partners.
What if you and I have different opinions about the development process or architectural decisions?
Our primary goal is to incorporate feedback from all stakeholders to make decisions that best serve the project's interests and align with your company's strategic objectives.
In situations where our opinions differ, we have a few practical strategies to bridge the gap. First, we can bring in a third-party expert to provide an objective opinion on the proposed approaches. Additionally, we can develop a low-effort prototype or proof of concept to demonstrate the effectiveness of the proposed solutions.
If these steps don't fully resolve our differences, we're more than willing to explore hybrid solutions that incorporate elements from both perspectives.
We also understand that the development process and architecture decisions may evolve over time, and we maintain a flexible approach, ready to adjust our strategies based on changing requirements or new insights.
What would be your reaction if I changed project priorities?
We understand that changes in priorities are not just inevitable but also a natural part of any large project. We are fully prepared to handle these shifts with agility and precision.
When priorities change, our first step is to swiftly assess their impact on the current project scope, timelines, and resources. We then engage with key stakeholders to discuss these changes and realign our plans accordingly. This may involve revisiting the project’s goals, deliverables, and milestones to ensure everything is in line with your new priorities.
If necessary, we reallocate resources to accommodate these changes. Throughout this process, we continuously monitor potential risks, such as time and budget extensions or impact on stakeholders.
However, it's important to note that changes to priorities within an ongoing sprint can have significant consequences. We recommend maintaining the current sprint’s priorities to avoid disruptions. Once the sprint is completed, we can integrate the new priorities into the subsequent planning phases.
What if there are delays and difficulties in communication with our business stakeholders?
We fully understand that business stakeholders often have demanding schedules. Typically, initial stages like discovery require us to engage in more frequent and detailed communication with your business stakeholders. Further, the communication frequency may slightly decrease. The collaboration will become more structured and periodic.
Before any meeting, we provide detailed agendas so that your stakeholders can come prepared with the necessary information and feedback. This makes our interactions more productive and efficient. Additionally, we use visual aids and prototypes to clearly illustrate impacts and benefits, ensuring stakeholders are well-informed and engaged in the decision-making process.
At the end of each meeting, we clearly define our action items and deadlines so everyone knows what is expected and by when. To further ensure continuity, we identify backup contacts within your organization who can step in if primary stakeholders are unavailable.
Lastly, we establish clear escalation paths to quickly address any critical delays or non-responsiveness by escalating to the appropriate level within both our organization and yours. This ensures that any issues are promptly addressed and resolved.
What will you do if you know you will not be able to meet the deadline or the budget is likely to be exceeded?
We strive to identify any risks, including delays and budget overruns, early in the process through continuous monitoring and regular status checks. As soon as we realize there's a risk, we communicate it to the customer immediately, ensuring full transparency. We conduct a root cause analysis to understand the reasons behind the risk and address any underlying issues.
If feasible, we reallocate resources to get back on track. This could involve reprioritizing tasks or sacrificing some features without compromising critical objectives.
What will you do if your lead developer leaves the project or your company?
Our aim is to minimize any potential disruption to the project timeline and quality, maintaining the high standards of deliverables you expect from us. First and foremost, we have robust employee retention strategies and maintain high employee satisfaction to ensure continuity in our projects. This commitment is reflected in our annual employee turnover rate, which is consistently below 10%, despite the fact that the tech industry often sees high turnover due to the competitive job market.
Should our lead developer leave the project or company, we are prepared with a succession plan to ensure continuity. We will immediately replace the departing lead with a secondary lead or a senior developer who is familiar with the project. We’ll arrange a handover period during which the departing lead developer can brief the new lead and other team members. All project aspects, including codebase, architectures, and requirements, are always thoroughly documented at ScienceSoft to eliminate the bus factor.
What will you do if one of your technical approaches does not work as planned and great efforts are required to get it back on track?
We always highlight the use of new technologies as a potential risk and design mitigation strategies upfront. Should an issue arise, our first step is to understand the root cause within our team. We then quickly research and evaluate alternative approaches or technologies to address the problem. Recognizing the impact on the project timeline, we reallocate resources as necessary and can bring in additional support from within our company if required. Throughout this process, we keep stakeholders fully informed about the issue and our management plan. We adjust the project plan to reflect new time and effort estimates and seek your approval for any additional scope of work or timeline adjustments. To ensure the new approach is effective, we implement iterative improvements and maintain continuous feedback loops.
Learn More About the People, Practices, and Projects that Define Us
How We Manage Software Development Projects
Guiding Lights: Our Leadership Team
Our People: Experts Who Will Be Driving Your Success
How Businesses Succeeded with ScienceSoft